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I ended up complaining about the gouging via email, and they actually refunded my fare to what the "normal" rate would've been. However, it's important to note that the "estimate" notifications they send you are pretty much bogus, as they don't take into account (at all) the distance in which you're traveling. As such, my fare was almost 4x the low "estimate", so they brought it down to equal with the high estimate (which was still about 2x the normal rate).
2 years ago on As NY floods, “Robin Hood” Uber robs from the rich and… Nope, that’s about it