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Awesome post Susan.
It sounds like this would be beneficial for goalies of all ages that play at any level of hockey!
2 months ago on The Truth about Goalie Injury Prevention
It has been ages! Good to see you too my good man :)
And yes, definitely chat soon!
1 year, 9 months ago on The Happy Friday Series: Embrace Happiness Today!
Happiness starts with self! Awesome point my friend and I love how clearly you articulate this. So many people search for material things to make them happy and spend time "looking" for happiness when all they have to do is spend some time looking in the mirror and reflecting.
Ralph, awesome post and thanks for sharing your opinions on The Happiness Advantage. It's now made the cut and is on the list! To me, happiness is very subjective but isn't one of those things that needs to be carved in stone. It's all about getting in touch with how you feel right now. The more we get in touch with our passions and the root of our motivations, the more we can find happiness in the little things. Thanks again for sharing!
1 year, 9 months ago on Is there really any advantage to being Mr. Happy Pants?
@BetsyKCross @Soulati | B2B Social Media Marketing
WOWWWWW! I wish I would have been more engaged in this conversation :) I like gigantic potatoes!!!
Betsy, I had a conversation with Jayme last week and spoke about a hypnosis experience I recently had. My aunt is learning the practice and asked if I could be her subject.
She was able to hypnotize me and actually left me with a "suggestion" (I can't remember what she called it) so that every time I saw the color red, I would instantly become overwhelmed with happiness.
I questioned her ability but as I walked to my car, I noticed all things red and felt a huge happiness pass through me. It was that moment when I realized happiness is a choice and it's something that's all in our heads!
1 year, 9 months ago on The Happy Friday Series: Science of Happiness and Do-Overs
@AlaskaChickBlog @Soulati | B2B Social Media Marketing
Yes I really appreciated the opportunity to contribute here. A sincere thank you to miss Jayme!
Also, thanks for your kind words Amber-Lee :) I'm a firm believer in "raising the water level" and am thrilled I was able to contribute to your day!
Happiness doesn't have to be difficult. And it is a choice!
@Soulati | B2B Social Media Marketing @Mark_Harai
Yes Jayme, that was totally a post. Mark I printed off your comment and it's on the wall beside my desk at work. Some very insightful and powerful stuff. Taking personal responsibility allows the individual to be in complete control of their emotions and their life. It's been one of the foundational concepts I have learned in the past year at Clarity for the Boss and I will carry it with me through life.
Thanks again Mark!
Yes it really resonated with me too. It's so simple and easy to implement. It just takes a little work and you can change your entire outlook on life! Happiness is a fish I can catch!!!!
Thanks for your comment :)
@Soulati | B2B Social Media Marketing
Thanks so much Jayme! Yes, I found Achor's talk really helpful and the takeaways are awesome too. Happiness is such a simple thing. And to think that it's all about how we see the world and how we chose to define happiness for ourselves... It just seems like it's been far more complex for so long (for me).
Create a great day!
I feel like you got a lot out of creating your own BOA.. And through your response above, I gathered a few superpowers for you.
If you had to, how would you narrow this down to one specific word or is there a word that describes all of these things that hasn't been included here?
PS Awesome work Rogier! You are now on my list of interesting people that I want to meet in the next 12 months when I'm randomly touring through Europe :)
1 year, 9 months ago on Uncovering Your Superpower
What an incredible idea: leverage technology to build your personal Board of Advisers!
If your BOA was open and honest, it sounds like you made an excellent choice with the selection process :)
So did you expect the responses that your BOA provided? Were you expecting to hear that your superpower was "being a people person?" And I'm curious to ask you (diving deeper), what is it specifically about being a people person that is your true superpower? Is it your ability to listen, connect with people, communicate? What lies at the root of your superpower?
Thanks for being vulnerable Rogier!
Hi Rogier, thanks so much for stopping by and my apologies for not responding sooner!
YES! I love 20 seconds of courage!!! That's absolutely all it takes :)
And then once you look back and see that little speed bump that held you up for so long, you realize it wasn't so bad! I find that's where I do my greatest learning. Thanks again for sharing Rogier and I look forward to connecting again very soon.
1 year, 9 months ago on My Greatest Barrier to Success
@NatashaBromfield And you're from the area! That's awesome news :)
1 year, 9 months ago on My Passion Mantra
Hey Natasha! Thanks so much for your kind words :)Yes, although many find it humorous, the points about the law are completely true! I have so much I want to achieve in life and those things would definitely send me in the wrong direction.
I'm glad you were able to complete the exercise. I'm curious to know what stood out for you the most?
I ended up doing it twice and found my second attempt to be even more open, honest, and free from judgment. And it's always a really good feeling to know there are others out there with big dreams! Let me know if there's anything I can do to help you towards your dreams - regardless of the walk in closet!!!
I look forward to ongoing dialogue!
@Lori Great question! I'm in the middle of developing an opinion about that question and I will have to get back to you :)
However, I really do think that energetically we attract everything around us in life. I think we create our own destiny and it's all about the decisions and choices we make, how we interpret situations, and our belief systems with anything we experience.
I have something that you may find very interesting. What's your preferred email address?
1 year, 9 months ago on Have You Ever Asked for a Sign?
I think we are all exposed to signs every single day. However, many of us get so caught up in the rat race we call life that we don't get to stop and enjoy the little things. I believe these signs are always there. It's just our perspective and interpretation that may seem them differently.
You have certainly created an extremely loyal community here and have many strong supporters. In this time of morning, know that my heart goes out to you - although it may not mean much.
I can't begin to imagine how you must feel. However, your openness and willingness to share has changed my perspective and I thank you for being so incredibly vulnerable.
@Mark_Harai Thank you good sir!
@Soulati | B2B Social Media Marketing @GeoffReiner @ShellyKramer
I completely agree! It doesn't take much to train front line people in the art of customer service. You should put together a pitch and bring them on as a client. Sounds to me like they could use some help!
1 year, 11 months ago on Social Customer Service, Ruby Tuesday And Five Tips
The thing that really gets me is that people make mistakes, especially in the food services industry, all the time. And I'm okay with that. Mistakes are a necessity for growth, that is if you're willing to see them as a learning opportunity. However, when companies don't take the ample opportunities to make things better (or less horrible), I get pretty fired up! And it's always the little things that add up to make a huge difference!
On the flip side, this post offers some great tips and I agree with @ShellyKramer , they are spot on. You have provided yet another opportunity for this establishment to make things right, and another opportunity for them to learn.
Again, great post and thanks for sharing!
@PegFitzpatrick Absolutely! Once I create my incremental plan it's all about accountability! I give myself due dates, set goals and have friends, family, and colleagues work with me and hold me accountable. It's very simple process but incredibly powerful stuff!
1 year, 11 months ago on “You create your own universe as you go along.” Winston Churchill
Reframing situations and being able to take responsibility for your mood, and thus your day, is so powerful. Last night I sat down and did some personal incremental planning. I looked at what I want to achieve in the next 3, 6, and 12 months. This helps me understand exactly what I need to do this week to ensure success. Thanks again for sharing this post! I certainly appreciate the alignment too :)
Earning the right to customer feedback comes with openness and trust. I, as a customer, am not going to provide feedback if I don't think it will be valued, or used. However, if I really think my feedback is important and can inspire change, I will be more willing to contribute.
Feedback is a gift. Embrace it! And both positive and negative feedback is great as long as you can understand perspective and use the feedback (either positive or negative) to grow.
2 years ago on On Continuous Improvement through Honest Feedback
@brittanybotti @outspective Great news! Well I will add outspective to my morning blog role and look forward to ongoing conversation :)
2 years ago on How Byrd's Famous Cookies Integrates Online & Offline Customer Interaction
Absolutely! The cashier was trained on a single objective (better word) then call to action. Such a great idea! And it allows people to focus on one thing to create engagement that ultimately drives sales
I met a guy that owns a men's grooming shop. They started with haircuts and straight razor shaves and now offer custom dress shirts, various coaching programs, manicures, pedicures, massages, and have an onsite tailor (all for men). I asked him how he created such a profitable business so fast and he said one thing:
"Allow everyone on your team to focus on one thing. For us, it was customer feedback."
Great post! I find there are so many small things companies can do to create greater employee-customer engagement but so few companies actually partake. Understanding what your limitations are is critical and then training your staff on a single call to action is also a great strategy.
Thanks for sharing!
@ginidietrich Absolutely! I rely on my team so much especially for their experience. I"m with you. I'm typically the one that says "what about this" or "could we pull this off?" and then my team politely brings me back down ;)
Having a supportive and dynamic team is so important!!!!!!!
2 years ago on The True Art of PR is Combining Creativity with Results
Great post! I wrote something the other week about finding business people / managers that are both effective and efficient and this feels like the same sort of conundrum. Where do you find creative people that are truly creative, can articulate ROI through numbers and are still able to communicate and sell this value at the mahogany table? PR is an art form but it also requires a strong business mind to ensure it's not the first department on the chopping block when the going gets tough.
Andy I like how you included your thought process on this one :)
Also, I think you have arrived at an interesting choice. I'm curious to see what Troy does with that one!
2 years ago on 30 Days, 8 Blogs, 1 Crazy Idea
@Joshua Wilner/A Writer Writes
lol sometimes you have to fire your clients... :)
Hello Sean and Andy,
I really appreciate this interview and I would have to agree with you Sean, Andy most certainly is an expert practitioner. I have learned a lot in a short period of time from reading his blogs and appreciate the richness of the information he shares. I'm starting to wish I lived in Chicago for the month of January... Certainly looking forward to hearing about how the event goes and good luck to you both. Thanks again for the content!
2 years ago on Interview with Andy Crestodina of Orbit Media
@Soulati | B2B Social Media Marketing
LOL I definitely need to work on my online communication skills. I don't know Clay Christensen and when I said I've been engaged with Christensen I forgot to include "the work of". My sincere apologies as I did not mean to mislead you. I am very familiar with his work and his story and it's truly an inspirational one.
And yes, I think we should definitely start The Happiness Blog. I came across a few happiness projects that are pretty exciting and I thought to myself, there's always room for fun :)
2 years, 1 month ago on Harvard B-School Prof Zeros In On Happiness
Years back, when I was in school I also maintained a sales job. Once a month, the owner and I would go out for breakfast. At this time, my goal was to make as much money as I possibly could in order to pay for school and have a few little extras. He and I often took time to reflect on my goals.
At one particular breakfast meeting, after I had worked every day of the summer for three months, the owner asked me what makes me happy. And I responded by saying that I love meeting new people and helping them make more informed decisions. I really honestly felt this way.
Then he said, Okay Geoff. But what truly makes you happy? At that point I couldn't answer. From that point forward I was determined to find happiness every day. I felt inspired and purchased a camera. I started taking pictures and feel in love with the art of photography. I absolutely love it!
Years later, another professor of mine talked about the 70k happiness factor. Once you have made 70k anything more won't make you any happier. For me, life is all about connecting with your passions and doing what you love and it's not at all about the money! Jayme, thanks again for sharing. I have been quite engaged with Clay Christensen and he truly has an inspirational story. Adopt an others focus and live with a loving heart. Awesome!
I agree with @rdopping Excellent tips! I never understood how business professionals that are working 50+ hours a week make the time to blog. However, when you are writing about topics you're passionate about and your engagements with your customers are providing wicked content, it doesn't have to take as long as you think!
Thanks again and I look forward to connect very soon :)Enjoy
2 years, 1 month ago on Eight Reasons Why Blogs Can’t Go Dormant
@KenMueller @Adam | Customer Experience @ginidietrich
It's so true! And this gets back to Gini's Apple story about customer service representatives actually spending time with you to make sure they answer all your questions and deliver a service that is beyond all expectations.
It's a way to truly become a trusted advisor but many people either don't see the value or are encouraged not to spend the time..
2 years, 1 month ago on A Fantastic Starbucks Customer Experience Story
@KenMueller @ginidietrich @adamtoporek
Ken this is great! So much rich information from business leaders and entrepreneurs. Thanks again for sharing!
@Adam | Customer Experience @KenMueller @ginidietrich lol that's awesome!
@ginidietrich This is the true definition of customer service. And I agree with @KenMueller companies seem to strip people of their personalities to ensure that everything happens the way it's "supposed to" happen based on an ideal customer experience. However, it's the human interaction and personalities that keep us coming back! For me this redefines an ideal customer experience and more companies should strive to do this.
Thanks again for sharing Gini!
@Shonali @barrettrossie @Soulati | B2B Social Media Marketing
Barrett as long as you stay away from esparagus I think we're good ;)
2 years, 1 month ago on Does Your Blog Have Spinach In Its Teeth?
Jayme great post! I especially love the feedback (as you know) and I think public feedback allows your community to help you out! And then you don't get a million people telling you the same thing. I'm the first one to tell someone when they have something in their teeth and I think it's hilarious when they get mad at me for telling them.
Thanks again ;)
This is an awesome post! At first when I started out with Triberr I had some problems but Dino was extremely receptive in helping. The only concern I had about the thought of a "power tribe" is that it seems to create more work. I can understand the idea of wanting to find like minded bloggers it just seems kind of forced (like flipping through a bunch of books that are in a random order) when one is invited to a tribe. For me, it seems more about status than alignment. Also, understand I'm not knocking triberr. I think it's incredible and I use it everyday!
Okay, no more blabber! Do you think the overwhelming nature of a power tribe outweighs the benefits of creating a greater community? I see you're doing an experiment (until Sunday?) and I'm excited to hear about your discoveries!
2 years, 2 months ago on How Not To Use Triberr
@belllindsay @RebeccaTodd @barrettrossie @kateupdates
Lindsay, we should create a brother company where we only pin man stuff like fast cars, hunting stuff, power tools, bad words, army boots and mustaches. I'm thinking MANterest. Thoughts?
That way @KenMueller will join too ;)
2 years, 2 months ago on Dear Pinterest: I Loathe You No Longer
@kateupdates @barrettrossie @belllindsay
I think this is where I have so repeatedly been taught to quit while I'm ahead :P
@kateupdates @barrettrossie @GeoffReiner @belllindsay
lol I'm laughing because I know it's true... Women also make much more strategic and sound business decisions. Barrett it looks like we have some statistics to work on!
Hey @belllindsay , I'm with @kateupdates on this one. Very well written and I certainly appreciate your sense of humour! I am just rounding the corner into the Pinterest world. Not entirely sure why just yet but I'm sure I will find a reason...
Andy, it certainly looks like you have perfected your skills and come a LONG way (totally kidding)
Great information here. And it's always beneficial to learn from the experiences of others. Thanks again and yes Gini I laughed out loud as well. His story sounds all too familiar... :p
2 years, 2 months ago on On Crashing Weddings and Online Conversations
Thanks for the feedback. To be honest, I think the same goes for weddings. Some people choose to crash weddings and completely ruin the party. They are obnoxious, rude and over the top.
If one crashes with authenticity and finesse, the outcome can be much more positive!
Now, I may be taking you back but do you remember your days of crashing conversations online???
@Erin F. @RebeccaTodd @GeoffReiner @kdillabough LOL that's great. I'm okay with being the honourary (sp?) member in training. Or maybe us Canucks should start a Canadian support network for all them American folk that should really be living north of the border :p
Thoughts? I'm sure Kaarina is on board!
2 years, 2 months ago on Why I Dislike the Term “Grammar Nazi”
"Carpet bombing conversations?" "Doing a drive by?" Sounds like a few great follow up blog titles to me! And it finally looks like I have found my Owen Wilson LOL. I have a few upcoming opportunities to crash. I will keep you in the loop.
Seriously though, building trust and managing relationships can take a pretty intense time investment. I'm with you, the learning never ends!
@barrettrossie To be honest, I had to google it. And as I sit here trying to control my laughter (thinking that stuff only existed in the movies) curiosity strikes me. It turns out the Hungarian Helicon Society is one of the only debutante balls in Canada. Who knew! Looks like I really do learn something every day!
And not to worry Barrett, I'm with your family on that one... I won't hold it against you. After all, I am from north of the border :)
@Erin F. @ginidietrich That's great information! And yes, I would agree. I think your latest post may also be considered tactfully disruptive to some. I look forward to reading more of your work!