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Rashid (@chicagocabbie) is the perfect example. It's also worth mentioning that's who I send all my out-of-towners to when they're traveling to Chicago. I trust him - and know he'll represent me well. Love him! 

3 days, 8 hours ago on The Future of Content Marketing is Now

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This happened to me when the scraper posted "her" article to a LinkedIn community we were both in! I commented "this is my post" and the link. I immediately received huge support from the other members and then the best part...just like your story...the CEO of the large consulting firm blamed the intern! True story! Is this a thing they all do? The CEO actually reached out to me and asked to set up coffee when I was in his city next. He was very nonchalant about the whole thing. He clearly didn't get how offensive the whole thing was. Their entire "thought leader" section was scraped content - 90% of mine! I also use Talkwalker alerts and have seen things that way. It stinks. 

1 week, 3 days ago on Four Ways to Fight Content Thieves

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p.s. Can't wait to read this!

2 weeks, 2 days ago on Join Hessie Jones for a Special Author Q&A Today

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@belllindsay @ginidietrich @DwayneAlicie @hessiejones @jeanniecw Ok ok! I'm here!  Many companies are beginning to evolve and some organizations do it really, really well. Cross-functional CX teams are becoming reality in places like hospitality and technology companies. Sprint did an amazing job getting to the root causes of their issues by leveraging customer service complaints with cross-functional solutions. (That's a big brand, darn it.) Pad & Quill in Minneapolis does a great job responding to customer requests and improving their products. How's that??

2 weeks, 2 days ago on Join Hessie Jones for a Special Author Q&A Today

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@ginidietrich @shonali Whatever. I'm not jealous. *flips hair* *walks away*

3 weeks, 3 days ago on The Spin Sucks Inquisition: Shonali Burke

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@Adam | Customer Experience @Shonali @bdorman264 @ginidietrich @jeanniecw Adam likes to think I dress up for him, but our Skype calls have already proven differently. But I will dress up for @ginidietrich and @Shonali

3 weeks, 4 days ago on The Spin Sucks Inquisition: Shonali Burke

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This is tough from any perspective. Lindsay has been awesome to work with and get to know, and the tricky thing about being human is we can never totally replace someone. Human things are hard. I'm sorry but happy to support you and Lindsay however we can! 

1 month ago on Losing a Valuable Team Member is Hard

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Just what we've been experimenting with and it's working! The funny thing is when I get those calls where someone explains they know they found my content...somewhere, but then they clicked through to another article and then our Slideshare and then our site...they have no idea where they originally found us but they kept clicking! Great info here. Happy birthday month. :)

1 month ago on Offsite Content Marketing: Six Tactics to Reach New Audiences

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@Rick Harris1 Thanks for your comments, Rick, and I totally agree. Humans are emotional beings and the nuances you mention make a difference. Mystery shopping in the traditional sense leaves a lot to be desired.

1 month, 1 week ago on Customer Experience Undercover: What Is Mystery Shopping?

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@Jennifer Purrenhage Thanks, Jen! Now if only leaders would get it more frequently.

1 month, 2 weeks ago on The Right Employees OWN the Customer Experience

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@magriebler It's truly epidemic, and I think part of it is the way we think in business - if the numbers don't say it, it can't be true. And then we change how we do the numbers to match our beliefs! I love your question about if it can be taught. I don't know, honestly, but I have found that if you can remove the personal aspect of it, people are able to see the bigger picture. I share this definition and these examples of cognitive dissonance whenever I lead a workshop or meeting. I can see people "getting it" and then reminding others to get it when necessary. But there are those leaders who just want things their way. I can usually figure that out before we book any business, and I'm much better off backing away from those who are "unenlightened." :-)

2 months, 3 weeks ago on Why Outside-In Thinking Is So Difficult

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Trader Joe's is a great example! They also build relationships with the local communities. Love TJ's!

3 months, 1 week ago on 3 Rules for Investing in Good Relationships with Customers

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@CarolLynnRivera Thanks, Carol. I think praise is underused in general. Why not praise each other more?


You're awesome! :)

3 months, 1 week ago on 5 Ways to Sabotage your Customer Experience

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Bet your sweet bippy! Good post and I have really had to deal with the unexpected this year...leading me to plan in advance more than I have in a long time! Hope you're feeling better!

3 months, 3 weeks ago on Bad Planning: A Cautionary Tale

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I'm thinking kids and porcupines probably don't mix.

4 months ago on Gin and Topics: A Halloween Episode

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Um, who is that lady who owns a porcupine? Where did she get said porcupine? Why does it talk? How does she know he likes pumpkins? I have so many questions.

4 months ago on Gin and Topics: A Halloween Episode

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@aureliechazal I think it's such common sense, right?? Thanks for the comment. Let me know where the article appears!

4 months, 1 week ago on Why New Customer Rewards Stink For The Rest Of Us

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@profkrg You'll love it. It's such a great book to keep on a shelf and consult when you're stuck. 

4 months, 3 weeks ago on 3 Reasons I Love Ann Handley – and Her Book!

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OMG what a great graphic facilitator you had. LOVE that illustration. So often they don't tell the story well or include visuals so nicely. Bravo!

4 months, 3 weeks ago on PRSA International Conference (#PRSAICON) Takeaways

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@ginidietrich You're adorable enough. You can just be you!

6 months, 3 weeks ago on Gin and Topics: Morgan Freeman Sucks in Helium

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The ASL and dance off are both precious! And the baby!!!

7 months ago on Gin and Topics: Morgan Freeman Sucks in Helium

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@ginidietrich Magical. Only appears for me. 

7 months ago on How to Capture Blog Post Ideas

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@AnneReuss Well the secret is out about Sven! LOL!

7 months ago on How to Capture Blog Post Ideas

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@biggreenpen Nobody has Sven but me. He's all mine!!! I like your pocket calendar for themes! Great idea.

7 months ago on How to Capture Blog Post Ideas

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But Sven tells me your techniques are good, too.

7 months ago on How to Capture Blog Post Ideas

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What would I do without my trusty magical companion, Sven?

7 months ago on How to Capture Blog Post Ideas

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@Ramon_DeLeon Thanks, Ramon! It's all about experience!

7 months, 1 week ago on Empowered Employees Outshine “By the Book” Service

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I love this approach, but not every leader can do it. I like to say we only work with "enlightened leaders" because those who aren't enlightened never want to change anything. It takes courage to embrace change. Well done, Gini! I'd never call your baby ugly. Or your shoes. You have great shoes.

7 months, 2 weeks ago on Gini Dietrich’s Staff Call Her Baby Ugly

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I agree, which you already know. But something I'm STILL learning is that I have ideas in my head that are difficult to overcome. For example, I went many years assuming that as the mom, it was my specific duty to be at every school event, be the room mother, etc. I had a year when I was room mom for both my kids' classes and decided after that I couldn't ever be room parent again. I leave that to the people who are better at it and enjoy it and have more time to dedicate to it than I do. And yet, I STILL feel guilty when I don't sign up. Then I ask myself, what's the guilt about? I'm doing what's right for us, I still contribute to the overall community in the ways I can, and the roles always get filled. I don't know where that guilt comes from, but it's a great question to ask if you're feeling it. It helps us realize it really is up to us and our families and our situations. 

7 months, 4 weeks ago on What Having it All Really Means

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@cust_faithful I'm so sorry I missed this! I had a notification problem and this slipped right past me. I love what you say here! You're right - many gyms are out of sight and out of mind. But really it's about delivering on the promise of providing a great guest experience. I've started becoming impressed when all treadmills ARE in working order. So fancy! :-)

7 months, 4 weeks ago on Missed Opportunities are All Around Us

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@blfarris Sorry I missed this at first, Brad! Amen to the hiring right. The people are the process at the end of the day, virtual or not!

7 months, 4 weeks ago on You Run a VIRTUAL Company? What Does That Mean?

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Cindy I am so impressed and rooting for you. Well said, my friend.

8 months, 3 weeks ago on How to Keep Working When Life Throws You a Major Curve Ball

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Ann. Love her.

8 months, 3 weeks ago on The Spin Sucks Inquisition: Ann Handley

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@annelizhannan Thank you. Those tough lessons are always very valuable. 

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@bdorman264 @ginidietrich Great point about social providing incentive. And yet so many organizations miss it!


9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@Howie Goldfarb @SavvyCopywriter Don't make me do it again, Howie.

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@JoeCardillo We'd love to have you!

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@Eleanor Pierce Don't listen to Gini. I kind of heart you back!

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@belllindsay And let's not forget you being nice to me, Lindsay! You were awesome.

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@Howie Goldfarb @AnneReuss @ginidietrich That was supposed to stay between us, Howie!

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@ginidietrich @AnneReuss Yes, that's true. The job description includes "Laugh at Jeannie's jokes."

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@Howie Goldfarb @bdorman264 @ginidietrich Please don't insult my boyfriend. What we have is very special. And sorry about the financial thing. oops.

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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This was fun and a little weird, which also reminds me of my friendship with @ginidietrich! LOL! Thanks for having me in the hot seat!

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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@BillSmith3 Back atchya, Bill! Thanks for being there!

9 months ago on The Spin Sucks Inquisition: Jeannie Walters

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Wait. I thought you said we weren't allowed to have fun!? I'm really really looking forward to being a part of this! Thank you for the nice words, too, Gini!

9 months, 1 week ago on The Future of PR: The Customer Experience

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@LauraPetrolino That's a lot of pressure. *gulp*

9 months, 1 week ago on The Future of PR: The Customer Experience

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@Howie Goldfarb Rolling in cactus needles!! LOL! and ouch

9 months, 1 week ago on The Future of PR: The Customer Experience

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I do love me some @JayBaer! One of these times he's in Chicago, we'll actually coordinate our schedules to spend some time together. It hasn't worked yet, but I'm hopeful!

10 months ago on The Spin Sucks Inquisition: Jay Baer

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