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Thank you Gini, I tried many different systems, but to see the difference in task management systems need to try and test the free version. In many known systems working together have free versions, for example on http://www.teamwox.com is implemented well. Or you can search for other systems.
The system of Salesforce and Zoho - powerful platform, but like any other CRM software, they have their own advantages and disadvantages. I think that should be more emphasis on the needs of CRM platform your organization, it helps to see all the gaps and complete platform modules before display it on the market, well in the future to try every solution for your company, as it has successfully done in http://www.teamwox.com now we use them and see that the developers hone their platform under him, and we liked it too, we ourselves often in favor of proposals that would like to see in the system, what tools we are lacking, but it was an alliance with the developers and makes the system better.
I agree with you, Scott Frangos. There is a barrier between the developers of the CRM platform and the marketing department, which ultimately affects the properties of the product CRM, we ourselves with such an experienced time and again, but that all their efforts have made to improve the platform TeamWox http://www.teamwox.com, with the result that we ourselves helped to quickly communicate departments? but after we looked at the figures: sales, customer satisfaction with the platform, consumer product properties. we decided to improve the CRM system is primarily for himself, and only then to customers.
There is no doubt improve the work of CRM staff, we also use one of the systems at the moment it seems to us the best solution on the market in the CRM groupware. By the way, you can estimate the full version for free TeamWox an unlimited number of users here http://www.teamwox.com/ru/download/saas