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@magriebler I think we're conditioned by our society to overachieve, and in the end it's not really sustainable. We keep spinning our wheels, and it can burn us out. 

2 weeks, 2 days ago on The Problem with Social Media; or, Why I Don’t Seek to be an Influencer

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@MallieHart There are so many things that are a part of our business that we think are a waste of time, and yet without them, we wouldn't be in business. We need to take care of those things, as well as our core mission. And taking care of anything that relates to customer experience is crucial.

3 weeks, 1 day ago on Marketing Often Means Getting Your Hands Dirty

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I love this. Period.

1 month, 3 weeks ago on Created to Create

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@Jason Mundok Agreed. At first I didn't agree with much of the backlash, and I do believe much of it is overstated. But...yeah. I don't see it so much as a privacy issue, per se, but I get it. 

1 month, 3 weeks ago on U2, Apple, and the Power of Permission

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@Frank_Strong That last part is a big thing for me. A growing dissatisfaction with the echo chamber and business as usual led me to walk away from a lot of that. I don't read a lot of those blogs anymore, and I just find myself not caring about much of that anymore. It was draining!

2 months, 2 weeks ago on Blogging: The Rise and Fall of an Addiction

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@annelizhannan It's a fast pace, that's for sure. And unfortunately, I think the SEO/search engine folks will continue to favor quantity, in some ways, over quality. But I'm at peace with where I am and where things are.

2 months, 2 weeks ago on Blogging: The Rise and Fall of an Addiction

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@Katrina B Thanks for stopping by and commenting, Katrina. It's great to get your inside perspective, and that sounds like the Paul I know.

3 months ago on Of Ice Buckets and Naysayers: Why I Chose to Do the ALS #IceBucketChallenge

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@magriebler Thanks, Marieanne, and thanks for the donation to a great cause. I know Paul's family will appreciate it.

3 months ago on Of Ice Buckets and Naysayers: Why I Chose to Do the ALS #IceBucketChallenge

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@annelizhannan Thanks for your comment. I'm amazed at how little I know about this disease, and yet I keep finding people I know who have been directly affected by it. I'm so glad we can make people more aware.

3 months, 1 week ago on Of Ice Buckets and Naysayers: Why I Chose to Do the ALS #IceBucketChallenge

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@debdobson62 Thanks, Deb. Every time I turn around, there is another reminder. And right now, I have a 16 year old cat who seems to be clinging much closer to me today, sitting practically on top of my computer. 

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@Joshua Wilner/A Writer Writes The picture above is now my desktop computer picture. I smile and also get sad whenever I look at it.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@AmyVernon Thank you, Amy. 

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@kathikruse Thanks, Kathi. Greatly appreciate your comments.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@AbbieF Thanks, Abbie. I'm confident I made the right decision, but boy it hurts.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@Shelley Pringle Thanks, Shelly. I know we're in for many more hard days. Every little thing reminds us of him.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@samfiorella Well, there's already talk of getting another dog, perhaps another lab. Not sure when, but when it happens, you'll have to come down and join us on the porch. Thanks for your comments.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@maryhruth Thanks, Mary. Appreciate your condolences. 

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@KDillabough Thank you very much.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@katskrieger Thanks, appreciate it.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@annelizhannan Thanks, Anneliz. I've been going thru Facebook pictures and Youtube videos of Shadow, with a mixture of joy and sadness.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@Adam | Customer Experience Thanks, man. I'm so deeply moved by the comments here and on Facebook. I have a lot of friends who are pet owners, who "get it." And so many have gone through this same thing recently. 

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@AmyMccTobin We go into these relationships knowing they won't be long, and yet we're never prepared for the end.This one came to an end way too soon.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@biggreenpen Thanks. Been a rough 24 hours or so. he will be greatly missed.

4 months, 2 weeks ago on Saying Goodbye to a Trusted Friend

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@Frank_Strong We're not too worried, but will be tackling Yelp as a platform in the very near future. 

5 months ago on 5 Steps to Take When Yelp and Trolls Collide

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@EmilyNKantner Plus, we don't see a lot of activity on Yelp...yet. So we don't want to bring attention to it. If we got a lot of activity there, we'd be more likely to craft a response more rapidly. 

5 months ago on 5 Steps to Take When Yelp and Trolls Collide

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@LizJostes I still keep thinking about that visit. And the only way I would have rooted against the Cubs, is if they had been playing the Phillies. I happen to like the Cubs and thankfully they were playing the hated Mets. (And won)

5 months, 2 weeks ago on Don’t Let Your Story Hold Your Business Back

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@KDillabough Exactly. We get so stuck in our routines and in our offices, that we don't see things the way others see us. 

5 months, 4 weeks ago on Getting Business Insights from Your New Employees

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@JohnMTrader Thanks, John. I think it's a nice match and I'm really looking forward to some new challenges.

5 months, 4 weeks ago on Change is in the Air at Inkling Media

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@maryhruth Oh, I'm still here. no worries!

5 months, 4 weeks ago on Change is in the Air at Inkling Media

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@ExtremelyAvg Thanks, man! You'll need to make a vacation this way

5 months, 4 weeks ago on Change is in the Air at Inkling Media

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@Shelley Pringle Thanks, Shelley! The blog will continue, just not as often.

5 months, 4 weeks ago on Change is in the Air at Inkling Media

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@MAXMike Thanks! I'm incredibly impressed with all they have done.

5 months, 4 weeks ago on Change is in the Air at Inkling Media

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@annelizhannan Thanks, Anneliz. Appreciate it!

6 months ago on Change is in the Air at Inkling Media

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@AmyMccTobin Yes, it was definitely a big decision.

6 months ago on Change is in the Air at Inkling Media

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@ProfS Thanks, Kathy!

6 months ago on Change is in the Air at Inkling Media

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@ShellyKramer Looking forward to it!

6 months ago on Change is in the Air at Inkling Media

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@TheJackB Thanks, Jack!

6 months ago on Change is in the Air at Inkling Media

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@KDillabough This was a long time coming, and it IS very exciting. I'm privileged to have the opportunity to work with a very innovative and forward thinking business. 

6 months ago on Change is in the Air at Inkling Media

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@biggreenpen Thanks! I'm really looking forward to it.

6 months ago on Change is in the Air at Inkling Media

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@RyanKBiddulph  I'll let Shadow and Callie know that you approve.

6 months ago on The Most Important Blog Post You’ll Ever Read*

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@chattyprof  I hadn't seen that. I'll check it out! Thanks!

6 months ago on The Graduation Speech I’ll Never Be Asked to Give

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Let your audience know how they can help. If you need money, share it. If you need donated goods, let us know. If you need more volunteers, either long term or short term, voice that need.  And be as specific as possible, while again, sharing these opportunities within the context of stories and change.

Agreed. Follow up is a real problem for businesses and nonprofits alike

6 months ago on 7 Things Every Nonprofit Should be Sharing on Social Media

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@NateShields  Well, that's good, I guess. I don't even remember who spoke at my graduation, then again it was so long ago. Clearly not memorable.

6 months, 1 week ago on The Graduation Speech I’ll Never Be Asked to Give

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@LizJostes  Hey, there's nothing wrong with my minivan! I'm purely utilitarian when it comes to vehicles.

6 months, 1 week ago on The Problem with Busyness and Success

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@The Designer Foodie  Oh, I didn't know you had written that! If I had known I would have linked to it. I like that it seems to be working and increasing tips, even. 

6 months, 1 week ago on The Human Touch of Automation: A Customer Experience Experience

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@biggreenpen At Red Robin it was pretty clear that it cost $1.99, but that gave you full access to everything on there, so you wouldn't be racking up any fees. That said, I'm cheap, so there was no way I was going to pay for games or music. I did use it to sign up for their birthday club so I get a free burger or something on my birthday. 

6 months, 2 weeks ago on The Human Touch of Automation: A Customer Experience Experience

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@biggreenpen  This was also my first time using the Ziosk, and clearly had a better experience than you. I think the key is how it is integrated into the overall customer experience equation. My family experienced it at Chili's just last week, so I'll have to ask them what they thought of it as compared to Red Robin. Im sure that some of the difference is specific to each chain, but even within that, I'm sure each individual restaurant would also be different. It all comes down to the culture of the organization.

6 months, 2 weeks ago on The Human Touch of Automation: A Customer Experience Experience

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@LizJostes and no amount of tips and tricks will help you there. That part of it has to be genuine and organic. 

6 months, 2 weeks ago on The Problem with Chasing Numbers in Social Media

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@LizJostes  Exactly. Numbers for  numbers' sake. It's an ego stroke sort of validation. But what bothers me the most is that when marketers and business people who do this rub off on small business owners who then think that the numbers are that important. I get frustrated with the mentality that thinks they can't be effective on social media unless the numbers keep growing exponentially. 

6 months, 2 weeks ago on The Problem with Chasing Numbers in Social Media

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