Kate Finley is the CEO of Belle Communications, where she provides results-driven PR, social media and content marketing for startups and natural food brands. She’s also a big fan of running and eating Paleo.
Jim! So glad to see you here. Thank you for contributing such a thoughtful post. The idea that consumers want to interact for customer service purposes is right on and I've found it to be especially true within the food industry. We're always getting requests on client social media accounts for free product, coupons and even receive false complaints in hopes of scoring a coupon. It's really important to ensure that you customer service team and social media management team work together as much as possible to keep lines of communication open and response times as fast as possible. It's a make-or-break opportunity to exceed expectations or fall flat for brands. I especially love your line of thinking in asking: what do I intend to accomplish? How can I measure the effectiveness of this? Who is responsible?
1 week, 4 days ago on Social Media Tips: Six Ways to Use Social Media to Grow Your Business
You get me. You REALLY get me. This post is awesome because it touches on an unfortunate truth: Many PR practitioners (notice I'm not using the word professionals here) are ineffective communicators. It's very unfortunate and clients and journalists alike notice. If you are unwilling to tailor your communication and invest in relationships, it's time to find another industry. Great post, Matthew!
3 weeks, 4 days ago on The Effects of Social Media: Has Social Media Changed Public Relations?
Make yourself unavailable is the un-multitask I really need to focus on! :-)
1 month ago on How I Learned To UnMultitask
This post is fabulous.
1 month, 1 week ago on Save Time with These 4 Productivity Tricks
Ryan! Thanks so much for contributing this week. Your post is spot on. "Problem solving in business can feel good, but process solving is better. " -- love this advice. What's a good book you'd recommend for those struggling with process solving?
1 month, 1 week ago on Problem Solving in Business: Don’t Play Whack-a-Mole
Great post, Barry! Too often we see clients jump into tactic mode without really understanding their brand voice or even having a strategy! I think often it's the excitement of "let's just get started!" or a sense of urgency to not "waste time" BUT the fact is if you don't take the time on the front end, it will cost you more time and money later.
1 month, 3 weeks ago on Why Building a Brand Strategy Comes Before Every Other Marketing Activity
This is an excellent post, Alison! I love the practical, real-world tips here. Curious, how do you approach when a client is misquoted regardless of media training? That's always a tough one! Thanks so much for being a guest on our blog today!
2 months, 1 week ago on How to Nail Your Media Interview (Tips for Success)
It was the puppy that hooked me. ;-) great post!!
2 months, 2 weeks ago on Job Hunting? Don’t Forget Social Media!
@jesslaw I love this post! This has been my philosophy since starting our agency. I've seen the success it brings first hand. Great advice! So awesome to have you on our blog. Thank you!
2 months, 3 weeks ago on Treat Yourself Like A Client To Build Your Personal Brand In 2015
@jesslaw I've been having so much fun following along with your #GetGutsy initiative! The more I get to know you, the more impressed I am. Thanks, Jess!
4 months, 2 weeks ago on #NiceToTweetYou: 7 PR, Social and Content Influencers to Follow
@jessostroff Your Twitter game is great! I can't wait to see you in NYC next week! Maybe dinner / drinks on the 10th or 11th? @KatSKrieger and I will be getting together too :)
Excellent post. I love your honesty and I appreciate this shift in focus. I can relate on some levels too. And look! You already have several comments :) So, write on sister and the rest will come.
Also, you're getting a big hug tonight!
5 months, 1 week ago on My Bad Blogger Confession (and Reboot)
Your first line is cracking me up right now.
5 months, 2 weeks ago on Toolkit Tuesday: 10 YouTube Video Optimization Tips
@Mary Rose Maguire Yes, sometimes with clients it's better to just hop on the phone. When you have to keep your team in the loop that makes things a little more challenging because you then have to inform / update your team and document in somewhere.
5 months, 3 weeks ago on Leading Millennials: Do We Cater Too Much? A Millennial CEO Perspective.
@aimeelwest @Mary Rose Maguire I love that your mom texts! My grandma just started texting and it's fun and really funny. I agree with you both -- there will be variances within the generations for sure. Thanks ladies!
@aimeelwest @Joshua Wilner/A Writer Writes Do you think you're a better prepared generation or just have more life experience?
@Joshua Wilner/A Writer Writes Hi Josh! The point on pragmatism was straight from NPR but I do agree that it's at least the case for me and my peers. To your point, there are definitely generalities we can observe within each generation but Gen X and Gen Y in particular seem to have a lot of similarities. I think personality can come into play quite a bit as well.
I also think that with the desire for immediate gratification in media and the accessibility of resources can detract from relationships between the generations. For example, I could ask someone how they started their business or I could just Google it.
@Mary Rose Maguire Completely agree about asking for a communication preference. Do you find that your clients typically prefer one communication method over another?
Naturally an INTROVERT. I do not believe that for a minute. Happy Friday Ces and thank you Gini for introducing us last year ... Ces is one in a million.
6 months ago on The Spin Sucks Inquisition: Ces Guerra
@aimeelwest YOU are fabulous. Thanks for stopping by and always taking the time to comment Aimee -- you rock.
6 months, 3 weeks ago on #NiceToTweetYou: 7 PR Influencers to Follow this Month (September 2014)
Happy birthday, Gini. A feat for the history books. Truly amazing work.
7 months, 1 week ago on Happy Birthday, Spin Sucks!
@jsturgeon Thanks for stopping by and for the comment. Would you mind emailing me more information? kate (at) thinkbelle.com
9 months ago on How to Create a Blog Editorial Calendar that Actually Works
Excellent post! Thank you for taking the time to be so specific. We work hard to report metrics that matter but there is always room for improvement and this post helps! Encore! You made me break out my highlighter again :-)
9 months, 2 weeks ago on PR Metrics: What to Measure in the PESO Model
I love all the touch-up settings! I'll definitely use this for future video intro slides. Thanks, Heather!
9 months, 2 weeks ago on Toolkit Tuesday: Free Image Editing with PicMonkey
Another great roundup, Megan! Thank you. P.S. I love that sparkler image!
9 months, 2 weeks ago on #THRIVEable Friday: Simplification, No-Stress Vacations and Hashtag Research
@kharriman So glad you found this encouraging! It's easy to get caught up and discouraged by things, people and thinking that is absolutely backwards. I know I do it! Just good to refocus on the truth sometimes.
9 months, 2 weeks ago on The Secret to Success: Know Who You Are.
@nmillerbooks Thanks for stopping by Nicole! We're in love with Buffer and only wish we had started using it sooner!
9 months, 3 weeks ago on Toolkit Tuesday: How to Use Buffer to Schedule Your Tweets
Thanks for stopping by Howie! Now I'm curious too ... Taylor what's your baking speciality?
It's unfortunate that we didn't receive a livefyre alert about this comment. Thanks for helping us detect the problem, Howie!
Taylor, let's send this man a dessert! ;-)
9 months, 4 weeks ago on Meet My New Right Hand: Taylor Redick (@aylor_tay)
@aimeelwest Listening doesn't come naturally to me. I have to work at it a lot ...
10 months ago on How to *Successfully* Work for an Entrepreneur: 10 Guidelines
@jessostroff You should totally start a business with that theme! ;-)
Integrated PR to the core. So much of what we do as PR professionals involves thinking creatively on behalf of our clients to create news-worthy opportunities. Smart post!
10 months ago on Breaking the Peak-and-Valley PR Cycle: 3 Ways to Secure Media Coverage (Without Any News to Pitch)
@JoeCardillo @KateFinley At first I thought you were just speechless ;-) Thanks, Joe.
11 months, 1 week ago on Women in PR: We need each other; let’s start acting like it.
@JoeCardillo Thanks, Joe! I agree and the really hard part is that sometimes people aren't blatantly awful to each other. Instead, they'll do things in ways where the awfulness is only realized by the person they're trying to hurt. That's the worst because it can leave you feeling like you're beginning to imagine things while everyone else is fine with said person. I've been a part of discussions on SpinSucks where you have fearlessly shared your opinion on touchy subjects like gender inequality in business and the glass ceiling and you do a great job sharing your opinion in a thoughtful way.
@ympistorio Thanks again for passing this my way. Curious -- do you have to pass what you create in canva on to your graphics team for approval? Or are you the one who approves them? Do you have multiple people contributing to the graphic design process and if so how do you ensure that it's brand consistent? Very curious!
11 months, 1 week ago on Toolkit Tuesday: Create Amazing Graphics with the Canva App
Great round-up, Megan! Congratulations again on *officially* being done with school :-)
11 months, 2 weeks ago on #THRIVEable Friday: Courage, Creating Culture and the Skimm
@RJRichards That's OK. We'll just stay in touch online :-)
11 months, 3 weeks ago on Women in PR: We need each other; let’s start acting like it.
@RJRichards Robin are you based in Columbus? If so, let's get coffee!
@lauraclick Let's set a date before the month is out. I'm adding it to my list!
Great post, Heather! You are so good at creating these in-depth articles. Triberr has been a huge time saver for me and it has served as a great way to network with other bloggers. I like that they refer to themselves as an "amplification" tool because Triberr does just that. Two thumbs up!
11 months, 3 weeks ago on Toolkit Tuesday: How to Use Triberr to Increase Traffic to Your Blog
@RJRichards @aimeelwest@KateFinleyThat sounds like a great app! We will definitely check it out ... Thanks, Robin :)
11 months, 4 weeks ago on Join us for a LIVE Q&A with the Belle Team + VIDEO #THRIVEable Friday
@JoeCardillo @KateFinley@heatherallen109@mhoying@VictoriaMaloneyHi Joe! Feel free to leave a question if you have one. We're wrapping up but happy to answer. Thanks for stopping by and YOU rock.
@aimeelwest @KateFinley@heatherallen109@mhoying@VictoriaMaloneyThank YOU, Amy. You kicked it off and kept the ball rolling. You are amazing. xoxoxo
Thank you everyone for joining us today and for asking great questions! We've also had a lot of laughs ... Really, you all are amazing!! I'll keep answering questions as I see them but this is the official end to our #BelleBirthdayBash.
Thank you @heatherallen109 @mhoying@VictoriaMaloneyfor all your FABULOUS work this week.
Happy Friday !!!
@heatherallen109 Yay, Amy!!
@heatherallen109 @aimeelwestI take my inspiration from Tangled.
@heatherallen109 @aimeelwestStep two: I brush my hair 1,000 times before bed.
@heatherallen109 @aimeelwest I'm blushing. Step one: let it get really greasy ... wait.
@aimeelwest @RJRichardsYes! The first step is to figure out who you are targeted. Then find out where they hang out, what they're reading, watching, listening to -- and go there.
@RJRichards We've had clients come through word of mouth now too, which is exciting.