stephanie seymour
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Paypal is not a good company and shit service... I worked for Paypal and the system is really bad, the same people can create many accounts and employees don't verify...
From: Marcus, David Sent: Monday, July 16, 2012 5:43 PM Subject: A note about "Exactly How Screwed Is PayPal? (Hint: Very)" Importance: High
Team — this is it. The world out there now really believes we're "(very) screwed". A number of you shared this Pandodaily blog post over the weekend, and there's clearly a lot of chatter about it throughout the company. Well… let me tell you one thing. This post REALLY pisses me off. And it should piss you off big time too. But let's be clear, we shouldn't be pissed off at Sarah Lacy, Pandodaily, or even Elon Musk (watch the embedded video on the post). We should be outright mad at ourselves for letting our products, and our overall experience be so behind the curve, when we have SO MUCH POTENTIAL.
We're sitting on a gold diamond mine, and because our business is growing nicely, we feel good about ourselves. This is our greatest sin. Only relentless pursuit of delighting our customers, and becoming an essential part of their lives will enable us to be the proud stewards of one of the greatest companies of all time. We need to start thinking OUTSIDE-IN. Let's stop thinking about what would be good for us, and start thinking BIG about what we can do for our customers. We need to innovate relentlessly in everything we do. But not everywhere in chaos. Our new product org in the making, tied at the hip with our reorganized technology org, and infused with great design will enable us to build products we can be proud of again. We will become best-in-class in everything we do: product, platform and technology, marketing, sales, relationship management, talent acquisition, and naturally customer service. Only then will we be able to reclaim our reputation, and become a beacon of innovation that will matter in the lives of hundreds of millions of our customers. Nothing will ever be more rewarding than that.
I'm asking for your buy-in as we embark on this journey. We will only succeed in transforming our company, and building phenomenal products, if we all act as ONE. Regardless of teams/BU boundaries. The interest of the company should come before the interest of your own team. We are ONE. We will also only succeed if we cut through the overhead, and clutter created by a large company. Write less PowerPoints. Only few meetings truly require a deck! You can come to a meeting prepared, and have a conversation. Enough decks, and endless meetings presenting slides. Now is a time for action. For decisiveness, and for strength of conviction. Take risks. Strive for excellence in everything you do. When you see BS, call it out. The days of a consensual culture are gone. We don't have time for that anymore. Don't accept mediocrity, even for yourselves. And when in doubt, always put our CUSTOMERS in perspective, and ask yourself the question every day "am I doing my absolute best to delight our customers?", keep trying until the answer is YES most days, and this alone will transform our company.
Now let's GSD, and show all of these skeptics what we're made of, and prove them wrong. Under our stewardship, PayPal will become the greatest enduring financial/payments company in the world. It's in OUR hands now. It's OUR responsibility. Let's go kick some serious ass together!
David