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@Jen Palumbo When we started our unlimited PTO, people went from taking three weeks every year to nothing at all. I think it was for the very reason you describe here. No one wanted to seem like they were playing when everyone else was working their butts off. I had to force several vacations last year.

14 hours, 4 minutes ago on The Horrible Case of Unwritten Rules

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@Howie Goldfarb There is a difference between process and those rules that everyone is supposed to know, but no one actually says them out loud. They don't live in a manual anywhere. They're like the telephone game. Every time you hear them, there is a different version.

14 hours, 5 minutes ago on The Horrible Case of Unwritten Rules

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@biggreenpen Talk to me more about unspoken power.

14 hours, 6 minutes ago on The Horrible Case of Unwritten Rules

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@DrgnflyMktSci You really are working only 40 hours a week!?!? I AM SO JEALOUS!

14 hours, 6 minutes ago on The Horrible Case of Unwritten Rules

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@AbbieF Set the expectations upfront!

14 hours, 7 minutes ago on The Horrible Case of Unwritten Rules

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@EdenSpodek Ug. No. I tried to find something that we could customize, but we ended up just creating from scratch. If you want, I can send you the outline of what we use.

19 hours, 9 minutes ago on The Horrible Case of Unwritten Rules

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@Corina Manea @biggreenpen LOL! I love you guys.

19 hours, 9 minutes ago on The Horrible Case of Unwritten Rules

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@Corina Manea It's true. Expectations have to be VERY clear. 

19 hours, 10 minutes ago on The Horrible Case of Unwritten Rules

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@EdenSpodek @Danny Brown @RobBiesenbach They almost always do, Eden.

19 hours, 11 minutes ago on The Horrible Case of Unwritten Rules

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@Corina Manea @KristenDaukas You mean you can't actually take the entire year off?

19 hours, 38 minutes ago on The Horrible Case of Unwritten Rules

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@Danny Brown @RobBiesenbach Nah...our only rule is the camera must always be shoulders and above.

19 hours, 38 minutes ago on The Horrible Case of Unwritten Rules

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@RobBiesenbach @Danny Brown I'm telling you...flip-flops drove me nuts. I'd be in a meeting or on a conference call and hear flop, flop, flop past my office all day long. But does it matter in getting work done? Not so much.

19 hours, 46 minutes ago on The Horrible Case of Unwritten Rules

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@Danny Brown Yeah, that's why we have an employee manual. For the important stuff. And the stuff that used to drive me crazy (flip-flops!) no longer bother me because #virtual!

19 hours, 47 minutes ago on The Horrible Case of Unwritten Rules

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@Danny Brown The problem with that, of course, is once you write something down, something else comes up. So you have to have TONS of written rules and they have to be fluid. They're the expectations of working together. Everyone should have them.

19 hours, 55 minutes ago on The Horrible Case of Unwritten Rules

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@chriscaval Love it! That's exactly the right work. It's not easy and it will change, but it's a great start.

19 hours, 55 minutes ago on The Horrible Case of Unwritten Rules

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@MichaelTLawhorn @KristenDaukas We have unlimited PTO and had to be VERY clear about what it means. That is all written down in our policy manual. But it wasn't until a year ago and we experienced the same thing the Rooster is. 

19 hours, 56 minutes ago on The Horrible Case of Unwritten Rules

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Hessie, it's true in personal relationships, in sales, and in just being human. I just got back from Social Media Marketing World where I didn't do the typical thing I do at conferences: Go to the parties, see my friends, have private dinners with the speakers. This time I scheduled one-on-one meetings and had human interaction. Because of this, the conference was by far the most successful I've ever attended. Even when we're at something like that with thousands of people, we're still not present or participating in the moment. Everyone is on their phones at conferences, at meetings, and even out to dinner with family and friends. I LOVE technology, but it cannot replace our human interaction. We must not allow it.

19 hours, 58 minutes ago on Are We Too Connected that We’ve Lost Our Human Connections?

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@chriscaval Are your values written down, too? That's another mistake I see leaders make: They expect everyone to live the values, but no one knows what they are.

20 hours, 14 minutes ago on The Horrible Case of Unwritten Rules

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@jasonkeath They're all virtual. Which, I think, makes it doubly important to have written rules.

20 hours, 15 minutes ago on The Horrible Case of Unwritten Rules

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@Howie Goldfarb Ha! Quite the opposite...He doesn't swear. Doesn't drink very much. Is rather shy. And very, very smart.

20 hours, 16 minutes ago on Crisis Communications: Have a Plan for Success

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@CaptainKinship It really is a shame. Typically executives don't see the value until they've been hit with a crisis and have gone through something unimaginable. Then they always plan for the next time. 

20 hours, 17 minutes ago on Crisis Communications: Have a Plan for Success

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@bdorman264 Yeah, as you well know...insurance.

1 day, 11 hours ago on Crisis Communications: Have a Plan for Success

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@LauraPetrolino There is nothing worse than having mixed messages coming from an organization because no one has told employees what is up.

1 day, 14 hours ago on Crisis Communications: Have a Plan for Success

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@patmrhoads I am happy to help! 

1 day, 14 hours ago on Crisis Communications: Have a Plan for Success

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@annelizhannan Oh yeah...legislation is an entirely different beast and one I have no experience in. I'm speaking only from a business perspective.

1 day, 17 hours ago on Crisis Communications: Have a Plan for Success

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@KristenDaukas I was on a panel a few weeks ago with a guy whose business was devastated by Katrina. Not only were they not ready, they had to think about things such as where their employees who were stuck in the plant would sleep. To your point, that kind of stuff cripples your business, even with a plan. It's devastating without.

1 day, 20 hours ago on Crisis Communications: Have a Plan for Success

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@biggreenpen He's kind of a pain in the butt!

1 day, 21 hours ago on Crisis Communications: Have a Plan for Success

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@Digital_DRK Not as nice as your accent.

2 days, 17 hours ago on Gin and Topics: There is a New Comedian Among Us

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@KensViews I have TSA pre-check and the airport is less than 10 minutes away. I was fine!

2 days, 17 hours ago on Gin and Topics: There is a New Comedian Among Us

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@biggreenpen @KateNolan I like it! I'm wearing a dark purply pink.

6 days, 14 hours ago on Social Media Marketing World: Hang Out Live or Virtually

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@KateNolan It doesn't... we're just trying to have a little fun. Although there may be rogue social media comments if there is too much tequila.

6 days, 16 hours ago on Social Media Marketing World: Hang Out Live or Virtually

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@rosemaryoneill I'm so bummed you won't be there this year. I'll have to get our photo out and pine silently.

6 days, 18 hours ago on Social Media Marketing World: Hang Out Live or Virtually

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@LauraPetrolino I miss you, too! But I'm making up for you leaving me last week.

6 days, 18 hours ago on Social Media Marketing World: Hang Out Live or Virtually

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@lauraclick YAY!!!!!!!! I didn't know you're going to be there. Yay! And congrats on the podcast!

6 days, 18 hours ago on Social Media Marketing World: Hang Out Live or Virtually

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Argh! The mobile marketing stuff is making me crazy. What with the penalty coming from Google and not having an expertise in it. Hellllllp me!

1 week ago on Tools for Mobile Marketing Strategy Success

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@Corina Manea And you know what's funny about that? It's not a big deal. Mistakes like that are made every, single day. Why the heck would anyone jump on pointing it out and trying to make you feel badly? ARGH!

1 week ago on The Social Media Mob Needs to Go

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@Karen_C_Wilson And...there are lots of people (myself included) who have thin skin. I take criticism really well, if it's constructive. But I don't take attacks well. I obsess even when I know I shouldn't. So if something like this were to happen to me, my first instinct would be to retreat.

1 week ago on The Social Media Mob Needs to Go

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@Danny Brown I can't imagine anyone wants that, no. But I do wonder why so many are so reticent to say anything. You're making my brain hurt today!

1 week ago on The Social Media Mob Needs to Go

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@Digital_DRK It's a HUGE problem in high schools, as you well know. There surely is something we can do about it.

1 week ago on The Social Media Mob Needs to Go

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@ElissaFreeman You know, I started to engage with one of them because I actually thought he/she had a good point and I wanted to discuss it. But then I decided if they weren't going to post as themselves, it wasn't worth it.

1 week ago on The Social Media Mob Needs to Go

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@Danny Brown I'm trying to see your side of it and put myself in a position of not wanting people to know who I am, but still passionately standing up for what I believe. I don't know...I guess I just don't think online is the place for it. I have to think on it some. There is a position I have on the legal system in the U.S. and I've thought a lot about where I start that conversation. I am a bit fearful of what it could mean if I speak out against some of it, but I also don't think I'd do it anonymously because I think that loses its credibility. I don't know... I want to keep discussing this with you.

1 week ago on The Social Media Mob Needs to Go

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@MartinaPQuinn Oh you did?! I downloaded it, but haven't read it yet. Nice to have your stamp of approval. 

1 week ago on The Social Media Mob Needs to Go

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@Danny Brown But to what end? If Person A is doing it for whistleblowing purposes, social media and blogging aren't the right avenues for that. If Person A is doing it to blow off steam and vent, what's the purpose? I feel like the risk is much, much greater than the reward.

1 week ago on The Social Media Mob Needs to Go

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@Danny Brown @bobledrew BUT...why would you want those things in writing? If I worked for a government agency and wanted to share a strong argument, I most certainly wouldn't put anything in writing that could cause me to get fired if found out. If I were on the flip side of harassment and there could be a lawsuit forthcoming, why would I put anything in writing that could be used in the lawsuit later...against me? Sure, I'd want to talk to someone, but it'd be all offline. 


My view on anonymity is if you have to be anonymous, you probably shouldn't be posting about it at all. 

1 week ago on The Social Media Mob Needs to Go

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