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Lesson Learned - if you bitch loud and long enough AND you know @ginidietrich you can move mountains...

I'm glad it was resolved, especially since you like the product. 

15 hours, 6 minutes ago on Social Media Missteps: A Jawbone UPdate


Dan the man, Danny Boy; love the video. 

Danny was gracious enough to invite me into his house during my early years, and probably one of the reasons he decided to to go down a different path. I appreciate his willingness to 'tell it like it is' and admire his progress and efforts trying to figure it all out. 

Great choice @ginidietrich; it's great to see Danny is still a force to be reckoned with. 

Now about those sheep..........

18 hours, 51 minutes ago on The Spin Sucks Inquisition: Danny Brown


I gave Oreo that idea btw.....

Yes, some of the news-jacking is shameless, but there is still enough of the clever ones that truly tie back to the brand that make them as clever as a well made TV commercial. 

I want to be that smart....maybe when I grow up, huh? 

3 days, 14 hours ago on Newsjacking Gone Wrong: Four Simple Rules to Heed


Haven't been paid? Well, did we win then? Now that I'm a grandpa maybe I can score some of those duds for young Blake William, huh? 

Do they only make winter clothes in Vermont? How far above the perma-frost line is Vermont anyway? 

Did you ever get the bear question answered? And finally, where's my maple syrup anyway? 

Good post and interview sir; are you a Green Mountain Boy yet? 

3 days, 14 hours ago on How the Zutano Blogger Outreach Program Hit Huge Audiences


Grand kids? I got me one of those last Tues night...:).

I knew Marcus in his 'early' days when he was still writing to be socially cool and on that level, he was just a knucklehead like the rest of my friends so he figured out real quick he needed to go in a different direction. It has been cool to watch his journey and the related success; he's earned it. 

Good job Marcus, keep sending the 'right' message; good choice @GiniDietrich

1 week ago on The Spin Sucks Inquisition: Marcus Sheridan


Don't be stupid. Can you define stupid please, because according to my wife I have a high level of it/ but of course 'my perception' is I am always the smartest guy in the room...or the funniest...or the least one of those three. 

It is a fine line and my personal and professional online presence is very blurred. I have to be sensitive as to how a customer might perceive it and not only how it reflects on the corporation but what would my wife and kids think. Yeah, I know, no fun but it keeps me out of trouble. 

Good list indeed and you certainly can't stick your head in the sand on this one.  

1 week, 1 day ago on 21 Must Haves in Your Social Media Policy


And spin stink doesn't smell like teen spirit does it? Ok, I don't know what the relevance of that was but it was the first thing that popped into my semi-empty head...and it's Friday. 

I think I'll ditto the not trading in the years response; I attended a memorial service yesterday for a friend's mother and she was 100 yrs old and 9 months and lived life fully until the end. She was looking forward to her 101st birthday. I want to have the health to be 'that person.' 

Nice to meet you Amber, I didn't know you were part of the circus here. Will the new website have the Big Top music when you click on it? 

Happy Friday all!

And no @ginidietrich you can't have McKown back. 

3 weeks ago on The Spin Sucks Inquisition: Amber Turner


@ginidietrich I'm thinking maybe it's because @belllindsay is working out way too hard and it can't keep up with her...

2 weeks, 2 days ago on Brick Walls and Bad Social Media: Lessons from Jawbone


You're weird...and old...and I can top you on spades:). 

Just like responding to someone's blog and they answer everybody but your response, huh? 

That sounds like a pretty crappy experience and obviously they don't know who they are dealing with; especially since you 'know' people too. The sad thing is, they had built up enough credit in the bank to keep you around even through this rough patch, but at this point I would probably drop kick them...or break out the Kung Fu grip. 

That's why it doesn't take much to create a WOW in customer service because so many just drop the ball or your point of contact just doesn't care, right @AdamToporek? 

2 weeks, 2 days ago on Brick Walls and Bad Social Media: Lessons from Jawbone


@LauraPetrolino We insure a couple of local 'attractions,' Historic Bok Sanctuary & Tower and Fantasy of Flight and it was more of a behind the scenes loss control visit but got some great shots and put it into a video. Once the customer saw it, they loved it and let us publish it on our networks. 

The Tower is not open to the public and not many get to go inside and we had some shots of that and the view from the top. 

If you look at Our Video page, one of the YouTube's is of the Tower: 

3 weeks, 2 days ago on The Magic of User-Generated Content


@biggreenpen @bdorman264 Too bad @LauraPetrolino bailed on us, be we did have to represent, right? 

3 weeks, 2 days ago on The Magic of User-Generated Content


Sounds like the fox in the hen house to me...I want to work there. 

I grew up w/ 3 sisters so yes, that had a big influence on my life. I'm also a volunteer Guardian ad Litem and see firsthand the impact of not having a male figure/influence in young boy's lives. 

It's not so much 'us vs them' and yes there will always be differences, but it's also allowing 'people' to succeed in the manner they so choose w/out any artificial barriers impeding their progress. 

3 weeks, 2 days ago on Gender Roles: Is it Really a Man’s World?


And was this sleep with or without the air mattress?

We did a little of this with some of our customers and it was very simple and very well received. Unfortunately, our IT guy was the creative one and he's no longer with us and I'm much too lazy to pull this off. In fact, I was somewhat challenged helping you with the video but after 27 takes I was able to pull it off. It was fun and thanks for asking me to play because I'm all about the fun....

3 weeks, 2 days ago on The Magic of User-Generated Content


And I didn't even think you liked Pinterest @Gini Dietrich...:).

Disclose, transparency, accountability; none of it sounds like a bad thing to me. 

3 weeks, 4 days ago on A Social Media Contest, Cole Haan, Pinterest, and the Rules


Yeah, but I only had about $23 and that didn't buy very many comments and unfortunately I did not have a plan B to fall back on so hence the demise of my popularity in social....

Even though we have all seen some pretty cheesy stuff in the social realm it's really no different than real life; it's just maybe a little more visible, and the semi-anonymity allows people to be more bold about it. 

I have 'known' Mark for some time and what little interactions we have had he has always been very gracious; I definitely consider him one of the good guys in this arena. 

Great to see your life on paper now Mark...:). Best of luck in your continued successes. 

4 weeks ago on The Spin Sucks Inquisition: Mark Schaefer


Those damn insurance companies; especially on the health insurance side. They wouldn't know what customer service is if it was sitting in the desk next to them. We have to run interference for things just like this and if I was the bosses wife having to go through the hassle I would be complaining someone...

However, some are a little too quick to pull the twitter trigger but then again that's where we are today with it; instant access, instant display. 

Good article. 

4 weeks, 1 day ago on Four Questions to Ask Before You Complain on Twitter


Whoa, wait a second; there is porn on the internet? I'll bet their days are numbered....

I think it is a brilliant ploy on their part; own it. If people know what it is going in there should be no surprises. It they want to pay for the 'package' deal, book another flight.  

1 month ago on The Spirit Airlines Hate Campaign is a Win


I feel your pain; if there is not a 'hook' to pull me in I'm probably not going to even open it. But that's because I'm reading very few blog posts these days anyway. 

And I am as guilty as most as having a bland title with a bland topic that you can just about count on I will be talking about about clearing out a crowd...:). 

Hope to see you on the 11th.

1 month ago on 15 Blog Headlines That Don’t Suck


But I'll bet Judy-wup came up with that name, huh? 

Great story and for also putting it into action. Brand until it leaves a mark, right? 

1 month ago on How a Five Letter Name Became a Brand


You just don't want to end up in one of those 'Shoppers of Walmart' pics that end up in an e-mail when you make a late night visit in your curlers, old bathrobe and bunny slippers, do you? 

Put your name on it as Herm Edwards would say; own it. 

1 month, 1 week ago on Walmart Responds to Scathing Article in Brilliant Way


Family definitely has a way to bring you back to earth...leave that crown outside...:). I want to say that to some people I see in social. 

Quit worry about what others are doing and just be happy in your own skin and everything else will take care of itself. 

1 month, 1 week ago on What Having it All Really Means


I am much more active from a personal standpoint in the online world but since I have been at @LanierUpshaw forever most people I know don't see much of a dividing line. Pretty much what you see from me online is the mirror image of me walking the streets....but not in a street walking way if you know what I mean...:). 

Yes, I could be much more strategic with my efforts but I view both venues as networking opportunities in some form or fashion, and for me that has been my most effective way of 'branding' who I am and what I am all about. 

The relationships I nurture from these efforts opens the most doors for me. 

1 month, 2 weeks ago on Social Business: A Customer Experience Time Machine


Hey, I certainly wasn't piling on; you didn't see my name in there. I still got your back, if you need somebody taken out, just point me in the right direction.

Kung Fu grip. 

Words. It doesn't take much to get people stirred up and there is way too much of only one side of the story out there, but it's done on purpose just for this type reaction/attention. 

The main thing is not to jump to quick and do get all the facts before you perpetuate any of it. 

1 month, 3 weeks ago on The Social Media Mob


Happy birthday Laney Namanny, which is a great social name BTW; nice ring to it. 

So, you are our go-to person when we really want to get the dirt on @ginidietrich, huh? I'll bet you have some good stuff too.....

Well, if you are anything like your sister you must be pretty awesome too; thanks for letting us take a peek and it's nice to meet you. 

2 months ago on The Spin Sucks Inquisition: Laney Namanny


I think I still want to do the whole backpack across Europe thing but might be kind of hard to stay in youth hostels now, huh? 

If I got a mulligan, that might be the one thing I would 'do over;.' I would have explored more when I had the opportunity and somebody else was paying for it (the Army).  

Great story, I know the painfully shy because I played it well back in my teen years. And then we grow up....kind least in body, right? 

2 months, 1 week ago on The Spin Sucks Inquisition: Ann Handley


My wife is reading The Husband's Secret so of course she wanted to know what mine were; other than being internet famous which she obviously knows nothing about I just piled on and said I killed someone too. Nice to keep it simple. 

I have heard about Once We Were Brothers; will definitely check it out. 

2 months, 1 week ago on Summer Reading: Five Novels and One Business Book


Damn insurance bills...or any other insurance correspondence that has insurance jargon/lingo included. It can be a big huh?

I empathize because I too was in an industry (insurance) that I thought would stay the same and what we didn't realize in the heyday of 2007 there was a tsunami gathering momentum getting ready to put a smack down on us in 2008. 

Jack be nimble, Jack be quick...or look least I didn't lose an eye I suppose. 

Because of social and the internet it appears everything changes at a much more rapid pace these days; it certainly provides the incentive to stay current, credible and truthful. 

If every one of @ginidietrich's friends gave her a nickel, she could retire about now. 

Nice to meet you. 

2 months, 2 weeks ago on The Spin Sucks Inquisition: Jeannie Walters


@Howie Goldfarb @bdorman264 @ginidietrich Sumbich, that damn Justin T. 

2 months, 2 weeks ago on The Spin Sucks Inquisition: Jeannie Walters


Oversell, under perform; all too common in the world of sales. Taking the time to find out what the expectations are and making sure it's a good fit goes a long way to a sustainable relationship. 

I thought when the internet came along there was no more lying going on; if it's on the internet it has to be true, right? 

Some lying is blatant but oh so much is subtle, under the radar kind of stuff; doesn't make it right but it's out there. 

2 months, 2 weeks ago on The Lies PR Firms Tell


@Joshua Wilner/A Writer Writes You fit in? Ha...that will be the day...:). 

2 months, 3 weeks ago on The Spin Sucks Inquisition: Abbie Fink


My takeaways from this expose'; it's interesting the forks in the road you encounter that allow friendships to be formed; hire for culture first; and be more present, live w/in the moment as much as possible. 

Another great social name too...:).

Great to meet you. 

2 months, 3 weeks ago on The Spin Sucks Inquisition: Abbie Fink


Say no to jerks; fortunately I haven't had to deal with this too much in the workplace, but being in sales I've had a customer or two I let beat me up a little too much before I sent them packing. The sooner you get walk away power, the sooner you will maintain respect in relationships. 

Great story; my sister is a breast cancer survivor and I've noticed her depth of appreciation having one more day. 

3 months ago on The Spin Sucks Inquisition: Gwen Moran


Transitioning can be tough and there is a good chance you will lose some customers. What I see in my industry is people that are really good on the sales side (rainmakers) get promoted up to management and then they are not so good. 

Change is inevitable so sometimes you have to make that leap, but when you do, you definitely need to be 'all in' at that point. 

3 months ago on Founder vs. CEO: How to Scale Your Business


"Many experts are quick to point out that if not done correctly, self-deprecating is dangerous. Same with skydiving." Ditto @ginidietrich

I'm a humorous guy in a 'serious' profession and sometimes I wonder if it's too much. However, if you can't make fun of yourself and take everything too serious, what fun is that. 

Smile, and the whole world smiles with you...

3 months ago on Making the Case for Humor and Nonsense


I feel ya; sometimes I think we protected/enabled our kids too much and they have never had to know what it's like to face too hardship. They are great kids, but did we really do them any favors by not teaching them to be more self-sufficient. Also, there is a tendency to makes sure your kids had it 'better' than you did. 

At least they aren't on drugs and they are educated so the rest is up to them, right? 

My bike riding has some scary parts and it's always a good feeling when you conquer it and what used to be scary becomes routine; getting out of your comfort zone. 

3 months ago on Sometimes Father Doesn't Know Best


I believe @Howie Goldfarb made some good points; I know the managing editor of our local paper (female) and the paper is almost a shell of what it used to be because ad revenues are way down and subscriptions are declining as well. If there is only so much money to go around, then comparing pay from previous editors might not be a totally accurate barometer regardless if they are female or male. 

I'm guessing most newspaper people are feeling the pressure in many ways and maybe that had something to do with her unpleasantness. 

Having said that and taking into account the fact that newspaper revenues are rapidly declining it's hard for me to be sympathetic to someone who was highly compensated as she was. She just made it too easy to fire her, and I think a male counterpart would have faced the same scrutiny if they were that much of a prickly pear too. 

Yes, I'll be the first to admit there is inequality in pay between men and women for comparable positions and responsibility, but I'm not so sure this particular case the 'woman' card trumps the economics card.  

I grew up w/ 3 sisters; I'm all about the women...:). 

3 months ago on Jill Abramson: What Really Happened?


@Randy Milanovic @ginidietrich If I didn't 'get' the story, do you think I'm going to be able to 'get it' when someone calls me out. There are advantages to not being the sharpest knife in the drawer at times........:). Ignorance is bliss.....

3 months, 1 week ago on Run a Virtual Company with these Seven Tips


@Howie Goldfarb @bdorman264 @Eleanor Pierce @ginidietrich  Whiteman has a history of doing some not so nice things, huh? 

3 months, 1 week ago on The Spin Sucks Inquisition: Laura Petrolino


4 tweets? 

Say it ain't so; moving out of the F L A, huh? 

I just finished a leadership class and we had a newspaper editor in this class. This past year there was some serious drama with our policed department and city manager. The paper was merciless and would never let up. A lot of people didn't like this editor because she was so focused on the story she had little or no tact. That would be hard for me, because like you, my tendency is to want people to like me. But I guess there is a line you don't have to be liked and as long as you are doing the 'right' thing you should still be able to sleep easy at night, right?

Great to get to know you better Laura, pretty much who I thought you'd be. 

3 months, 1 week ago on The Spin Sucks Inquisition: Laura Petrolino


@ginidietrich Meat? No way I missed any meat........

Car? I'm the working homeless, didn't you know; I will work for food. 

3 months, 1 week ago on Run a Virtual Company with these Seven Tips


What's not bad is Vanilla Ice's hair because I am banking on that style coming back......

So true Laura and with all the different platforms and potential different sources of information/content you better have a handle of what that looks and sounds like and definitely want some consistency. Otherwise, too much potential for epic fail. 

3 months, 1 week ago on How to Craft a Winning Personality Document


Cash is king; $12k a month could keep you in a lot of shoes....

We do some vitrual but on a limited basis; we were doing more but pulled it back in a little bit because there are wage and labor issues you have to define and workers comp and health insurance and, and, and....

Not insurmountable however. 

Me personally? I like the office setting and synergies; yes I could work anywhere, even in my car where I have to sleep at times, but I get my energy from people. Plus, my wife wouldn't let me stay at home all day anyway so I would have to find an office or be at the library all day with all the other non-working population. 

3 months, 1 week ago on Run a Virtual Company with these Seven Tips


Spin Blows...or the Wind Blows...or something like that. I concur w/ @Danny Brown; I mean, really? 

3 months, 1 week ago on Sucks is a Bad Word


Where I ride, I tell the trees to look out; I had one flip me off the other day.........not my bike, he gave me the finger........:).

Scary stuff but people in cars really do think they own the road. Be aware of your surroundings as much as possible and definitely wear a helmet. 

If you would have caught up with that guy you could have screamed back "don't you know who I am?" 

Be safe, 

3 months, 1 week ago on Share the Road: A Few Tips for Cars from Cyclists


Ah yes, Jay is another who's reputation precedes him but in a good way. For whatever, reason we never connected although I did see him at the tweet up in Orlando Gini; I just didn't talk with him. I do subscribe to his blog however. 

Sounds like he is living the dream and if in his own mind that is so, then it must be real, right?

Thanks for sharing; hooray for the good guys. 

3 months, 2 weeks ago on The Spin Sucks Inquisition: Jay Baer


Talking about myself is as good as sex; well duh, why do you think I do it so much....:).

When I first really got plugged in there was definitely an addictive nature to it but after it ran its course for a few years it became much easier to just 'take it or leave it.' However, and because I'm social by nature, I might be plugged in just because I'm bored and want to see what others are doing...don't want to miss anything, right? 

Anything addictive can eventually become a real negative if you can't recognize it and control it. I definitely see some people online who I would consider 'addicted' but then again some people might say that about me; I just know if I didn't have my phone for a week I would survive. 

You just gave me an idea however, I can now become the online guru who helps people conquer online addiction and you can quantify when you have no more clients because your cured everybody.........

3 months, 2 weeks ago on Social Media Addiction is Real. How Do We Recover?


Wow, that sounds pretty organized. 

Typically, appointments are my lifeblood so I try to have my 'must have' appointments scheduled by the previous Friday and fill in from there. I jokingly say "we may doze but we never close" but I will schedule a meeting any time. Fortunately, since 99% of my meetings are away from my office they are usually done during traditional 'business hours.' 

If I take care of my WIGS (wildly important goal) first for that week, then all that other 'busy' stuff is somewhat secondary but doesn't get me off track. 

I need a personal assistant; the people on my team in the office do 'insurance stuff,' not schedule my week.......:(. I tried to talk my wife into it, be she was a no-go too.....

3 months, 2 weeks ago on Time Management: Six Tips to Be More Productive and Get Things Done


Life insurance? I have a two for one deal, you buy two and name me the beneficiary on one, how's that sound? 

I was friends with an older gentleman and his named popped up on his birthday so I wished him a happy birthday only to find out from his daughter he had passed away a few days previously. Somewhat awkward but I think she was appreciative he had 'friends.'

I think about it but don't know what to do except let the wife know where my passwords are and if she wants to shut it down somehow she can. I too have been in this long enough that I have several departed friends still making a social presence. Surreal at times.... 

3 months, 2 weeks ago on What Happens To Your Facebook Account When You Die?


Only if I can use Monopoly money; if I'm buying twitter followers that might be cutting into my beer money and I can't see any upside in that, right?

I've never even considered it which is probably why I only have 3,000+ 4 years into this; but since I usually only promote posts through my tweets most aren't hanging on my every tweet. 

It will be interesting to see the continued evolution of twitter; they might have already jumped the shark. 

3 months, 2 weeks ago on Should I Buy Twitter Followers?