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@debdobson62 Thanks, Deb. Every time I turn around, there is another reminder. And right now, I have a 16 year old cat who seems to be clinging much closer to me today, sitting practically on top of my computer. 

2 weeks, 3 days ago on Saying Goodbye to a Trusted Friend

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@Joshua Wilner/A Writer Writes The picture above is now my desktop computer picture. I smile and also get sad whenever I look at it.

2 weeks, 3 days ago on Saying Goodbye to a Trusted Friend

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@AmyVernon Thank you, Amy. 

2 weeks, 3 days ago on Saying Goodbye to a Trusted Friend

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@kathikruse Thanks, Kathi. Greatly appreciate your comments.

2 weeks, 3 days ago on Saying Goodbye to a Trusted Friend

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@AbbieF Thanks, Abbie. I'm confident I made the right decision, but boy it hurts.

2 weeks, 3 days ago on Saying Goodbye to a Trusted Friend

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@Shelley Pringle Thanks, Shelly. I know we're in for many more hard days. Every little thing reminds us of him.

2 weeks, 3 days ago on Saying Goodbye to a Trusted Friend

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@samfiorella Well, there's already talk of getting another dog, perhaps another lab. Not sure when, but when it happens, you'll have to come down and join us on the porch. Thanks for your comments.

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@maryhruth Thanks, Mary. Appreciate your condolences. 

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@KDillabough Thank you very much.

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@katskrieger Thanks, appreciate it.

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@annelizhannan Thanks, Anneliz. I've been going thru Facebook pictures and Youtube videos of Shadow, with a mixture of joy and sadness.

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@Adam | Customer Experience Thanks, man. I'm so deeply moved by the comments here and on Facebook. I have a lot of friends who are pet owners, who "get it." And so many have gone through this same thing recently. 

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@AmyMccTobin We go into these relationships knowing they won't be long, and yet we're never prepared for the end.This one came to an end way too soon.

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@biggreenpen Thanks. Been a rough 24 hours or so. he will be greatly missed.

2 weeks, 4 days ago on Saying Goodbye to a Trusted Friend

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@Frank_Strong We're not too worried, but will be tackling Yelp as a platform in the very near future. 

1 month ago on 5 Steps to Take When Yelp and Trolls Collide

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@EmilyNKantner Plus, we don't see a lot of activity on Yelp...yet. So we don't want to bring attention to it. If we got a lot of activity there, we'd be more likely to craft a response more rapidly. 

1 month ago on 5 Steps to Take When Yelp and Trolls Collide

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@LizJostes I still keep thinking about that visit. And the only way I would have rooted against the Cubs, is if they had been playing the Phillies. I happen to like the Cubs and thankfully they were playing the hated Mets. (And won)

1 month, 2 weeks ago on Don’t Let Your Story Hold Your Business Back

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@KDillabough Exactly. We get so stuck in our routines and in our offices, that we don't see things the way others see us. 

1 month, 3 weeks ago on Getting Business Insights from Your New Employees

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@JohnMTrader Thanks, John. I think it's a nice match and I'm really looking forward to some new challenges.

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@maryhruth Oh, I'm still here. no worries!

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@ExtremelyAvg Thanks, man! You'll need to make a vacation this way

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@Shelley Pringle Thanks, Shelley! The blog will continue, just not as often.

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@MAXMike Thanks! I'm incredibly impressed with all they have done.

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@annelizhannan Thanks, Anneliz. Appreciate it!

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@AmyMccTobin Yes, it was definitely a big decision.

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@ProfS Thanks, Kathy!

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@BestRoofer Thanks, Joe!

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@ShellyKramer Looking forward to it!

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@TheJackB Thanks, Jack!

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@KDillabough This was a long time coming, and it IS very exciting. I'm privileged to have the opportunity to work with a very innovative and forward thinking business. 

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@biggreenpen Thanks! I'm really looking forward to it.

1 month, 4 weeks ago on Change is in the Air at Inkling Media

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@RyanKBiddulph  I'll let Shadow and Callie know that you approve.

2 months ago on The Most Important Blog Post You’ll Ever Read*

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@chattyprof  I hadn't seen that. I'll check it out! Thanks!

2 months ago on The Graduation Speech I’ll Never Be Asked to Give

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Let your audience know how they can help. If you need money, share it. If you need donated goods, let us know. If you need more volunteers, either long term or short term, voice that need.  And be as specific as possible, while again, sharing these opportunities within the context of stories and change.

Agreed. Follow up is a real problem for businesses and nonprofits alike

2 months ago on 7 Things Every Nonprofit Should be Sharing on Social Media

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@NateShields  Well, that's good, I guess. I don't even remember who spoke at my graduation, then again it was so long ago. Clearly not memorable.

2 months ago on The Graduation Speech I’ll Never Be Asked to Give

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@LizJostes  Hey, there's nothing wrong with my minivan! I'm purely utilitarian when it comes to vehicles.

2 months, 1 week ago on The Problem with Busyness and Success

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@The Designer Foodie  Oh, I didn't know you had written that! If I had known I would have linked to it. I like that it seems to be working and increasing tips, even. 

2 months, 1 week ago on The Human Touch of Automation: A Customer Experience Experience

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@biggreenpen At Red Robin it was pretty clear that it cost $1.99, but that gave you full access to everything on there, so you wouldn't be racking up any fees. That said, I'm cheap, so there was no way I was going to pay for games or music. I did use it to sign up for their birthday club so I get a free burger or something on my birthday. 

2 months, 1 week ago on The Human Touch of Automation: A Customer Experience Experience

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@biggreenpen  This was also my first time using the Ziosk, and clearly had a better experience than you. I think the key is how it is integrated into the overall customer experience equation. My family experienced it at Chili's just last week, so I'll have to ask them what they thought of it as compared to Red Robin. Im sure that some of the difference is specific to each chain, but even within that, I'm sure each individual restaurant would also be different. It all comes down to the culture of the organization.

2 months, 1 week ago on The Human Touch of Automation: A Customer Experience Experience

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@LizJostes and no amount of tips and tricks will help you there. That part of it has to be genuine and organic. 

2 months, 2 weeks ago on The Problem with Chasing Numbers in Social Media

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@LizJostes  Exactly. Numbers for  numbers' sake. It's an ego stroke sort of validation. But what bothers me the most is that when marketers and business people who do this rub off on small business owners who then think that the numbers are that important. I get frustrated with the mentality that thinks they can't be effective on social media unless the numbers keep growing exponentially. 

2 months, 2 weeks ago on The Problem with Chasing Numbers in Social Media

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@Danny Brown  It's nothing new,, and yet it is new. I work mostly with brick and mortar small businesses, and you'd be surprised at how many don't get this. They SAY this is what they are doing, but they aren't. And they are being sold a bill of goods by local marketers and traditional media, and spend more money on pray and spray than anywhere else. I think small businesses feel that they have to do what the "big boys" are doing, and there are plenty of marketers telling them they need to. I don't get it.

2 months, 3 weeks ago on There’s No “Me Me Me” in Business

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@Danny Brown @GiniDietrich  You'll definitely enjoy them. The Hippo book seems like something right up your alley. And having read your blog post today, I might not be too far behind you. Some change in the air, just not sure how big it will be yet.

3 months ago on 7 Non-Business Books to Help You Up Your Business Game

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@Word Ninja  Well then you should definitely try to connect with my friend @andilit . I'm sure she'd be willing to talk you through some of what she is doing there.

3 months ago on 7 Non-Business Books to Help You Up Your Business Game

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@LaraEastburn  Thank you! And we need a lot of people in this conversation.

3 months ago on It’s Time to Stop Our Small Business Navel Gazing

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@andilit  It's funny, as I was leaving to walk the dog, I noticed you were here reading this and was hoping you would comment. I just started re-reading "God's Whisper Manifesto" late last night, and was thinking that you would enjoy this post. (cue Twilight Zone) music. I feel like we need to have some conversations. And when the zombie apocalypse starts, I'm headed down there!


Need a marketing director on the farm?

3 months, 1 week ago on It’s Time to Stop Our Small Business Navel Gazing

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@Danny Brown  Yeah, I generally follow that practice, but it depends. If it's in a blog post, then I like to have a new tab open since the person might not be done reading. And yes, LET'S BURN THEM!

3 months, 1 week ago on Don’t Push Me Away From Your Website

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@Kimberly A Kline  That is definitely true, and I know I am as guilty of this as anyone, so I wrote this post for myself as well as others. Thanks for stopping by!

3 months, 1 week ago on 10 Things to Do Before You Publish that Social Media Update

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@andilit  You're quite welcome, Andi. I was long overdue in writing a review for you, and as I was reading, this seemed like the perfect way to do it. I'm just thankful that I like your voice!

3 months, 1 week ago on Do Your Customers Hear Your Voice?

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