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Do I think he could have been less harsh? Probably. But I think she should have stopped, after the first email, and not continued her (in my opinion obnoxious) plea for his attention.
4 years ago on Steve Jobs Answers Emails
Quite honestly? I think she should THANK Jobs for giving her 15 minutes of media fame--a better lesson than her paper would probably deliver. Do I think Jobs should be answering his emails? No, not really, and yes, that is a flaw in his own particular system. He is not a great communicator, as Gini has pointed out. But, in my opinion, she seemed rather "entitled" in her endless requests, and I agree with you that she has no right to expect a reply from anyone. I'd also be very curious to know how much of her paper truly relied on the MR department. The world isn't fair, and she is LUCKY that Jobs responded the way he did. Would we know who she was otherwise? I'm with Team Jobs...leave him alone.