thepatr1ck
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@lucascott Oh, and lest I be mistaken for an Adobe shill: Adobe has annoyed me a lot over the years. Installers that were hellish to deal with, randomly wanting unrelated programs not to be running, Bridge, crashes in Illustrator, the hell of running any of the apps under rosetta, the lack of support for case-sensitive file systems. But the creative cloud purchase experience is so totally different to all of that. (Except maybe the file system part. I just stopped caring about that a few years ago)
@lucascott I'll accept the support agent fail, but not the email bit... here's what my email, on purchase, says:
You purchased a version of our product line where we offer online downloads. Follow the instructions below to start using it today:
Go to url: http://www.adobe.com/go/cc_appsservices
Log-in with the Adobe ID: (my adobe ID)
Click on the desktop application to start your download.
After you have completed the download and install process, the product will recognize your subscription.
I didn't go on the web and write a blog post that is factually wrong (there is no 24-48 hour wait for a serial number with creative cloud ... because there are no serial numbers)
The story is wrong. It needs to be corrected.
Actually when you subscribe to creative cloud, there is no serial number. You login, say "I want photoshop" (or one of the other apps), it downloads Adobe Application Manager, which prompts you to login (yeah, again, but in an app) and then automatically downloads photoshop (or the other app) and installs it. Want another app? Choose it in AAM and it downloads and installs. There are no serial numbers.
I subscribed a week or so ago, on a weekend, and there was no delay whatsoever with being able to login to Creative Cloud.
Unless they plan on releasing an update to the game around that time, and it will no longer work on (say) pre-iOS5 devices, maybe that message was meant to only go to those devices?
But if that was the case then they really should have had a "What the hell is going on" button or something, so who knows.
Apple seems like the wrong company to be going after, Microsoft makes more sense and Adobe would be a great one to get real answers from.
The real answer lies somewhere between "additional costs of doing business" and "that's what the local market will accept". Plus US prices don't include tax, Australian ones do. Australia also has much stricter consumer protection laws... those aren't free. (I say that as someone who lives there and is quite glad to have those laws.)
@PattyCakes1984 I don't think you have understood it - the solution is for the studios to provide _higher_ quality audio files so that the 256kbps AAC come from the best possible source material. Also so that in the future, as higher bit rate files become more practical (and whatever contract negations required are worked through) Apple can just go do an encode from high-rate source material to whatever new format becomes available, and instantly(ish) customers can re-download (or stream) those versions.
Most people, it seems, are actually very happy with 256kbps AAC, and don't at all agree that the quality of music from iTunes sucks. Some people, I'm sure, but certainly not everyone, or index any kind of majority.