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I'm sorry but you'd just discovered the fact everybody knows. It's psychology. The dissatisfied ones are the loudest ones. They obviously have some specialists in public relations or psychology or something in Dr Who's crew, they understand how fandom, how any kind of crowd works.
I can tell you, there are identical situation in every of the dozen other fandoms I personally know - including TV show's, videogame's, book's and rock band's ones.
6 months ago on Yes, I’m a Whovian, but I’m one of the nice ones