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As you know, I've had a situation similar to yours that was made very public. It stinks to have to take the blame for something you knew nothing about, but you're right in that's what makes a great leader. I also find I get very Mother Hen'ish when a client says something negative about someone on my team. I have to remember to sit back, listen, and assess because sometimes they DO know something we don't know.

9 hours, 16 minutes ago on Don’t Maintain Your Reputation, Build It

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@PeterJ42 I agree with you. This is actually something I debate quite often with other bloggers. Some think their job is to start the conversation and not join it after their point has been said. There also is a trend toward shutting off the comments on blogs, which I completely disagree with. If there isn't the opportunity to have that conversation, the trust becomes eroded.

13 hours, 32 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@LauraPetrolino It's almost as if you speak from experience. :-)

13 hours, 36 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@Eleanor Pierce  I just did an interview and said, "Sure, I can change my own oil, but I don't do it."

13 hours, 59 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@Howie Goldfarb  She also highlights the executives who the journalists will call back no matter what. Who isn't going to return the calls of Elon Musk or Warren Buffett?

14 hours ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@JRHalloran  We have a client that has nearly 600 employees. They do no communication to them (drives me crazy) and then wonder why they can't move processes or new initiatives forward. We keep saying we can help them with that and they keep saying it's the HR function. GRRRRR!

14 hours, 1 minute ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@PeterJ42  Not only do you create your own trust, but you've also become a cynic because no one is there filtering it. How often do you go to read reviews and don't believe them if they're all good? We are cynical.

14 hours, 4 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@RobBiesenbach I don't feel like we give our clients the attention they deserve because of time and crunched budgets. It's the nature of the beast.

14 hours, 5 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@Eleanor Pierce @ClayMorgan  I almost used a photo of the Spin Doctors for this, but then didn't know if everyone would get it.

14 hours, 6 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@MosherMullen  There are many business leaders who think they have the latest and greatest news when, in fact, it stinks. You're right that we are in this every day so we know what works and what doesn't work. And yes about media training! It's about being prepared. Practicing what you'll say. How to answer the hard questions. Even what to say when you're asked, "Do you have anything else you'd like to add?" (which you are almost inevitably asked). 

14 hours, 7 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@PeterJ42  I was just thinking about this very thing...how companies are built for investors and not for customers. Perhaps that's the issue?

14 hours, 9 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@rosemaryoneill  It's a great cartoon! Thanks for letting me borrow it.

14 hours, 52 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@annelizhannan  Stuck in the middle with you. Isn't that a song?

14 hours, 53 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@ElissaFreeman  The clients who get it ARE fabulous to work with. Those who don't? Grrrr.

15 hours, 12 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@RobBiesenbach  It gets tiresome fighting this fight. In every book signing I attended last week, someone in the audience asked if we're fighting a tsunami. I guess, until the PR industry does better PR, we'll always be seen as media relations flacks.

17 hours, 47 minutes ago on PR Flacks and Spin Doctors: The Industry is Somewhere in the Middle

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@Sean McGinnis I still don't like the idea because I think that's mean. And it would be really hurtful to have people rate you, based on meeting you for 30 seconds at an event.

1 day, 11 hours ago on Online Integrity: Are You Who You Say You Are?

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@hessiejones A few years ago, I met Matthew McConaughey, who I thought was soooo dreamy. He was so high, he was dancing on the dance floor, alone, with his shirt pulled up over his head. I've never been the same.

1 day, 11 hours ago on Online Integrity: Are You Who You Say You Are?

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@AmyMccTobin OMG. He has the WORST breath and sometimes his gas is enough to kill every living thing in the entire household.

1 day, 11 hours ago on Online Integrity: Are You Who You Say You Are?

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@corinamanea We missed you!

1 day, 11 hours ago on Recycle Existing Content with These Four Tips

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@JRHalloran  I like them in the sidebar of nearly every page. People want that social proof...they just won't go find it.

1 day, 11 hours ago on Recycle Existing Content with These Four Tips

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@Joshua Wilner/A Writer Writes  I don't think they all are. We do half and half here: Half are from our laptops and the other half are produced by @t60productions

1 day, 11 hours ago on Recycle Existing Content with These Four Tips

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I always say it's super disappointing when you meet someone in real life and they aren't the same as what they present online. That said, it doesn't happen very often (thankfully). Here's the thing about your story...and it's two-fold. The first part is people like this always get found out. Always. It may take years, but it will happen. The second part is about the pedestals we put people on. We're all just human beings and yet we tend to put people up there where we think they're perfect. And they're not. This is why I never want to meet Robert Downey, Jr. I don't want my illusion of him to be ruined. 

1 day, 12 hours ago on Online Integrity: Are You Who You Say You Are?

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@Eleanor Pierce  You're soooo right! I tell people all the time that, by the time 2012 ended, I was so tired of the Marketing in the Round presentation, I never wanted to give it again. But, every time I give it, people get something out of it. 

1 day, 13 hours ago on Recycle Existing Content with These Four Tips

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@belllindsay  It makes me laugh, too!

1 day, 14 hours ago on Recycle Existing Content with These Four Tips

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@Karen_C_Wilson Now you're making me feel like I should dig out some posts from 2011 and give them new life.

1 day, 16 hours ago on Recycle Existing Content with These Four Tips

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@AlinaKelly I certainly wouldn't change my own oil.

1 day, 16 hours ago on Recycle Existing Content with These Four Tips

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@ClayMorgan  To tell stories in different mediums is smart, too. Like you and I discuss, telling it in print, audio, video, and through visuals...

1 day, 18 hours ago on Recycle Existing Content with These Four Tips

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@bdorman264  Everyone communicates...what makes the profession so special?

1 day, 18 hours ago on Recycle Existing Content with These Four Tips

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@Eleanor Pierce  And I could walk one twelfth of a mile.

1 day, 18 hours ago on Gin and Topics: Self-Deprecating Workout and Twins Sing “Let it Go”

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@belllindsay  I'm sorry. Are you insulting me? Do I need to fire you?

1 day, 18 hours ago on Gin and Topics: Self-Deprecating Workout and Twins Sing “Let it Go”

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@MoxiFruvous  I'm glad saner heads prevailed. I was watching that, completely astounded!

1 day, 18 hours ago on Gin and Topics: Self-Deprecating Workout and Twins Sing “Let it Go”

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@biggreenpen  I'm a slithering snake. I'm a snake. 

4 days, 12 hours ago on Gin and Topics: Self-Deprecating Workout and Twins Sing “Let it Go”

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@Joshua Wilner/A Writer Writes  Oh come on! I apologized before you hit play!

4 days, 12 hours ago on Gin and Topics: Self-Deprecating Workout and Twins Sing “Let it Go”

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@CommProSuzi  People say that to me all the time! I just don't like it. 

4 days, 13 hours ago on Gin and Topics: Self-Deprecating Workout and Twins Sing “Let it Go”

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The funny thing about the marathon analogy is I used a Century analogy early on and NO ONE knew what I was talking about. It was both sad and frightening. So I use marathon because, even if people aren't runners, they understand it. My editor also said, "Reading this makes me want to get off the couch and go for a run!" YES!


You're right...it is a tricky balance. We have a client who started getting ancy six weeks into our relationship because he wasn't in Forbes and the Wall Street Journal yet. I'm fairly certain there is a group of business owners who think it's all magic and we just wave a wand and voila! you're in the Journal.


Part of what we do is education. The other part is driving real results. It's a tricky balance.

4 days, 14 hours ago on Going slower faster

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@DwayneAlicie Oh she's a sociopath. 

4 days, 14 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@susancellura I guess I'm not old enough yet.

4 days, 14 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@KateNolan @belllindsay Oh you're funny.

4 days, 14 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@Karen_C_Wilson @KateNolan  It'd certainly be a little nuts!

4 days, 15 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@Eleanor Pierce YOU haven't read Lean In yet?!

4 days, 16 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@KateNolan  Except she won't be invited!

4 days, 16 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@KensViews @belllindsay  She gets fired daily. 

4 days, 16 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@bdorman264 @belllindsay  Dude. You ever heard of a private message to point out one's mistakes? I'm going to go cry in a corner now! Wahhhhhhh!

4 days, 18 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@belllindsay  Oh boy.


4 days, 18 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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@bobledrew  She is mad at me for using this photo. I LOVE IT!

4 days, 18 hours ago on The Spin Sucks Inquisition: Lindsay Bell

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