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@RyanKBiddulph Ryan - so glad this connected with you. I hope more people see the importance of the conversation rather than getting over focused on the platform.
2 weeks, 2 days ago on Social Business Is Rooted In Conversation, Not Platforms
@DeniseGabbard Great add to the discussion Denise - never thought of Social+SEO in quite that light but given what makes content perform on search that definitely makes sense.
1 month, 2 weeks ago on Is Social Media The Same As Content Marketing?
@markwschaefer Hey Mark - I can't recall if we discussed it. If you were the one that planted the seed then I owe you a big thanks as I have really enjoyed exploring the relevance of data for the smaller organization. Gleaning insights from big data has most certainly shifted to a micro activity for many companies. Thanks again for all the great ideas you share.
1 month, 2 weeks ago on Twitter and Watson: Little Data Gets Big Validation
@Eric Quanstrom I like the blind spot reference. Good example of how we keep missing obvious opportunities to evolve
2 months ago on Why Marketing Evolution Is Failing In The C-Suite
@SylviaMontgomery Thanks for chiming in to this discussion Sylvia. I think it will be interesting to see what is next for marketing. Any ideas?
4 months, 2 weeks ago on Embracing New Possibilities by following a Passion for Change!
@Danny Brown Thanks for dropping in Danny. I think as the greater world is concerned he is still not well known, however in his particular field he was undoubtedly growing a reputation for his work. As a whole, his work showed much potential for the impact of data analysis and application for data viz.
How have you been? Long time?
5 months ago on How Big Data Is Driving Measurable Marketing ROI
@jedi_roach Thanks for stopping by. I think I am trying to communicate the importance of not setting unreasonable expectations. Marketers need to focus on building trust and selling the real (sometimes less measurable) parts of marketing.
I may not be correctly understanding the question, but my hope is to communicate some of the greater opportunities that brands have in marketing, but with caution since not everything can be 100% attached to a sale (no matter how much we may want to).
5 months, 1 week ago on Marketing ROI: More Than Meets The Eye
@letmemoveyou Hi there! Been a long time. I'm glad you and I agree on this :). I try to respond to as many as possible and I always listen so I can see what are the engagements that need a response so I can get to those as quickly as possible.
Hope you are doing well!
5 months, 1 week ago on Monitoring And Responding On Social Media Channels
@mayaweinhart Nope - disruption is a good thing, but it means we have to change the way we think about things. I like the cloud and use it every day.
5 months, 3 weeks ago on Cloud Isn’t New, But It Is Disruptive
@Frank_Strong no question - even if they are using cloud they don't realize it! :)
@TamanTarik I absolutely welcome the change!
@ShepHyken I think Social is one area that is extremely risky to ignore. Customers have a voice in the social economy. Ignore them and they will work hard to be heard in ways that your business would prefer they are not.
6 months, 1 week ago on 6 Ways Social Media Can Drive Customer Experience
@lorielewis Hi Lori - you happened to catch me right as I was responding to some comments. Your point about expediency is true, but the idea of manipulating or seducing clients will continue to become more difficult as customers become more aware. It really depends on what exactly you are selling, but what I have found is consistency and adding real value are the drivers of customers. The more long term the sale is the more that holds true. With more transactional sales then there is definitely more wiggle room to expedite the process. However, I find that anytime a customer feels mislead due to sales tactics their is a lot of potential loss due to the growing ability of customers to share their experiences.
Thanks Again! Great to connect with you here.
6 months, 1 week ago on Digital Business: 3 Tips To Start Social Selling
@Howie Goldfarb Yes Howie - Enzaga study http://www.ezanga.com/articles/32-startling-statistics-on-mobile-usage-infographic with sources such as econsultancy, nielsen and others.
As for the restaurant experience. I can't go anywhere and not see half of the people looking, staring, sharing on their phones. I'm surprised you are seeing such low usage.
Thanks as always for your intelligent banter.
6 months, 1 week ago on How Mobile Reshapes The Way We Communicate
@Howie Goldfarb Howie - Forrester is quite an established outfit. What about their research do you find wrong?
Now, I do agree with you that people aren't going to research mustard, bread, or even socks (in most cases). However, the majority of the work I do is in the technology and services spaces. I work with big and small companies and all of them are feeling the affect of more informed consumers.
So I will take my lumps for making a blanket statement, but I think people selling widgets and items that are impulse or non-technical purchases know better.
I would NEVER recommend this approach to someone who's transaction is as simple as you suggest.
6 months, 1 week ago on Are You Trying To Get Your Business Found Online?
@Howie Goldfarb @Shonali Howie, That is a pretty nasty bit of rhetoric there. From whom are you accusing me of plagiarizing? That is a pretty profound accusation. Do you have proof of this? Please, I'd love to see it because I know for certain the ideas are my own.
@Shonali thanks for the mention. I appreciate you.
6 months, 1 week ago on Monday Roundup: Conversations
@annelizhannan Thanks Anneliz...so glad you enjoyed :)
8 months ago on Why I Don’t Want To Be An Influencer
@markwschaefer Mark - I agree about the big point and your question I think is the one that will be answered over the next several years. With so many brands turning to influence marketing, can they find a measurable uplift in revenue and sentiment based on their investments and efforts in this arena?
Always appreciate you jumping into the conversation.
8 months ago on How Influence Drives The New Buyer’s Journey
@ggSolutions123 I think it was a little venting but really it was more about communicating what I think is a real issue. Businesses are paying money to hear experts give them information to run their businesses. I think they need to know the truth and engagement isn't one size fits all...not even close! Thanks :)
8 months, 1 week ago on Don’t Let Social Media Experts Mislead You On Engagement
@ScottAyres Scott. I don't know if jealous is the word, but eh...you are entitled to your opinion. I don't believe in lashing at individuals because that serves no purpose. I believe in sharing ideas and practices. And I suppose since it is an article I wrote that it is my opinion. I certainly didn't allude to this being fact based? Look, for me it comes down to being who you say you are. I don't believe engagement is the key for every business and I don't call individuals out. However, everyone is entitled to an opinion and each day when we get out of bed we get to decide how we live our lives.
Thanks for your feedback. Have a great day!
@kerijaehnig Keri - I'm just trying to raise awareness. I neither claim to be an amazing engager or a rock star lol, but I do like to help businesses get things done. In some cases engagement isn't necessary. Always appreciate your support!
8 months, 1 week ago on Social Media Pundits (Mostly) Suck At Engagement
@Lauren de Vlaming Lauren I think we agree on your first point. And so long as they acknowledge their intent I'm good with it. I think we agree in principle across the board, just don't preach what you don't intend to practice :)
@JohnLusher The big question we have run into after discussing this is ... even if the sheep do turn their back, are their always more sheep? Nevertheless, I like the way you live your word. That is what I keep trying to focus this conversation on. :)
@peoplefw Lynn what a great add and discussion both here and on FB. Keep doing what you are doing because it works. You definitely have my attention.
The key as I've been saying throughout my comments across multiple streams is that what bugs me more is manipulation and deception. Just live your word, don't play games... Tell people straight. Be helpful etc. If you don't want to do those things then don't make the claims. It really is that simple. Thanks Lynn :)
@RyanKBiddulph Ryan - you do a great job and if you are educated your clients that it is key to their strategy then it is good to show that type of example. As mentioned I don't preach engagement the way many others do. I always educate clients to focus on their audience and their targets because it is really noisy in the social world. Thanks!
@DanVForbes Thank you Dan! glad you enjoyed :)
8 months, 2 weeks ago on Social Media Pundits (Mostly) Suck At Engagement
@TomPick1 @DanVForbes https://www.facebook.com/daniel.newman.12/posts/609761232446825?comment_id=3797385&offset=0&total_comments=123¬if_t=feed_comment
@TomPick1 we hit this in the stream - I think we all have limitations. I don't hear you shouting from the stage that people have to engage therefore you are just you.... :)
@RyanKBiddulph Isn't that stat crazy Ryan? This is why I recommend businesses shift in a big way :)
8 months, 3 weeks ago on The New Buyer’s Journey Is Generation-ALL
@WarrenWhitlock and PR has sort of a direct relationship with "Free" which unfortunately is rarely a good deal for the person being asked to help promote...Thanks for dropping in :)
8 months, 4 weeks ago on PR: The Missing Piece Of The Influence Equation
@James_Madison Hi James - I actually wrote that Micro Influencer post - this is my company site and MillennialCEO is my blog. I like a lot of what Sam and Danny have to say although I will say with complete confidence that I didn't get this from them, although it sounds like we are tracking similarly with our ideas.
Thanks for sharing and commenting.
9 months, 1 week ago on Brands: A Much Needed Shift For Influence Marketing
@James_Madison Glad you enjoyed - those 2 are both smart cookies.
9 months, 1 week ago on A Listless: Misguided Brands Must Stop Sponsoring Schmucks
@Wittlake Thanks Eric - appreciate your support :)
@prosperitygal Michele - it is up to us to educate, right? Well...at least we can try :)
@prosperitygal I definitely agree that people hear what they want. My focus here is dispelling the myth that a-list solves your sponsored content challenges. It really doesn't work and the more complex the product the less it works.
@timbo19731 No doubt - but as marketers we need to be where our customers are, right? :O)
9 months, 2 weeks ago on The Time For Mobile Marketing Is Now
@marksadler5 Mark - I would be interested as to how that works. I'm sure some of the time that would work very well, but not all the time. Appreciate you jumping into the conversation.
9 months, 2 weeks ago on Quit Being Lazy With LinkedIn Connections
@debbieleven Debbie - I definitely find groups to be a good jumping off point too! Thanks for the read and comment :)
@jasonyormark Jason - thanks for stopping by and jumping in. Congrats on your new co. and success! Life gets back to normal next week. Why don't we schedule something? email me a time or two and we will lock something in. Best!!!
9 months, 3 weeks ago on Digital Agencies Have Reached An Inflection Point
@ShellyKramer I can always measure a post where I have done something (anything) right when the comments are actually better than the post.
I agree btw, that most companies probably don't want to take things in house, but the study that said they did was probably more a sign of frustration with their agency than a real desire to take over their work.
Perhaps the most telling line in this whole post is your last one...why in a world full of so much information are there still people willing to buy snake oil? Ponder that if we may?
@hessiej Great comments - isn't it frustrating when you have to teach the ones that are supposed to be doing the teaching?
I think you are right in the lack of evolution with the caveat that a few have and those that do ultimately evolve will take the lead.
You definitely raise a salient point that I have discussed frequently on various platforms. The only experiences are either memorable or forgettable. I actually suggested at one time that bad is better than mediocre because no one remembers mediocre. Good post!
10 months ago on The Human-to-Human Double Standard
@markwschaefer Thanks Mark - I had to reference your content shock post here. I think I did 2x this week. Still a great concept.
10 months, 1 week ago on Beyond Just Content: Make It Useful
@leaderswest Jim - I didn't really think about the value of their data, I did assume it was built into the price. Question is, how hard is it really to aggregate our social activity. Isn't that the same thing Kred is doing? Aren't their many tools capturing our vast online activities. I do agree though, it has to be a data play.
10 months, 1 week ago on Klout Acquired: Should We Care?
@TedRubin That is kind of how I felt too Ted. I do think they validated a market segment, they just didn't execute and they really created distrust in the influence measurement arena.
@CASUDI Glad you enjoyed the post. I kind of wondered if others felt the same as I did. I just kept shaking my head saying...why are they doing what they are doing? Still not sure, but figured it was worth exploring.
10 months, 2 weeks ago on Superbowl 2014: Are Brands Going Too Far?
@CXJourney Annette - great add to the conversation. I think CMI wrote that a brand could generate like 50000 blog posts for the cost of 1 commercial. But process improvement would be great too. Never mind, we will just spend it on marketing. :)
@Andi Roo Great comments Andi. I think I'm inquiring about the same things as you. Basically should brands be selling or is this the way? These brands have the money to figure out what their viewers want, but are they giving it to them? For me I guess I'm just a little numb to the feel good and idealism, but that doesn't mean everyone else is.
@Howie Goldfarb @danielnewmanUV Great add Howie - I think you identified an interesting gap with the low end retail. I was pretty consumed thinking about larger tech cos and more management level...I think there is probably a long way to go before your average low wage and min. wage worker are going to be your social brand ambassadors. Def. something to chew on!
10 months, 2 weeks ago on Social Employees Drive Social Business