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Good stuff! It's always going back and rereading. :) 

1 day ago on The Spin Sucks Inquisition: A Recap

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#4, man. YES. 

2 days, 1 hour ago on 6 golden rules to responding to client emails

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@ginidietrich Absolutely. The alternative is a bit scary, to say the least. While we're at it, the axiom "sleep when I'm dead" makes me want to punch someone square in the nose. I understand people are motivated by different things, but fetishizing the "hustle" isn't the answer, IMO. 


4 days, 19 hours ago on The “I’m Busy” Badge of Pride

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I've tried very, very hard to eliminate "I'm so busy" as a response when someone asks me how I'm doing.


Truth be told, I haven't always managed the stresses of the working world with the most grace, but I'm working on that. 

5 days, 1 hour ago on The “I’m Busy” Badge of Pride

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But what does he know about sheep? 

1 week, 1 day ago on The Spin Sucks Inquisition: Danny Brown

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I bought two. 

2 weeks, 2 days ago on Are You a Certified Social Media Professional?

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Tech startups are perhaps the worst offenders, dismissing all marketing and PR activity out of hand as simple commodities. They often believe (in a Pollyanna sort of way) in the meritocracy of ideas without putting a dime into any formalized communications or marketing strategy. 


2 weeks, 4 days ago on PR is More than Media Relations

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You need to say OH MY HECK a lot more often. Please. 

3 weeks ago on Gin and Topics: Morgan Freeman Sucks in Helium

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@djwaldow You're welcome. :) 

3 weeks, 1 day ago on New Skin. Cleaner Look. Higher Frequency. More Passion.

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@ginidietrich Well, that's not really news to anyone. 

3 weeks, 1 day ago on Crisis Communications 101: What You Can Learn from Union Street Guest House

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My jaw dropped when that story first hit my reader. Unbelievable. 

3 weeks, 2 days ago on Crisis Communications 101: What You Can Learn from Union Street Guest House

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@markwschaefer As you know, so am I. :) 

1 month ago on The Spin Sucks Inquisition: Mark Schaefer

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Mark is one of those guys who truly embraces the promise of social media and peer-to-peer connections. I remember first meeting him at the first Social Media at Work conference and immediately feeling completely at ease with him. I'd commented on his blog now and again, mostly just reading and nodding to myself furiously. But he remembered my name, my face and my story against a sea of others. He makes everyone he meets matter, really matter to him. 


And? He gives really, really great big bear hugs. 

1 month ago on The Spin Sucks Inquisition: Mark Schaefer

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@rbinhammer As you know, I'm not shy. :) 

1 month, 3 weeks ago on The Dreaded S Curve: How Communications Continues to Change

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Yay! I can make this one! This will be most excellent. Richard is a great dude. 

1 month, 3 weeks ago on The Dreaded S Curve: How Communications Continues to Change

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@JoeCardillo Oh I'm a big fan of what Groove is doing. They're stepping into a fairly competitive market with big players, and this openness about the ups and down of launching is going to set them apart in a pretty substantial way. 


2 months ago on Seven Tips to Brand Your Business Online

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Suuuuuuuuure. :P

2 months ago on Is Social Customer Service the Only Way?

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I see what you did there.

2 months ago on Is Social Customer Service the Only Way?

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@belllindsay @ginidietrich So disheartening. 

2 months ago on The Social Media Mob

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I think you're quite right that this is a case of third-party subcontractors dropping the ball -- and that's what leaves the bad taste in the mind of consumers. 


In my area, FedEx deliveries are often subbed out to independent contractors under the FedEx name to keep costs in check. I can't even tell you how many times I've had packages marked "attempted" or "customer not available" when I WAS SITTING IN THE HOUSE AWAITING DELIVERY.  No, you didn't attempt delivery. The IC sandbagged delivery until a later date so he could still draw compensation on the "attempt". 


It takes quite a bit to get my knickers in a twist regarding customer service, though. I honestly can't recall a single time where I took my complaint to social, either the brand's FB wall or their Twitter feed, but I've seen plenty of examples where people took to social FIRST vs. seeking out other ways to resolve the problem. That phenomenon fascinates me, and I suspect there's some level of coercion implicit in doing so.  Hmmm.


In the end, some people bully brands on social -- and that's really unfortunate. 

2 months ago on Is Social Customer Service the Only Way?

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@ginidietrich Yeah, that sucks -- and, as usual, you handled it with poise and grace.  

I posit this may well have been a case of the left hand not knowing what the right hand was doing re: the weird responses. 

2 months ago on The Social Media Mob

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Mob mentality meets Schadenfreude. 


It's our impulse to, as @RobBiesenbach pointed out, jump to the defense of those we trust and hold most dear, even when the whole story hasn't been made clear. People become so myopic in their opinions that confirmation bias takes over. 


As for the automation of sponsored posts, @makeaner and @Eleanor Pierce, "boosting" a post is still a manual action. 

2 months ago on The Social Media Mob

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What a beautifully written post, @CindyKing! Thank you for sharing your experiences. Cancer has touched my family a number of times through the years, and I'm always amazed and awed by the resilience of those undergoing treatment. It's just one small reason why my wife and I have been involved in Relay for Life for the past decade. 

2 months, 2 weeks ago on How to Keep Working When Life Throws You a Major Curve Ball

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@annhandley @JoeCardillo I like to eat crabcakes. 

2 months, 2 weeks ago on The Spin Sucks Inquisition: Ann Handley

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Hi Anna Banana! 

2 months, 2 weeks ago on The Spin Sucks Inquisition: Ann Handley

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I have many unkind and unsavory things to say about Ann Coulter, but I don't want to get banned. 


As for the NYPD, someone *had* to see this campaign had the potential to go very, very wrong. 

2 months, 3 weeks ago on When Good Social Media Advice isn’t So Good

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@ginidietrich @annelizhannan I definitely think it's the result of cash-starved agencies trying to grab up anything they can, regardless of capabilities. 

2 months, 3 weeks ago on The Lies PR Firms Tell

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Oh man. "Of course, I (we) can do that." That's a big one, for sure. 

2 months, 4 weeks ago on The Lies PR Firms Tell

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Congrats, Ken. Sounds like an exciting move for you. 

2 months, 4 weeks ago on Change is in the Air at Inkling Media

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Abbie and I only recently became connected, but this gives me even *more* insight! 


Great to see your thoughts here. :) 

3 months ago on The Spin Sucks Inquisition: Abbie Fink

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@JoeCardillo @LauraPetrolino DUDE. That would be AMAZING. 

3 months ago on Whisper Campaigns and Why Spin Sucks

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@ginidietrich I'm kinda ok with that. 

3 months, 1 week ago on Gin and Topics: A Memorial Day White Pants Phenomenon

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Very nice to meet you here, Gwen! 

3 months, 1 week ago on The Spin Sucks Inquisition: Gwen Moran

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I got my....I got my....I got my tight pants on. 

3 months, 1 week ago on Gin and Topics: A Memorial Day White Pants Phenomenon

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You're going to love Maine. 

3 months, 2 weeks ago on The Spin Sucks Inquisition: Laura Petrolino

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I love this post, amigo. 

3 months, 2 weeks ago on Clarity at 2,310 Meters

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@ginidietrich I let loose with a string of expletives that would make a Jersey truck driver blush. 

3 months, 2 weeks ago on Share the Road: A Few Tips for Cars from Cyclists

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@katskrieger  You're right, sadly. 

3 months, 2 weeks ago on Share the Road: A Few Tips for Cars from Cyclists

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@katiegwillie  It depends on the state, but three feet is the usual minimum. For instance, here in PA, it's four feet. At our last cycling club meeting, we had a speaker who was instrumental in getting that four foot minimum instituted. 


He advised cyclists to ride near where the right wheel of a car would be, so trailing motorists don't pass too closely. Pass when it's safe and legal to pass. 

3 months, 2 weeks ago on Share the Road: A Few Tips for Cars from Cyclists

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@jenzings  They're quite common with urban bike commuters. 

3 months, 2 weeks ago on Share the Road: A Few Tips for Cars from Cyclists

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I got hit when I was on my bike a few weeks ago. Had a committee meeting just a few blocks away, so I hopped on the bike I keep here at CoWork155 and away I went. Two lane, one way street and I'm sitting two or three car lengths back from the light. Dude behind me bumped my rear wheel, lifted me onto my front and I rolled into the trunk of the car in front of me. He tried to slip out and speed off, but there was a cop on street patrol who say the whole thing go down. 


If we had been moving vs. nearly at a stop for the light, it could have been very, very bad. 

3 months, 2 weeks ago on Share the Road: A Few Tips for Cars from Cyclists

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