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A great read and many good points made, thanks Sarah.   And though I am based in the UK, I still found it interesting and have signed up to Stripe so as soon as they launch in the UK, we'll be looking to move from Paypal.   (I honestly don't know why some people expect every article to be written from a global perspective. It's just not practical, particularly when commenting on a US monolith like Paypal.)

2 years ago on Exactly How Screwed Is PayPal? (Hint: Very)

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 @gsuberland Paypal wouldn't accept a Royal Mail proof of posting certificate, so I doubt a photo would help, but I'm amused by your efforts!  And no, we should not be made to go to such lengths.  It's surprising considering that Paypal earn a LOT more money off our company than they do off the guy in Brazil who asks for his order to be sent from the UK via surface mail and then files a PP claim five days later.  :)

2 years ago on Exactly How Screwed Is PayPal? (Hint: Very)

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 @gsuberland Paypal doesn't care about buyers?  They don't care about merchants either.  As a UK-based online merchant our choices are sadly limited, and we currently use Paypal, who do their very best to ensure that we can't trade outside the UK.  They will ALWAYS back the buyer in a dispute unless the merchant can provide proof of delivery.  Merchants are not allowed to set their own terms of sale, plain and simple.

 

Proof of delivery to anything but a few European countries requires the use of a courier service (like FedEx or similar), which then makes ordering our products too expensive for most buyers.  So we are forced to take the risk and live with the fact that any time a customer wants to file a spurious claim, Paypal will reach right into our pocket and grab the money back.

2 years ago on Exactly How Screwed Is PayPal? (Hint: Very)

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 @NycCrowdFunding Wasn't clear to me as and I appreciate the disambiguation.

2 years ago on Exactly How Screwed Is PayPal? (Hint: Very)

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