Bio not provided
It's a great story - I retweeted it - and reinforcement of the power of people, who after all, ARE the brand.
Over here in the UK, though, Starbucks are caught up in a tax row, and also have just announced cut backs to staff benefits - see link below.
So, this is one to watch with interest, ie, will the customer experience degrade if the employee experience suffers?
2 years ago on A Fantastic Starbucks Customer Experience Story