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Appreciate reporting like this as startups should not always be about who raised more funding and from which more well-known firms. As a founder of 3 companies, I would be the first one to admit that if I could do what Sridhar has done, in scaling his business to profitability, I would absolutely do that. It's great to learn about how others are able to achieve such a great milestone. Congrats to the Zoho team - looking forward to following their continually successful journey.

2 weeks, 2 days ago on Anti-burn: How bootstrapped Zoho survived two tech bubbles and became a massive success

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@moodblender Hi there, I appreciate your kind words very much. It's very humbling to hear that you can also relate to my personal story and experiences. Thanks for taking the time to share your feedback. I'm very grateful for it!

1 month ago on Conversation @ http://www.entrepreneur.com/article/236318

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@Blake Bartlett Thanks very much Blake.

2 months, 1 week ago on Conversation @ http://www.entrepreneur.com/article/236318

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@Well1 Thank you so much for your feedback. I really appreciate it! Keep on hustling and best of luck to you too!

2 months, 2 weeks ago on Conversation @ http://www.entrepreneur.com/article/236318

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@curiousmindsinc Thanks for reading and your feedback. Our goal is to better the customer journey so the communication and experience individual customer receives is more relevant and timely. I absolutely understand your concern though, I think that comes with technology enablement, such as Google / Wave knows where you should go to avoid traffic, the ads we see are things we've browsed on previously. Appreciate your thoughts. 

2 months, 3 weeks ago on Aiming to end customer churn, Retention Science grabs $7M in fresh funding and lines up major retailer accounts

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Congrats @eva_ho - you've been one of the most helpful mentors and super excited for you, Seth, Chad and Leo!

4 months ago on New Seed stage VC Susa Ventures takes on an underrepresented sector that could well be the future

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@Elodie DESTRUEL Thanks Elodie for your feedback and comment. Really appreciate it! Hope it's a worthwhile read for ya.

4 months, 1 week ago on Conversation @ http://www.entrepreneur.com/article/234871

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@Ahmed Eid thanks, appreciate you reading it Ahmed.

4 months, 3 weeks ago on Conversation @ http://www.entrepreneur.com/article/233275

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@George Skuros  Thanks George. Really appreciate it.

7 months, 1 week ago on Conversation @ http://www.entrepreneur.com/article/232238

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Did not know about this background story. Good learning.

9 months ago on Box is the unicorn that Mark Cuban let get away

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Thoughtful analysis. Agreed. While there are many apps have tried tackling the same / similar issues - we can't really predict whether or not Jelly will succeed. In the meantime, I'll give it a try and see if any of my non-tech friends start catching up - that's the true test!

9 months, 3 weeks ago on Just add photos: Why Jelly could actually work

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WOW. this might be more fun than in real life - cuz it aint that fun being a startup ceo :)

11 months, 3 weeks ago on Too lazy to start a real startup? Play “Hipster CEO” instead

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Congrats Nick and team! Looking forward to speaking together on the same panel next Thur and growing our space together in both b2b and b2c worlds!

11 months, 4 weeks ago on Gainsight raises $20M to prove that new sales are great, but keeping current customers happy is better

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The new video is HILARIOUS. good job guys

1 year ago on 500 Startups: New batch, new map, new song

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Great in-depth coverage. Freshplum is def doing something interesting here.

1 year ago on Freshplum pulls back its online promotions management kimono, reveals meaningful performance lift

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Did you say whiskey? awesome & congrats! 

1 year ago on Finally: Announcing Southland, PandoDaily’s new three-day tech conference

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Well-researched, thoughtful and practical coverage - I esp love the balance between art & science - something that many of us can relate to when trying to build a technology that's so stats / data drive (try to leave 'big data' out of that one). Thx Sarah!

1 year ago on Somehow Quora actually made quality scale. But can it still make us smarter on a smaller screen?

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This is a great writeup. Reading it again several months later, I still uncovered new learning. Good work Sarah

1 year, 1 month ago on Nice pants: Bonobos raises $30m off of strong growth and Nordstrom deal

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Great post and comparison to Geoffery Moore's book.

1 year, 1 month ago on The four stages of life every successful startup must go through

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Very interesting story about Hot or Not - I also shared my version of 'pivots' recently - hope this might be useful learning for some readers out there as well: http://venturebeat.com/2013/08/15/the-art-of-the-pivot-how-to-cut-your-losses-and-move-on/#comment-1004713186

1 year, 2 months ago on A serial pivot to success story

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very accurate and great read.

1 year, 2 months ago on Why startup culture is such a fragile and precious thing

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Very thoughtfully stated and agreed.

1 year, 2 months ago on Let’s kill the demo day and replace it with a one-year reunion

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Congrats to Chad and team!

1 year, 3 months ago on Panjo gets $1.6M to tap into the buying power of enthusiast communities

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Awesome development from one of the most technical companies in our community. Congrats Gil, Eva & team!

1 year, 3 months ago on Factual turns location into insight with two new audience analytics and geotargeting products

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This is a great write-up Veeral and your points on the vertical play is absolutely spot on. I'd like to add that another technology company that is dedicated to retailers AND local to J. Hilburn is Retention Science http://www.retentionscience.com - we recently met with your wonderful marketing team and is excited to see your growth in the near future! We believe that once you build your brand, being able to intelligently re-engage and manage your existing customers is crucial - esp. at a time that customer acquisition can be so costly.

Here's more info on a previous coverage by PandoDaily: http://pandodaily.com/2013/02/05/meet-retention-score-the-new-metric-that-predicts-your-customer-churn/

1 year, 3 months ago on Want to give customers what they really want? Go vertical

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This is a great initiative and Retention Science is excited to be a part of it!

1 year, 4 months ago on TechLA: A startup internship program aimed at the exodus of LA’s engineering graduates

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@wooyi Mad respect to you!

1 year, 4 months ago on What if things don’t work out for you?

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@jmpreston I love the wife idea. You must be an idea man :-D

1 year, 4 months ago on What if things don’t work out for you?

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This is a really thoughtful post that reinforces all of us to assess our personal circumstances to see if we can really drop everything to build a company. Certainly, as we get older, between 30-35, many more responsibilities come to picture that makes it difficult to commit to the hardship of entrepreneurship. I recently saw a tweet from an entrepreneur that I really respect, says, "startup, health, family - you can only pick 2 out of 3" - while it might or might not be true depending on the person, the reality is that most building a company takes a long time (unless you are the 0.00001% that gets very lucky) and a lot of hard work, so it's critical for all of us to realistically assess if we can do this, AND ... what if it doesn't work out? What the heck am I going to do? (My answer is: I'm going to come up another idea, and try again) ;) 

Thanks Francisco for another thoughts-provocative share

1 year, 4 months ago on What if things don’t work out for you?

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Having just visited their LA office today and met one of the co-founders, Susan, I'm excited about learning their growth with the HGTV strategic investment

1 year, 4 months ago on Looks like that Scripps deal is already paying off for One Kings Lane

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LONG LA. There are some really great "tech" companies being developed out of LA, it's exciting to watch what's next for the more mature companies (IPOs or some sort of exits) as LA needs a couple of "hits" (according to Brian during his Pando Monthly interview), as well as the younger companies (getting through the Series A crunch or raising bigger rounds to enable accelerated growth). There are a lot of tech development happening here in LA for sure. Thx Pando for the deeper dive during Cornerstone's sponsored month!

1 year, 4 months ago on Debunking the myth that LA doesn’t build hardcore technology

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Awesome, go LA, also saw "Le Fashion Truck" last Saturday at the Santa Monica festival at Clover Park, it even has a dressing room. Neat stuff. Go entrepreneurs. My only question is how does Trua scale fast (if they're selling 8-10 pairs on a best day), but this is great to see!

1 year, 4 months ago on In LA entrepreneurship is everywhere, including on the street

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Haha ... that is certainly clever and strategic on MeUndies. They have crazy retargeted ads as well! I look forward to their next (the third) video promo as well.

1 year, 4 months ago on For MeUndies, advertising alongside porn is just smart business

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Pretty crazy / dramatic movement ... good lesson learned indeed.

1 year, 4 months ago on How not to scale: Zynga edition

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wow ... thats tough to gather all of this content and make it into one. good job pando!

1 year, 5 months ago on Tumblr’s David Karp in his own words: a Pando meta media mashup

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Great story! and what is 411? ;)

1 year, 5 months ago on When everything rides on a single cold call

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looking forward to this sarah!

1 year, 5 months ago on Everything an outsider needs to know about LA

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Cant' wait to hear what Brian has to say - really looking forward to this one!

1 year, 6 months ago on Come see ShoeDazzle’s Brian Lee! PandoMonthly LA tickets on sale now

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Great cover & excited for @erikcaso and the Younity team - not all of us get to be a finalist at SXSW too!

1 year, 6 months ago on Younity makes its limitless personal cloud service social, unshackling the files stored on all your devices

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I really agree w/ this: "I suggest you earn your favors before you ask for them. I know so many people who have not been helpful or supportive of my efforts in any way, but they have no problem coming on strong when they want something from me." There're vendors who would like our businesses have been very kind in helping making intros, I'm more likely to take those meetings though I know they're trying to get me to buy their services. 


Outside of business context, I'm a nobody and really not that many people would want to meet with me, but if anybody does (like entrepreneurs who I've never met and wanted to meet one of my investors), if they're genuine enough and make an effort to look me up / hunt me down in ways that's not too intrusive, I always try to help others because others have done so for me. I think at the end of the day, it's all about have the courtesy to treat others the way you want to be treated.

Thx for sharing your perspectives!

1 year, 6 months ago on Do you really want coffee or is this some kind of trap?

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Couldn't agree with you more and there's great lessons to be learned by others.

I had made at least 5 attempts yesterday requesting a car service (outside of the most crowded downtown area) and there were no cars to be found. Tried again this morning to get a ride to the airport at 5am (which I assumed the demand for rides might be less - or maybe not cuz of crazy partyers), still no luck.

I've been a fan of Uber (the fact that they have data scientists to map out the most popular route in each city, etc. and release many great studies on their customer usage on a regular basis), but I was quite disappointed with their execution / poor logistics planning at such a huge event like SXSW. 

Instead, I was quite amused by Lyft promoters with the loud pink mustache (first saw one in front of the Samsung Galaxy showcase) and def left a good impression on me because of the humor / innovative marketing tactics. For the record, I didn't try out the service tho ;)

1 year, 7 months ago on SXSW ride services encounter the paradox of free

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Thanks for the re-cap! Last night was crazy indeed! 

I wonder if you could follow up later with some stats on measurable ROI for throwing events like this to get user adoption, raise awareness (which is often tougher to measure), etc? Also, I'm especially interested in the outcome for an Enterprise / software company (like SailThru), does it make sense to throw a party where the majority of the goers are not necessary your 'buyers / decision makers (maybe some agency buyers are in town for the party or the fly clients there)? But in general, these parties are EXPENSIVE. Does it make sense for startups?

I guess some investors are thinking of the same, while some are happy to attend and proudly say their portfolio companies had one of the best parties @ SXSW. It's amazing to see how much money is being invested in promotional parties. But hey, they are def fun & SXSWi would not be the same w/o these big sponsorships!

1 year, 7 months ago on What you missed on day three of SXSW

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super well written and true - great write-up. loyalty is so critical to the long-term success of a business. wowever, we've found that reward points are most effective for 'commodities", i.e. if you're debating which supermarkets to get your bananas, you might go to ralphs vs vons, because you get points there. vs. those trader joes lover, regardless points / rewards, they'll still go get their bananas for 10 cents each (i'm the later).

another way of thinking about building loyalty, is to be more efficiently and intelligently managing how you re-engage customers, from timing of engagement, to frequency, to the type of promotions / offers you provide that are individually-tailored to the customer, because each customer is different. most of the traditional commerce can't do this yet, but at retention science, we're able to help ecommerce leverage all of the different types of data they collect about the customers, and leveraging our statistical models to predict how to best re-engage customers at the individual level, we believe better and smarter engagement will ultimately contribute to more loyal customers too.

p.s. love all of your mentions, the founder of punchd was in the same fraternity with me in college, i'm also good friends with the founder of fivestars, and punchtab and retention science shares the same investor (mohr davidow) - great researched piece. thank you!!

1 year, 8 months ago on Startups are disrupting the loyalty industry

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Great cover (and analysis) Sarah, esp around the "discount" piece. This is why we built Retention Science, we believe e-Commerce should not train its customers to "expect" offers and lose out the opportunity to build a stronger brand in perceived value. Rather, we leverage data and statistical models to determine when is a more appropriate time / frequency to provide offers, and more importantly, WHO to give out offers to, in order to build a sustainable and profitable business in the long-term. Every customer is different, and deserves to be treated differently.

1 year, 8 months ago on Ecomom’s aggressive discounting culture should be a cautionary tale for all of ecommerce

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