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Classic conflict avoidance workplace behavior. Problem with a few, clamped down on many...and often those "few" don't even realize that the so-called punishment is aimed at them (in fact, they assume it's aimed at everyone BUT them). My guess is any one who is sitting at work abusing the internet use policy is likely skirting their responsibilities in other ways too, so places like this should focus on the real issue. 

1 month, 3 weeks ago on Treat People Like Adults and You’ll Have High Productivity

Great post -- Certainly, the anonymity the web offers (some of) us has given rise to trolls. I think they are generally people who wouldn't say / write the things they do without the comfort of a monitor and keyboard. Still, if businesses do their best to fulfill their brand promises, it does seem to help cut down on trolls and haters - though we know you can't please everyone! It's definitely a multi-step that involves doing good work in the first place, practicing active social listening and addressing it quickly (and wisely) when you do see something that could be damaging.

My latest conversation: home

7 months ago on Trolls, Smear Campaigns, and Reputation Management