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Doctors are the worst. I can't tell you how much time I've wasted waiting or not getting the proper treatment due to miscommunication. If I were you I would set up a team solely focused on retaining them as clients. That is, if they care. But it does make you think about business as usual. As business owners constantly evaluating the customer experience should be our primary focus not an after thought. BTW - love the graphics Jeannie! 

1 year, 3 months ago on When Business As Usual Is Broken, Customer Experience Suffers


Thanks Gini. This is the best article I've read all week. Great advice on exercising and reading. Good for your body and mind. In this world of "I don't have enough time" reading, especially reading to learn is something we could all benefit from. 

1 year, 7 months ago on Create In-Depth Articles to Increase Your Google Authority


I think you're wrong in your premise Erika. I think you will get MORE women readers with this article and your view point. Kudos to you for having the courage to publish your thoughts. It's up to every individual man or woman to determine their own personal and professional success. If we all spent more time pursuing our dreams and goals and less worrying about what other people thought about us we'd all be in a lot better place.  Love your writing Erika. 

2 years ago on Get Out: Why I’m Exhausted With Sandberg’s “Lean In”


Thanks for the opportunity to win the tickets Barbara sounds like a great event. I know a few of the speakers and there will definitely be a lot of lively conversations!

4 years, 8 months ago on Integrated Marketing Summit Chicago Ticket Giveaway