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@arpowers @KenJackson That's the thing. I did Jun 25th - 28th speaking with Danny Holt, from your end, and the result was pointing to this article. Wasn't much of a help obviously. :/
2 years, 4 months ago on The Power of a Word
Whether is an unsustainable model or not it was advertised that way and was the expectation. There are many other products on the market that I have entered into subscriptions with that offer that and stand behind it.
The phrasing "you don’t have to have an MBA to realize that providing lifetime service for a one time purchase is an unsustainable business model" is a way to make people feel bad for having a certain level of expectation.
If it turned out to be bad for your business model going forward, past customers should have been grandfathered in or given a HUGE discount on new pricing models.
I'm extremely disatisfied with this answer and with every email update I get with new features, etc I refuse to care.
It's false advertising...period!