Did this PR snafu even make it onto the MSM or just tech and marketing blogs? My thought about this specific case is that the silos didn't speak to each other at Nutella. We have to remember that companies are made up of people and that mistakes do happen. Or should companies not be given the opportunity to make mistakes and learn?
Solution would be to make sure that proper channels and process is followed.
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I never had the privilege to know the man. But through his community efforts such as HoHoTO, I wish I did. Prayers and thoughts go out from my family to his family and friends. Thank you for sharing Dave.
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