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Ken, every time you take me on a little verbal trip back to Lancaster it makes my day. I miss the Arts Hotel! Man, I love that place!

And I completely agree with you on websites. My organization's desperately needs to be re-done... and I've been saying so since I walked through the door. Your website says so much about you!

Thanks for the smiles and the great post.

1 year, 1 month ago on Is Your Website Eligible for Historic Preservation?

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On bra straps: Stunned. Absolutely stunned. That's quite awful.

For the rest, you're so right. Those are basic people skills. We need the same people skills in fundraising. Just be a thoughtful human, that's the biggest part of it.

1 year, 7 months ago on The PR Industry Does Need Better PR

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I am really on a "missing Lancaster" jag. Your picture just made it worse! (In a good way).


This is such a lovely piece, Ken. Thanks!

1 year, 9 months ago on The Art of Building Community

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@KenMueller @mcahalane I'm not much of a meat eater to begin with - even as a kid, didn't much care for it. But when dad had mom make liver, all of us went running from the house. Oh, that smell! :)

1 year, 9 months ago on Five Things I Hate and Five Things You Hate

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@John_Trader1 John, I'll take all the olives in your salad. I LOVE black olives. Can snack on them, though I shouldn't!

1 year, 9 months ago on Five Things I Hate and Five Things You Hate

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Oh now, this is too much fun!

Food: Liver. Enough said?

Band/Musician: This is harder... But it's pretty easy to go with Ted Nugent (if one considers him as belonging in the category, and that's quesionable). His political obnoxiousness only highlights his utter lack of talent.

TV: I'm with you, but then again, I don't watch them, either. But I mostly watch news shows, and a few others that I like, so it's hard to judge fairly!

Author/Book: There have been a few books that have been so awful I couldn't get through them. And now they're erased from memory! I know I've tried multiple times to read Thomas Mann's Magic Mountain without success. And I still remember Stephen Crane's Red Badge of Courage as both horrifying and deadly dull at the same time. (I've read Ulysses a couple of times. Can't say I love it, but it is interesting). Genres, though: I won't read mysteries. Ugh. Nothing worse than the little old lady solving a puzzle books.

Sports teams: Nothing to add here. You've got it right. :)


1 year, 9 months ago on Five Things I Hate and Five Things You Hate

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I'm totally more efficient now at home than the office. The office is loud, cold, and there's always a question or a meeting to distract me. At home, I'm as effective as my focus allows. It really does come down to that!

1 year, 11 months ago on Getting Things Done: Why Working at Home is Better

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"Joe’s Scrapple Emporium & Tattoo Shop"... I wasn't sure whether to laugh or groan at that one! Great post, as usual, Ken.

2 years, 2 months ago on Going Viral

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Love this, Ken! And you reminded me of my college years - when a week or so into freshman year, I got a phone call from my parents. (A happening in itself, and to the payphone in the dorm hall of course!) They were moving to the Middle East for a couple of years, taking my siblings with them. The next two years, my contact with my family was via letters. Oh they were treasured!As you say, how different is it today!I completely agree with you about the potential for social media to enrich us, to connect us in ways that would never have been possible... Of course, it's all in how we use it and why we use it, and whether we're interested in human connection. I have friends of many years who I have never met, might never meet, from message boards - they're real, living friends all the same. In the same way, I've met so many wonderful people through Twitter.It's a real gift, if that's how you see it.

2 years, 4 months ago on The Real Promise (and Power) of Social Media

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Wonderful post, Amy. I'm so glad you pointed me to it!That "why" really should be what we keep front and center - for our own sakes and that of the people we work with and for.

2 years, 5 months ago on More Than Coffee, Do You Know What Gets You Going?

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 @3HatsComm Here's an example of what the Nets did: my son loves to draw, and especially to design sports logos. I tweeted one he did for the Nets (with their move to a new location, they need a new logo, right?). They saw the picture, replied right away and enthusiastically. (Said son is 12 BTW). That in itself really impressed me. Then I got a direct message, and a request for our address - they sent him a hand-written note, a jersey and some other Nets stuff. Talk about a die-hard 12 yo fan over the moon!They're really good about sales as well - one of the few telemarketing calls that don't make me growl. And that's because they're very personal, they know how to listen, and they never push. It's always about what they can do for the customer, not what the customer can do for them. Smart marketing, IMHO.

2 years, 6 months ago on Customer Service: Don’t Forget the Follow-Up

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 @KenMueller Ah, now, you're talking to a Jersey girl. But they're actually no longer from Jersey. Now the Brooklyn Nets. Just wonder when NY will admit that both the Jets and Giants are in NJ. :)

2 years, 6 months ago on Customer Service: Don’t Forget the Follow-Up

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You know who else really does this right? The Nets. Amazingly responsive, personal and friendly. Right there via email and social media... meeting their customers where they are.And I love Camden Yards - such a beautiful park! 

2 years, 6 months ago on Customer Service: Don’t Forget the Follow-Up

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