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Congrats, Buddy. If anyone can help Sears, it's you.
1 week, 3 days ago on I’ve Accepted a New Job with Sears
Well said, Amy. Well said.
3 weeks, 2 days ago on Social Judge, Jury and Executioner: The Lynch Mob in Action
I hate writing on mobile devices, Ken. I don't write directly in Wordpress, as I find it cumbersome. I typically write in Word, including all hyperlinking, then upload into Wordpress. Then I fool around with styling and the like, inside WP. I'm a super fast typist and a keyboard composer and, today anyway, I don't enjoy typing on devices. I even have two separate keyboards for my iPads and I don't find they let me type as fast as I can while at my laptop, so for now, speed and convenience win. An interesting discussion, though and, as always, time will tell.
3 weeks, 5 days ago on The Mobile Blogging Experience
Great post, Margie. And as someone who has dealt with this issue personally, I'll mention that there are things you can do about it if you want to. Treatment, adoption, foster parenting, being a Big Brother or a Big Sister -- there are many children out there who need loving and you don't have to try hard to find them.
2 months, 1 week ago on A Letter To Those Of You Struggling With Infertility
What a great post! Aliza is a long time friend and while I know much of her story, it's lovely to see it shared here, Liz. She's the real deal.
3 months, 2 weeks ago on Reinventing Women: Paint with a broader brush stroke...meet Aliza Sherman
Congratulations one and all! So excited for this new adventure.
3 months, 2 weeks ago on Welcome to ArCompany
Love this Jayme, and this kind of thing happens all the time. Your tips are spot on -- and the fact that you got this kind of service makes me shake my head. Empowering the front lines to deliver great customer service is, more than ever, a crucial component of business success. Imagine how embarrassed you would be as a business owner to read this review of a dining experience at your restaurant? Actually, that's a rhetorical question--I know exactly how you would feel! Great post!
3 months, 4 weeks ago on Social Customer Service, Ruby Tuesday And Five Tips
I never really used LI answers, but for me it's really more about where I spend my time - and that was never on my radar screen because I didn't have the bandwidth. And for a long time I always felt like it was people trolling there looking for things to do, answer, etc., because they were looking for work, clients, etc. Which is fine, but I don't have time to do that, nor do I need to do it for business development purposes (and I very much know how blessed I am that that's the case). And I loved Quora, but again, it's someplace that I don't have time to spend my time, so its a community I never really engaged with, followed, etc., even though I have many friends (including you) who do.
So now, I'm taking a step back and seeing YOUR thoughts and the responses here and realize it probably IS a great tool and a great resource (and a trusted one, I suppose), so it makes sense. I'd love to know that the rationale on the part of LI is for killing this off. And really? I think more people go to, use and rely on LI daily than they do Quora or other Q/A forums, so I'm just not sure what the upside is for LinkedIn to kill it off. And as Judy mentioned below, what a HUGE, searchable, valuable database that must be. Hmmmm. Great post, Amy. Thanks for making me rethink this.
4 months ago on LinkedIn Missteps: Killing LinkedIn Answers
@Frank_Strong You're still missing my point, Frank. I'm not suggesting, ever, that there's no leadership and that all departments run off and do their own thing on social. That would be idiotic.
4 months ago on If Everyone Owns Social Media…
Actually Frank, Chris Penn's answer and mine are the same. Many people across an organization need social intelligence to help them do what they do better. And my post pretty clearly spelled that out. When we look at these issues through the glasses and tunnel vision imposed by virtue of our own area of specialty, it's easy to get sidetracked. Absolutely the PR team delivers great value and is well suited in many instances to part of what social and social intelligence delivers. So is your marketing team. And so is your customer service team and your sales team. That's the point of my entire post - the people who need to use social and social intelligence for their particular roles and responsibilities within an organization are the ones who should "own" social, with regard to their need. But to suggest that PR, across the organization, is and should be responsible for all data and intelligence that comes from social and application thereof throughout the business is, in my opinion, wrong.
Love this post Erica .... and it's something we tell our clients and prospects all the time -- it's not about US, it's about THEM. What they want, need, desire, what their pain points are, what they wake up in the morning worrying about, what they're looking for as they get into their car to go shopping -- it's ALL about the customer. Great job here :))) (oh, and the brain crush part ... made my day!)
4 months, 1 week ago on Psst...the Customer Owns Social Media
How did I miss this post???? And of course I completely agree!
4 months, 1 week ago on It’s time to put an end to siloed views of social media.
@Danny Brown @samfiorella Last I heard that wench Anne Weiskopf was involved too. In an unsavory manner. Not, of course, that I'd mention it to anyone.
4 months, 2 weeks ago on I Declare Open Season On Social Media Experts: Closed.
@samfiorella I give you crap and you're so nice to me I can barely stand it. Where o where is the Sam I know??? (and thank you for your kind words - I feel the same way about you, m'dear).
@Danny Brown LOL ... I cringed when I saw my name mentioned as a "social media expert" then I read the rest of your post. Thanks for the kind words. And you know I'm a huge believer in talking less about how great you are and how much of an expert you are and more about just doing the work and producing great results. But then, that's no different than the many conversations we have about this. On another front, whatever are you doing calling Sam "wise"???? Seriously.
Congratulations, woman. Let the adventure continue. xoxo
5 months, 2 weeks ago on When Life Happens
@douglaserice LOL ... agree!!!
6 months, 3 weeks ago on Things You Can Be On Halloween Besides Naked
7 months, 3 weeks ago on Times, They Are A-Changin’
Great stuff, Justin. Far too many people focused their sights on social media without realizing that it's just a tool - and one of many for integrated marketing (or corporate comms) success. Great post here to get people headed in the right direction :))
8 months, 1 week ago on From specialist to strategist
Funny, I never thought of myself as a feminist until lately. Then I realized that if not me, who? I'm with you - not targeting women or doing it in a condescending way is just not smart marketing.
8 months, 1 week ago on Women Rule the Social Web and Your Sales