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Wow. That's a real problem. For Hertz. I have found Enterprise to be a really good choice for car rentals too, Allen. I hope that someone at "Hertz Corporation" is listening over this Easter weekend. And I'm glad that the accident only damaged the CAR and not the driver. 

4 days, 4 hours ago on Hertz Customer Service #Fail Amplified.

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@LauraPetrolino @ginidietrich  I'm far from the first person to note this, but seems to me this is one of the challenges of taking a company public. Quarterly results can take on a tyrannical role, with activist investors, hostile takeovers, etc. etc. being dangers to the owners of many businesses. 


Stories like the Ben and Jerry's example here make me think that sometimes it might be better for the business that really wants a triple bottom line to stay privately held. Thanks for writing this. I like when I walk away from a post knowing more about something than I did before. 

1 week, 1 day ago on Ice Cream, Business Ethics, and Fair-Trade Sprinkles

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@hessiejones @RebeccaTodd @bobledrew  Just to be clear -- that saying is NOT mine. I do take credit for: "There are no stupid questions, just stupid people with questions." 


1 week, 3 days ago on Online Integrity: Are You Who You Say You Are?

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@Karen_C_Wilson @bobledrew  For the record, I love orangutans. 

1 week, 3 days ago on Online Integrity: Are You Who You Say You Are?

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@hessiejones @RebeccaTodd @bobledrew  I think the cruelties of this side of the world are only slight amplifications of the cruelties of the "offline" world. 


Personally, I try to meet new people with the assumption that they can and will prove to me that they're good, smart, and all those other things we want from the people we want in our lives. 


When they aren't able to live up to it, I kinda have two paths of response. If they've done it to me, I tend to just walk away. If they've done it to someone else, then I try to focus on the done-to rather than the doing-to. 


I try not to focus on those people, for a couple of reasons. One is best summarized by "don't wrestle with a pig; you'll both get dirty and the pig likes it"; the other is that sometimes these people are struggling with some sort of problem that is not apparent to others. Sometimes people create pain to distract from their own, create a false self-image because they despise the real one, know what I mean? 


Thanks for writing this, Ms. J. 

1 week, 3 days ago on Online Integrity: Are You Who You Say You Are?

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@RebeccaTodd  Dang, the only part of Hessie's post that I wanted to disagree with and you beat me to it. 

1 week, 3 days ago on Online Integrity: Are You Who You Say You Are?

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That picture is possibly the most amazing one I've ever seen. Except for the dude kissing the woman in Times Square at the end of WWII. 


Any opportunity to learn more about EL BEE DUB is an opportunity I'm takin'. 

1 week, 6 days ago on The Spin Sucks Inquisition: Lindsay Bell

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I like USEFUL documents. And this looks like one of 'em. Thanks for sending it off into the wild! 

2 weeks ago on The One-Page Quarterly Plan Template

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You are, as usual, on the money. Doesn't that get tiresome? 


There have been times when I've gone public with vulnerabilities, with the "human" parts of me, and I'm still surprised at just how much response those things get. There have been tragedies in the social media space where people have held that "human" side back and been destroyed by the pain and suffering in their lives. 


And yet, I still have to struggle from time to time to reveal that part of myself. 


Then, when it comes to organizations, I think the challenge can be similar. It's not that an organization can be 'human', but to at least show the  human faces behind the brand. 


Looking forward to hearing your talk tonight! 

2 weeks, 2 days ago on Five Ways to Fight Spin and Change the Perception of the PR Industry

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I've always found Labs very social. Not like those snooty poodles. But I digress. 


I think the distinction you make is a good one, David. It's not a realtionship - it's a connection. Relationship implies a reciprocity that simply doesn't exist in most situations. Connection is more accurate. 


And when business is trying to do social, the difference between those two words and their implications can shape the way channels are chosen and managed. 


Congrats on the new company. 

2 weeks, 3 days ago on Social Media and Brand Relationships: The Big Lie

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Great post. Both for the example of how a company can fail, and how another company can capitalize. 

3 weeks ago on Seven Tips to Manage the Critics Online

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@belllindsay  Pleasure was all ours. 

3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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@RobBiesenbach @belllindsay @ginidietrich  Of course, there are times when communicators find themselves being TOLD to lie. That becomes a dilemma for that person, to balance out their ethics with the fact that they might have a mortgage, daycare, etc. etc. and may not be able to walk away from the job on principle. 

3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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@ginidietrich @aimeelwest  I am a Scrivener fan for some fiction I'm trying to write. Glad to hear you found it useful on the nonfiction side too. 

3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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@alawrence @ginidietrich @DallasKincaid  People would print a blog post written by someone else ?! I get a "guest post", but I would rather die than post someone else's writing on my blog. 

3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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I've been thinking / writing about government comms a bit lately. While I await my copy of the book (and your visit to Ottawa, yay!), what are you seeing in the US in terms of government communications changing or failing to change to adapt to some of the changes in the broader communications / social media world? 

3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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@belllindsay @bobledrew @ginidietrich @DallasKincaid @Danny Brown  I feel like Norm Peterson walking into Cheers. "It's a dog eat dog world, Lindsay, and I'm wearing pork chop underwear." 


3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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@DallasKincaid  I look forward to being the exclusive provider of social media high colonic irrigation in Canada shortly. 

3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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@belllindsay @ginidietrich @DallasKincaid @Danny Brown  uhoh, I can see a licencing debate off in the distance kickin' up dust. 


3 weeks, 1 day ago on Join Gini Dietrich for a Special Livefyre Q&A Today

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ISN'T IT ENOUGH THAT I ALREADY DID A SONG FOR CHAMIKA?!?! Xochiquetzal!?! Cruel. My laughter at the last end ALMOST made me forget that I was touched by your writing the post. 


And you were too modest to note that your participating in Evening in the Stacks was one of three influences that gave me the idea for my fundraiser. So there. (The others: @dough 's PanMass Challenge Ride and @victoriavox 's 2011 project where she did 52 cover songs in 52 weeks). 


Thank you, friend. 

3 weeks, 3 days ago on Drawing Support

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@chelpixie @ginidietrich  See, if Copyblogger let people comment on their site, then they would have had this dissection of why they weren't allowing comments on their site appear in the comments on their site. Except they wouldn't allow comments so the comments wouldn't appear so the dissection wouldn't happen. And then Adolf Hitler wouldn't have been born because you killed his grandfather? My head hurts. 

3 weeks, 6 days ago on Why We Won’t Shut Off Blog Comments

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@markblevis  That's a very important point. Obviously, your examples are most appropriate to Canadian crowdfunders, but I'm guessing there's similar information readily available for US tax law. 

4 weeks, 1 day ago on Crowdfunding ≠ wishful thinking

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