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Glycine watches are junk and their customer service is non-existent or "Lack" of.  I purchased an Incursore manual watch.  Three days later the watch was 3 hours behind.  The 48hr power reserve clearly wasn't working even though the watch was wound daily.  I sent the watch in for repair.  The service centre said the warranty was void due to it being secondhand, opened and tampered with.  I then contacted Stephan Lack at Glycine and told him the situation that this watch was purchased at an authorized dealer.  He basically said go back and return it for a new one or get your money back and that there was nothing he would do about it.  I explained that the watch was purchased in Asia and I was now in North America.  Again, Stephan Lack did not care.  I sent the watch back to Asia per Mr. Lack's instructions.  The retailer would not exchange the watch nor give a refund.  I contacted Mr. Lack and he didn't seem to care.  The Asian distributor claimed that the watch was a factory defect and not second hand and that I had to contact the head office where Mr. Stephan Lack was in order to have this matter dealt with.  Again, Mr. Stephan Lack simply ignores my emails, or passes blame on me telling me that it's my fault and why should he be responsible for the watches that the company he is head of makes.  Mr. Stephan Lack's name is very fitting since he lacks professionalism, integrity, and the watches that Glycine make lack quality.  I'm very thankful that I didn't spend 4,000 or more to learn this lesson. Future buyers of Glycine beware and choose a more professional watch maker; Glycine "Lacks" in every way. If anyone would like to view copies of my discussions with Glycine, please leave a response and I will gladly forward all copies to you. 

 

2 years ago on Top Things To Look For In A Luxury Watch Part 2: Medium Range Luxury

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Glycine watches are junk and their customer service is non-existent or "Lack" of.  I purchased an Incursore manual watch.  Three days later the watch was 3 hours behind.  The 48hr power reserve clearly wasn't working even though the watch was wound daily.  I sent the watch in for repair.  The service centre said the warranty was void due to it being secondhand, opened and tampered with.  I then contacted Stephan Lack at Glycine and told him the situation that this watch was purchased at an authorized dealer.  He basically said go back and return it for a new one or get your money back and that there was nothing he would do about it.  I explained that the watch was purchased in Asia and I was now in North America.  Again, Stephan Lack did not care.  I sent the watch back to Asia per Mr. Lack's instructions.  The retailer would not exchange the watch nor give a refund.  I contacted Mr. Lack and he didn't seem to care.  The Asian distributor claimed that the watch was a factory defect and not second hand and that I had to contact the head office where Mr. Stephan Lack was in order to have this matter dealt with.  Again, Mr. Stephan Lack simply ignores my emails, or passes blame on me telling me that it's my fault and why should he be responsible for the watches that the company he is head of makes.  Mr. Stephan Lack's name is very fitting since he lacks professionalism, integrity, and the watches that Glycine make lack quality.  I'm very thankful that I didn't spend $4,000 or more to learn this lesson.Future buyers of Glycine beware and choose a more professional watch maker; Glycine "Lacks" in every way.If anyone would like to view copies of my discussions with Glycine, please leave a response and I will gladly forward all copies to you. 

2 years ago on Glycine Incursore II & III Watches

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