Client Services Director at Arment Dietrich
@JRHalloran @LauraPetrolino I actually sort of hope so!
2 days, 12 hours ago on Four of the Worst PR Disasters of the Last Decade
I adore Morgan Freeman! That is all.
2 days, 16 hours ago on Gin and Topics: My Favorites
@belllindsay picked this photo didn't she?
2 days, 16 hours ago on The Spin Sucks Inquisition: A Recap
@JoeCardillo @biggreenpen oh dear...
@susancellura Important, but difficult!
3 days, 10 hours ago on Internal Crisis Management: Where Do You Fit in?
@belllindsay It's a celebration!
3 days, 12 hours ago on The Spin Sucks Inquisition: A Recap
@belllindsay And I think there is such a tendency to feel guilty about thinking about yourself. That's why I think the airmask analogy is such a great one. I have to remind myself about that a lot. If can't breath, I can't help anyone!
3 days, 14 hours ago on Internal Crisis Management: Where Do You Fit in?
I love these! Each one has provided some awesome insight into our inquisition victims!
3 days, 14 hours ago on The Spin Sucks Inquisition: A Recap
@biggreenpen Ah...that makes me happy. But my guess is you are pretty good at this already. But thanks for your "stimulating" comment ;-) (it will never get old Paula) HAHAHA!
4 days, 9 hours ago on Internal Crisis Management: Where Do You Fit in?
@ClayMorgan I cannot even imagine being a reporter on 9/11. Especially those close to people involved. Sometimes in cases like that, compartmentalization is the only self-survival strategy sadly :(
April Fools Joke!! OMG! Amazing! Who, what, where, when....did anyone think that would be a good idea.
And I'm not sure if Rob Ford is a PR disaster, he might have gotten exactly what he wanted....hang out as the Mayor with no responsibilities. Basically he got his job and his crack too! I think this would be seen as a win by him.
5 days, 10 hours ago on Four of the Worst PR Disasters of the Last Decade
I love this!! I always find it interesting which blog posts of mine get a lot of comments and which just bomb out in the comment department. It ALWAYS surprises me. Sometimes when I think I'm super insightful and awesome...crickets. I like to assume that's because everyone is just really deep in thought.
5 days, 12 hours ago on Two Lessons from Most Commented on Blog Posts
@Howie Goldfarb Mr. T always makes everything better!
You all are rockstars! Love it!
5 days, 12 hours ago on VXSuite Accepts the ALS Ice Bucket Challenge
@belllindsay @LauraPetrolino Platinum! Who does gold anymore?
6 days, 7 hours ago on Crisis Management: The Cliff’s Notes Version
@belllindsay @LauraPetrolino The ultimate seal of excellence!
6 days, 8 hours ago on Crisis Management: The Cliff’s Notes Version
I personally learned so much from this month's theme. Great insights shared all around: Blog, webinar, comments. Definitely many posts I'll be referring back to often.
6 days, 10 hours ago on Crisis Management: The Cliff’s Notes Version
@belllindsay I'm not sure what's so amazing about it...you're fired in the comments here almost every single day!
6 days, 10 hours ago on The 10 Percent of Communicators Who Get it
@kevinanselmo I was just about to say that about the "never stop learning" mindset. Gini and I were discussing this just yesterday. Professional development IS part of our job. Not an add on, not a nice to have... a fundamental part of what we do and must have for proper client service.
6 days, 15 hours ago on The 10 Percent of Communicators Who Get it
I LOVE this! What a great breakdown of the play by play. And the thing about dealing with a crisis is while you need to be prepared, there is a certain part of it where you just have to step back, rely on what you've already put in place and go. If there is a fire in your house you don't stop, gather in a strategy room and plan out your escape. You hustle, make smart choices (hopefully based on your preparation), and realize you are going to need to be agile and quick thinking...this lays that out beautifully!
Great to have you on the blog Phil!
1 week ago on A Crisis Plan You Can Execute in 30 Minutes or Less
@NancyDavis @LauraPetrolino @Howie Goldfarb OMG! You got hit by a car in a crosswalk?!?
1 week ago on The “I’m Busy” Badge of Pride
@RobBiesenbach Totally agree on both counts: Busy is about prioritizing, and in my mind people should always come first in that equation. I think this is another fail on the part of modern communication. We tend to forget that the person waiting for your response is...in fact... a real person who deserves the respect and human courtesy of acknowledgment.
@Howie Goldfarb Haha BMW drivers have that rep in Florida too!
First, I would like to volunteer myself as a dancing balloon-a-gram for anyone that needs a response! This is something I've always wanted to do at least once.
This is a great post and a good reminder for all of us. It's really easy to get caught up in the "I'm busy" rat race, especially because busy is such a relative and ambiguous term. I always like to self check myself by asking "what have I produced?" "What am I accomplishing?" not only does that give context and quality to your "busy" but it helps realign how you prioritize all the pulls for your attention and action.
@Danny Brown @LauraPetrolino I can't tell you how excited I am to be able to say "I knew him when."
And the Christmas special....GENIUS!! I can picture it now: You, fireside, in a blinking Christmas sweater, just playing away to "Hark the Herald Angel Sings" and "Silent Night." I mean that's the stuff true Christmas traditions are made of.
1 week, 3 days ago on The Spin Sucks Inquisition: Danny Brown
@belllindsay @LauraPetrolino Yes, good one!
You also might want to think about insuring you teeth. I mean what if these babies get a Grammy and then you have an unfortunate dental issue. I imagine dentures would not have the same pitch quality.
Ok Danny, I've been waiting for this Inquisition to come out ever since Gini told me about your musical skills. And let me tell you, this video did not disappoint. This is amazing. Absolutely AMAZING!
Obviously, as with any great musician I have questions:
-What inspired you to start playing tunes on your teeth?
-Was this a skill you had as a young child? Or did you only discover it in your adult years?
-How the heck did you discover it?
-When will your CD be released?
-Will you be touring all of North American? Europe? I imagine you'd be huge in Japan as well?
I'm so impressed!
@lizreusswig @belllindsay @LauraPetrolino BOOM! Nice Liz!
1 week, 3 days ago on Social Media Missteps: A Jawbone UPdate
You officially win for best blog post image this month!
In other news, this is such a great article! We often focus externally so often that we forget the internal. A common problem seen across companies of all shape and size. Good reminders here Jess!
1 week, 3 days ago on How to Manage an Internal Crisis Without Losing Your Mind
First, I'm overwhelmed by the cleverness of "UPdate." Sheer brilliance!
This is a fantastic follow up with good take aways for customer service on both sides of the aisle. Right in hand with consistency, I'll add: set expectations. Like you said, Jawbone didn't indicate if this was a one time "let's deal with this loud mouth" replacement, or they would carry on doing so. This sets them up poorly across the board, with you and others. Always set expectations with your customers, and do so consistently to all customers, through all communications channels. Everyone in the company needs to be on the same page about what the customer experience looks like.
1 week, 4 days ago on Social Media Missteps: A Jawbone UPdate
@lizreusswig I told her, if I was FitBit, I'd send a complimentary band and little note saying "Come step with us" or "our customer service is a "step" above, and we want to show you why."
It would have been super smart and a way to get an obviously influential blogger to take notice.
@StickyBranding @Eleanor Pierce Yep, yep, and yep!
1 week, 5 days ago on Refer to Your Values in a Crisis
@StickyBranding @LauraPetrolino or had them....
What a great example to illustrate a crucially important point. Not only do a lot of organizations not really acknowledge and understand their core values (at all levels of the company), even fewer really lace them completely through their brand, operations, outreach, EVERYTHING.
This is a fantastic example of not just the importance of doing that (both in and out of crisis) but also illustrates how having clear and defining core values can help you recover quicker should a crisis occur.
So great to see you on the blog Jeremy!
@ClayMorgan My thought exactly. You could have ended the blog post right there Jeremy
@Howie Goldfarb @ginidietrich @JoeyGiangola @LauraPetrolino HAHA! I can't keep the paparazzi away!
1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today
@Eleanor Pierce @ginidietrich Ditto!
@belllindsay @annhandley This was an AMAZING Q&A...I"m going to have to re-read all of this 8 times....way too much going on!
@ginidietrich @annhandley Interesting, about the pen and paper thing. I always brainstorm ideas with pen and paper. I'm not as creative typing. So I start out that way...
@Eleanor Pierce @annhandley @belllindsay I write all my blog posts in my head when I'm away from a computer. I have to do it that way or I'll just stare at the computer with nothing.
@Eleanor Pierce @annhandley I actually do that a lot! But mostly I'll just record thoughts and snips of different segments. Not the complete blog. So I'll say "Section three I'll say this and tell this story. Section four I'll focus on this point"
@annhandley @LauraPetrolino No, not at all! That totally makes sense. And that's a fantastic analogy...for many things in life!
@annhandley @FeldmanCreative "Content McGyvers"
@Eleanor Pierce @FeldmanCreative @annhandley @ginidietrich There is noooo escape!
Do you use any online or offline tools to help organize /assist your writing or editing??
@JoeyGiangola @annhandley Right? It's stressful! I feel like I need three brains to follow all the great conversations.
@annhandley @Eleanor Pierce This comment wins!!
How do you start to write? Everyone has a different technique...to get going, which I think is the hardest part often. Do you start with a clear idea? Outline? Or just go?