Principal, Lanier Upshaw Inc Business consultant/insurance broker. I will be engaging and humorous so don't let this bio put you to sleep. Social is for social, right? http://billdorman.me
The NFL is calling, can you give them a hand?
If @GiniDietrich befriended you there had to be something quirky or stray dog in you, so I guess the socks fit the bill.
Great to meet you, now that I know the name guess I better keep my eye out for all the great things you are doing, eh?
Best of luck to you.
2 days, 16 hours ago on The Spin Sucks Inquisition: Melissa Agnes
The all consuming beast known as the National Football League...I don't know if they are at the height of their popularity, or have already reached the tipping point but it will be interesting to see how strong their brand is 5 years from now. Gambling and fantasy football will go a long way keeping it relevant, but will that put fannies in the seats?
I've lived in the south all of my life and have been a sports fan all of my life too. I couldn't tell you squat about hockey until 2 years ago; but for me locally, I will say the Lightning experience is 10 times better than the Bucs experience and I thought I'd never say that.
Bottom line, pro sports have many mouths to feed so they should be very protective of their brand; the first thing they can do is tell the truth and get ahead of these stories and don't look like they are trying to hide something. I'm not big on mandatory punishment as there really is three sides to every story so these cases should be able to play themselves out, but the teams want these players on the field until told otherwise, right?
Whadda ya gonna do?
I just know it's never too late to do the right thing.
6 days, 11 hours ago on The NFL is Missing the Cardinal Rule of Crisis Management
Nice to meet you Laura, based on your bio I would say the TV part is surprising.
I was going to read the Autobiography of a Yogi, but when I found out it wasn't about Yogi Bear and Boo Boo, I lost interest.
@ginidietrich you definitely have to work on the selfies; I would have taken one the time we met if my phone hadn't gotten wet from being in the pool, but fortunately somebody took one of us reasonably close together...:).
Great lineup Gini and I already feel much smarter by meeting these great people you are shining the spotlight on.
1 week, 2 days ago on The Spin Sucks Inquisition: Laura Mansfield
@belllindsay @elissapr @ginidietrich Who's on crack?
1 week, 3 days ago on Happy Birthday, Spin Sucks!
@Howie Goldfarb @bdorman264 @ginidietrich Just ask that Arment guy where the other founders are....just sayin'....
You're welcome; you notice your numbers spiked once I got on board. Not saying it was me, but maybe me and @howiegoldfarb combined.
And your first post probably shouldn't have been about fags.....what? Fads, oh; I guess I should have read the whole post, huh?
Whatever accolades you have rec'd are well deserved. You were very instrumental in bringing me into this crazy hot mess and not only have I met you, but many more fabulous, talented and creative people.
Happy birthday blog and thanks for being a trooper and staying the course. You da best.
@LauraPetrolino SnobCon, what is that?
2 weeks, 2 days ago on The Spin Sucks Inquisition: Joe Hackman
I think I want to take a road trip, but I'm afraid it would be my wife's definition of hell.
One hand it is good there is so much mediocre and bad customer service because it doesn't take much to separate yourself from the pack and it truly can be just paying attention to detail that does it.
Nice to see you in the spotlight Joe; now that HD is out I'm glad I'll never be in the running for this. Good luck on your journey sir.
The not thinking part I can do pretty well; but to come up w/ 10 life changing books I have read might be a little more difficult. I read a lot and usually pretty diverse in my readings but most of the times they are not so life changing that I recall the Title and author at will.
Because I was of the Vietnam era and actually served in the military right after the war ended I was interested in reading some of the real life account books at that time. The Marine Sniper was a book that stuck with me.
The authors I've enjoyed are Dean Koontz, Tom Clancy, Sidney Shelton, John Grisham, Vince Flynn, James Patterson, Robert Ludlum, Michael Crichton, David Baldacci, John Creasy, Ken Follett, etc. As guess there is a common thread, I believe most are fiction writers.
2 weeks, 3 days ago on Read a Book Day is September 6
@Howie Goldfarb Can I copy and paste yours?
What were your beliefs and thoughts before reading The History of God and did they change after reading it? It gave me a big yikes; about the same feeling I had when I found out about Santa Claus, the Easter Bunny and the Tooth Fairy.
Yeah, great idea but just like the pics I try to take every time I try to do a vid this old cat keeps showing up and messes up the whole thing.
It is one of those things you just need to jump in and do and it does provide an intimacy with your audience. I actually do have a 'few' YouTubes out there and one of these days, there might be more.
Great advice and go get your phone, because I think Hollywood is calling.
2 weeks, 4 days ago on Kiss Your Video Marketing Fears Goodbye
2006? Did they even have blog posts then; I thought they were called letters back then.
3 years of crickets; amazing. You do win the prize for perseverance...if they are giving any prizes for this these days.
Have fun on your time off, I think I'll take some time off too; and of course I'm telling you this just in case you can't tell the difference when I am taking time off and I am not...:).
3 weeks, 4 days ago on Two Lessons from Most Commented on Blog Posts
I'm warning you, if you feed @HowieGoldfarb you will never get him to leave.....
3 weeks, 5 days ago on Crisis Management: The Cliff’s Notes Version
I want the job where you get to taste all the great food....
You touch on some good points, and just by 'getting it' you can rise above the rabble and set yourself apart. If you core premises are true and you stick by your guns you will have success. It's finding that point of differentiation (10%) that allows you to shine and be 'referable.'
3 weeks, 5 days ago on The 10 Percent of Communicators Who Get it
That Dear Abby....er, uh @Joshua Wilner/A Writer Writes, always looking for trouble.
I find the truly busiest people (who don't duck phone calls, etc) are the most effective at getting things done; they don't tell you how busy they are, they just make it happen. The rest of the bunch are too busy because they are reactionary and putting out fires all the time and don't think you are compelling enough to make the time for you. Being in 'insurance' and people would rather go to the dentist than deal with it; I get it a lot....
It's a fine line when to send them packing, or just know that will be par for the course and just deal with it when it comes up.
I prefer putting the GI Joe Kung Fu grip on them...
3 weeks, 6 days ago on The “I’m Busy” Badge of Pride
Lesson Learned - if you bitch loud and long enough AND you know @ginidietrich you can move mountains...
I'm glad it was resolved, especially since you like the product.
1 month ago on Social Media Missteps: A Jawbone UPdate
Dan the man, Danny Boy; love the video.
Danny was gracious enough to invite me into his house during my early years, and probably one of the reasons he decided to to go down a different path. I appreciate his willingness to 'tell it like it is' and admire his progress and efforts trying to figure it all out.
Great choice @ginidietrich; it's great to see Danny is still a force to be reckoned with.
Now about those sheep..........
1 month ago on The Spin Sucks Inquisition: Danny Brown
I gave Oreo that idea btw.....
Yes, some of the news-jacking is shameless, but there is still enough of the clever ones that truly tie back to the brand that make them as clever as a well made TV commercial.
I want to be that smart....maybe when I grow up, huh?
1 month ago on Newsjacking Gone Wrong: Four Simple Rules to Heed
Haven't been paid? Well, did we win then? Now that I'm a grandpa maybe I can score some of those duds for young Blake William, huh?
Do they only make winter clothes in Vermont? How far above the perma-frost line is Vermont anyway?
Did you ever get the bear question answered? And finally, where's my maple syrup anyway?
Good post and interview sir; are you a Green Mountain Boy yet?
1 month ago on How the Zutano Blogger Outreach Program Hit Huge Audiences
@biggreenpen @LauraPetrolino @bdorman264 @GiniDietrich I was holding out for the clapper.....
1 month, 1 week ago on The Spin Sucks Inquisition: Marcus Sheridan
Grand kids? I got me one of those last Tues night...:).
I knew Marcus in his 'early' days when he was still writing to be socially cool and on that level, he was just a knucklehead like the rest of my friends so he figured out real quick he needed to go in a different direction. It has been cool to watch his journey and the related success; he's earned it.
Good job Marcus, keep sending the 'right' message; good choice @GiniDietrich.
Don't be stupid. Can you define stupid please, because according to my wife I have a high level of it/ but of course 'my perception' is I am always the smartest guy in the room...or the funniest...or the oldest....at least one of those three.
It is a fine line and my personal and professional online presence is very blurred. I have to be sensitive as to how a customer might perceive it and not only how it reflects on the corporation but what would my wife and kids think. Yeah, I know, no fun but it keeps me out of trouble.
Good list indeed and you certainly can't stick your head in the sand on this one.
1 month, 1 week ago on 21 Must Haves in Your Social Media Policy
And spin stink doesn't smell like teen spirit does it? Ok, I don't know what the relevance of that was but it was the first thing that popped into my semi-empty head...and it's Friday.
I think I'll ditto the not trading in the years response; I attended a memorial service yesterday for a friend's mother and she was 100 yrs old and 9 months and lived life fully until the end. She was looking forward to her 101st birthday. I want to have the health to be 'that person.'
Nice to meet you Amber, I didn't know you were part of the circus here. Will the new website have the Big Top music when you click on it?
Happy Friday all!
And no @ginidietrich you can't have McKown back.
1 month, 3 weeks ago on The Spin Sucks Inquisition: Amber Turner
@ginidietrich I'm thinking maybe it's because @belllindsay is working out way too hard and it can't keep up with her...
1 month, 2 weeks ago on Brick Walls and Bad Social Media: Lessons from Jawbone
You're weird...and old...and I can top you on both...in spades:).
Just like responding to someone's blog and they answer everybody but your response, huh?
That sounds like a pretty crappy experience and obviously they don't know who they are dealing with; especially since you 'know' people too. The sad thing is, they had built up enough credit in the bank to keep you around even through this rough patch, but at this point I would probably drop kick them...or break out the Kung Fu grip.
That's why it doesn't take much to create a WOW in customer service because so many just drop the ball or your point of contact just doesn't care, right @AdamToporek?
@LauraPetrolino We insure a couple of local 'attractions,' Historic Bok Sanctuary & Tower and Fantasy of Flight and it was more of a behind the scenes loss control visit but got some great shots and put it into a video. Once the customer saw it, they loved it and let us publish it on our networks.
The Tower is not open to the public and not many get to go inside and we had some shots of that and the view from the top.
If you look at Our Video page, one of the YouTube's is of the Tower: http://www.lanierupshaw.com/category/ourblog/our-video/
1 month, 3 weeks ago on The Magic of User-Generated Content
@biggreenpen @bdorman264 Too bad @LauraPetrolino bailed on us, be we did have to represent, right?
Sounds like the fox in the hen house to me...I want to work there.
I grew up w/ 3 sisters so yes, that had a big influence on my life. I'm also a volunteer Guardian ad Litem and see firsthand the impact of not having a male figure/influence in young boy's lives.
It's not so much 'us vs them' and yes there will always be differences, but it's also allowing 'people' to succeed in the manner they so choose w/out any artificial barriers impeding their progress.
1 month, 3 weeks ago on Gender Roles: Is it Really a Man’s World?
And was this sleep with or without the air mattress?
We did a little of this with some of our customers and it was very simple and very well received. Unfortunately, our IT guy was the creative one and he's no longer with us and I'm much too lazy to pull this off. In fact, I was somewhat challenged helping you with the video but after 27 takes I was able to pull it off. It was fun and thanks for asking me to play because I'm all about the fun....
And I didn't even think you liked Pinterest @Gini Dietrich...:).
Disclose, transparency, accountability; none of it sounds like a bad thing to me.
1 month, 3 weeks ago on A Social Media Contest, Cole Haan, Pinterest, and the Rules
Yeah, but I only had about $23 and that didn't buy very many comments and unfortunately I did not have a plan B to fall back on so hence the demise of my popularity in social....
Even though we have all seen some pretty cheesy stuff in the social realm it's really no different than real life; it's just maybe a little more visible, and the semi-anonymity allows people to be more bold about it.
I have 'known' Mark for some time and what little interactions we have had he has always been very gracious; I definitely consider him one of the good guys in this arena.
Great to see your life on paper now Mark...:). Best of luck in your continued successes.
1 month, 4 weeks ago on The Spin Sucks Inquisition: Mark Schaefer
Those damn insurance companies; especially on the health insurance side. They wouldn't know what customer service is if it was sitting in the desk next to them. We have to run interference for things just like this and if I was the bosses wife having to go through the hassle I would be complaining loudly...to someone...
However, some are a little too quick to pull the twitter trigger but then again that's where we are today with it; instant access, instant display.
1 month, 4 weeks ago on Four Questions to Ask Before You Complain on Twitter
Whoa, wait a second; there is porn on the internet? I'll bet their days are numbered....
I think it is a brilliant ploy on their part; own it. If people know what it is going in there should be no surprises. It they want to pay for the 'package' deal, book another flight.
2 months ago on The Spirit Airlines Hate Campaign is a Win
I feel your pain; if there is not a 'hook' to pull me in I'm probably not going to even open it. But that's because I'm reading very few blog posts these days anyway.
And I am as guilty as most as having a bland title with a bland topic that you can just about count on I will be talking about myself....talk about clearing out a crowd...:).
Hope to see you on the 11th.
2 months ago on 15 Blog Headlines That Don’t Suck
But I'll bet Judy-wup came up with that name, huh?
Great story and for also putting it into action. Brand until it leaves a mark, right?
2 months ago on How a Five Letter Name Became a Brand
You just don't want to end up in one of those 'Shoppers of Walmart' pics that end up in an e-mail when you make a late night visit in your curlers, old bathrobe and bunny slippers, do you?
Put your name on it as Herm Edwards would say; own it.
2 months, 1 week ago on Walmart Responds to Scathing Article in Brilliant Way
Family definitely has a way to bring you back to earth...leave that crown outside...:). I want to say that to some people I see in social.
Quit worry about what others are doing and just be happy in your own skin and everything else will take care of itself.
2 months, 1 week ago on What Having it All Really Means
I am much more active from a personal standpoint in the online world but since I have been at @LanierUpshaw forever most people I know don't see much of a dividing line. Pretty much what you see from me online is the mirror image of me walking the streets....but not in a street walking way if you know what I mean...:).
Yes, I could be much more strategic with my efforts but I view both venues as networking opportunities in some form or fashion, and for me that has been my most effective way of 'branding' who I am and what I am all about.
The relationships I nurture from these efforts opens the most doors for me.
2 months, 2 weeks ago on Social Business: A Customer Experience Time Machine
Hey, I certainly wasn't piling on; you didn't see my name in there. I still got your back, if you need somebody taken out, just point me in the right direction.
Kung Fu grip.
Words. It doesn't take much to get people stirred up and there is way too much of only one side of the story out there, but it's done on purpose just for this type reaction/attention.
The main thing is not to jump to quick and do get all the facts before you perpetuate any of it.
2 months, 3 weeks ago on The Social Media Mob
Happy birthday Laney Namanny, which is a great social name BTW; nice ring to it.
So, you are our go-to person when we really want to get the dirt on @ginidietrich, huh? I'll bet you have some good stuff too.....
Well, if you are anything like your sister you must be pretty awesome too; thanks for letting us take a peek and it's nice to meet you.
3 months ago on The Spin Sucks Inquisition: Laney Namanny
I think I still want to do the whole backpack across Europe thing but might be kind of hard to stay in youth hostels now, huh?
If I got a mulligan, that might be the one thing I would 'do over;.' I would have explored more when I had the opportunity and somebody else was paying for it (the Army).
Great story, I know the painfully shy because I played it well back in my teen years. And then we grow up....kind of....at least in body, right?
3 months, 1 week ago on The Spin Sucks Inquisition: Ann Handley
My wife is reading The Husband's Secret so of course she wanted to know what mine were; other than being internet famous which she obviously knows nothing about I just piled on and said I killed someone too. Nice to keep it simple.
I have heard about Once We Were Brothers; will definitely check it out.
3 months, 1 week ago on Summer Reading: Five Novels and One Business Book
Damn insurance bills...or any other insurance correspondence that has insurance jargon/lingo included. It can be a big huh?
I empathize because I too was in an industry (insurance) that I thought would stay the same and what we didn't realize in the heyday of 2007 there was a tsunami gathering momentum getting ready to put a smack down on us in 2008.
Jack be nimble, Jack be quick...or look out...at least I didn't lose an eye I suppose.
Because of social and the internet it appears everything changes at a much more rapid pace these days; it certainly provides the incentive to stay current, credible and truthful.
If every one of @ginidietrich's friends gave her a nickel, she could retire about now.
Nice to meet you.
3 months, 2 weeks ago on The Spin Sucks Inquisition: Jeannie Walters
@Howie Goldfarb @bdorman264 @ginidietrich Sumbich, that damn Justin T.
Oversell, under perform; all too common in the world of sales. Taking the time to find out what the expectations are and making sure it's a good fit goes a long way to a sustainable relationship.
I thought when the internet came along there was no more lying going on; if it's on the internet it has to be true, right?
Some lying is blatant but oh so much is subtle, under the radar kind of stuff; doesn't make it right but it's out there.
3 months, 2 weeks ago on The Lies PR Firms Tell
@Joshua Wilner/A Writer Writes You fit in? Ha...that will be the day...:).
3 months, 3 weeks ago on The Spin Sucks Inquisition: Abbie Fink
My takeaways from this expose'; it's interesting the forks in the road you encounter that allow friendships to be formed; hire for culture first; and be more present, live w/in the moment as much as possible.
Another great social name too...:).
Great to meet you.
Say no to jerks; fortunately I haven't had to deal with this too much in the workplace, but being in sales I've had a customer or two I let beat me up a little too much before I sent them packing. The sooner you get walk away power, the sooner you will maintain respect in relationships.
Great story; my sister is a breast cancer survivor and I've noticed her depth of appreciation having one more day.
4 months ago on The Spin Sucks Inquisition: Gwen Moran
Transitioning can be tough and there is a good chance you will lose some customers. What I see in my industry is people that are really good on the sales side (rainmakers) get promoted up to management and then they are not so good.
Change is inevitable so sometimes you have to make that leap, but when you do, you definitely need to be 'all in' at that point.
4 months ago on Founder vs. CEO: How to Scale Your Business
"Many experts are quick to point out that if not done correctly, self-deprecating is dangerous. Same with skydiving." Ditto @ginidietrich
I'm a humorous guy in a 'serious' profession and sometimes I wonder if it's too much. However, if you can't make fun of yourself and take everything too serious, what fun is that.
Smile, and the whole world smiles with you...
4 months ago on Making the Case for Humor and Nonsense