Johnny Clarke is the Founder of Maximum Balance Foundation LLC, a company dedicated to consulting, educating, and training marketers on Internet Customer Relationship Management theory and best practices. Not one to hold secrets, Johnny is a prominent educator in the CRM industry.
Oracle Certified Expert Trainer
Advocate for Cisco Certified Network Centers
Advocate for Best Practices in Call Center Design
Author of “The Texas Two Step” A guide to reducing phone attrition in high volume call centers.
Host of The Daily Brief on five syndicated channels
International Speaker at more than 35 conferences
Trained more than 10,000 small businesses on CRM
Active CRM blogger since 2001