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It's a great story - I retweeted it - and reinforcement of the power of people, who after all, ARE the brand.


Over here in the UK, though, Starbucks are caught up in a tax row, and also have just announced cut backs to staff benefits - see link below.


So, this is one to watch with interest, ie, will the customer experience degrade if the employee experience suffers?

2 years, 4 months ago on A Fantastic Starbucks Customer Experience Story