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It's a great story - I retweeted it - and reinforcement of the power of people, who after all, ARE the brand.

 

Over here in the UK, though, Starbucks are caught up in a tax row, and also have just announced cut backs to staff benefits - see link below.

 

So, this is one to watch with interest, ie, will the customer experience degrade if the employee experience suffers?

 

http://www.guardian.co.uk/business/2012/dec/03/starbucks-slash-lunch-breaks#start-of-comments

1 year, 11 months ago on A Fantastic Starbucks Customer Experience Story

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