Pamela Wright
- 136 comments
- 20 likes given
- 48 likes received
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@New England Multimedia I have heard the arguments that ACA is going to put small businesses out of business. I would like to ask a question from the other side of the fence. Wouldn't there be an advantage for a business if their employees are healthier because they are able to get preventative care, have a doctor to go to when they get sick instead of waiting until it's emergency room time, and don't have onerous health insurance payments looming over their heads just for the least amount of coverage?
I believe that the golf course owner was trying to ensure that his person won the election and was coercing his employees to vote his way. Maybe if he had approached his assumed problem by involving his employees, he would have found that they were willing to help in any way they could.
@ginidietrich @RebeccaTodd Many, many, many. Have you ever noticed the two year olds in the shopping cart playing with the iPhone?? Sure indication that home isn't much different. To top it off, companies are rushing to create games that will "educate, entertain and help develop young minds."
@ginidietrich OOOHHHH!!! I'm going to cut this out and frame it! Gini Dietrich said she was like me!!!! (All kidding aside, I'm honored.)
@ginidietrich Thank You!! It's much easier to highlight your positives when you are responding to a negative than the other way around. When someone compliments your business about all you can say without sounding egotistical is Thank You; but with a negative comment you can pull out all the customer service skills and show the world that not only are you interested in this one individual but that you are interested in all your clients.
@ginidietrich One thing that I neglected to mention. I did DM my influential followers and asked them to help. They came through. After all, what good is having influential followers if you can't use them from time to time? ;-)
Maybe I'm way off base, but I see the Trolls as an opportunity. In the case of the pizza restaurant, most of them were obvious in their lack of real knowledge of the business and therefore are easy to repute. The opportunity is to show that you are open to criticism even if it is way off base, answer the trolls concern and invite your loyal followers to prove the troll wrong. (I LOVE social media!)
@ginidietrich @thejoshuawilner @KristenDaukas Makes sense to me. Then Alicia can defend Kalinda while campaigning for her husband. What a plot line!!
My question....Is it possible that news post on Twitter will receive more attention depending on the number of retweets it receives? Seems to me that if you see an item that is retweeted repeatedly (assuming that you know the retweets are real and not a bot) the interest in the item is higher and therefore worth a story.
@ginidietrich @StorchMurphy Absolutely spot on Gini. I recently used Twitter to help a non-profit client promote a special they were running. The information was spread a lot further than a press release, that may or may not be picked up, would have been.
Just found a small ray of hope for the future. There is a high school on Staten Island that has incorporated writing into every subject. Who'd a thunk it?? http://www.theatlantic.com/magazine/archive/2012/10/the-writing-revolution/309090/
Just heard this one last week. A student was writing a book report on Catcher In The Rye. Her report? What I learned from Catheter In The Rye.
@flemingsean Would love to hit "Like" more than once for this one.
@ginidietrich @HowieG It's a delicate balancing act but as my employees consist of "me", it is one that I have to conquer. I tend to overservice out of fear of losing the business. My logical self tells me exactly what you have said Gini, overservicing is going to result in the client seeing my service as having less value.
@ginidietrich Isn't it amazing what some companies will pay for and then not use?!? Did the crisis firm get to say "I told you soNow if I can only figure out how to get a gig like that.
Great post and even greater conversation!! It mystifies me how companies that have people dedicated to generating news about their brand can make such obvious missteps. I often wonder if they get into the "We are so big nothing can hurt us" mode.
Thanks for the reminder Gini. Isn't it amazing to find out how much of that busy was really not busy but rather "make work" after all? Every few months I have to remind myself to concentrate on the important things and let the other take care of itself.
@John Murphy Thank you John. It's based on personal experience. Just have to keep fighting it.
@annedreshfield Yep!