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@rdopping Thanks for the positive feedback! I agree on the point that we are becoming too cynical. Nice to know there's others who agree with me.
1 year, 7 months ago on The Comfort of Strangers: Human Social Media
@ginidietrich Thanks for sharing and for your kind words. I so agree with the concept of community when it comes to providing comfort. It always fills my heart to see people trying to provide comfort to strangers whom they would walk past at the grocery store, never knowing the hurt they may be feeling.
@RobBiesenbach Thanks for your feedback Rob! I so agree with your cat analogy. When our own cat was lost a few years ago, we turned to social media for both help and comfort. Fortunately, our cat came back.
@ginidietrich Thanks for the reply. I guess I should have offered more insight. Working for a telecom company, it was often helpful that PR led social media initiatives. When a pregnant mom with two children lost her phone service and started tweeting to us, we could and did escalate her issue before it became a PR nightmare. When a popular chef started tweeting to his thousands of followers that we provided poor service, we could rally the troops to quickly solve his issues. There is sometimes a fine line between PR/Customer Service when it comes to the new world of social media. However, perhaps my suggestion was more within the areas of crisis communications. Good luck with the writing. I cannot wait to read the new book!
1 year, 11 months ago on Spin Sucks: The Book
I would suggest a section devoted to customer service as part of the customer controlling the brand. I often see examples of companies who win and lose customers based on how they interact with them on Twitter and other channels. I think this is eventually (maybe in 2013) going to be a game changer. So far, companies have gotten away with it, but it won't be forever. Eventually, a tweet will be more important than a telephone call from a customer!
@ginidietrich I guess convincing others of my vision and purpose is where I need a little work but I'm focused on improving this. :)
2 years ago on Five Traits of Successful Entrepreneurs
@TonyBennett Well... as a new consultant, convincing others that social media is worth paying for is my biggest challenge but I'm working on it. Networking and lots of reading is helping me through it! :)
I need to focus on my 'persuasion' skills. It's my greatest weakness...
What a great post. I believe that following companies and potential employees is soon going to be pre-requisite for everyone. Following the company will help identify its strengths (and weaknesses) and following a future employee can do the same. Great post!
2 years ago on How Social Media Affects Your Job Search