John is Chief Strategist of Reputation Group, a marketing and public relations consultancy engaged in the social and digital worlds.
John Millen is a husband, father, runner, cyclist.
@ericajmoss Ouch. OK, you smacked me down. My only response is similar to when my son is speaking the quotes on commercials live and I tell him it's a sign he's watching too much TV.
Is it possible to love a brand too much, Erica? Watch for the auditions for the new reality show: Brand Rehab ;-)
1 year, 9 months ago on What Warby Parker Teaches Us about Brand Loyalty
@ericajmoss Great post. Love that WP has built this totally consistent and fun brand environment. The YouTube video response is brilliant. 12 seconds worth a thousand dollars in brand value. But I hate tell you someone else got a WB video response from this special guy ;-) https://www.youtube.com/watch?v=TcXCg0WdyEE&list=UUhAPoXp6dREvou4xZPS6ulg
Thanks for sharing.
@Deborahinnkeeper Sounds like you've taken the right steps. Despite the claims of many "reputation management" services online, there are some things that cannot be removed. There are, however, ways to balance the view of readers. Without knowing the details, it's hard to advise. Feel free to contact me at our website and we might give you direction or a referral.
1 year, 10 months ago on Online Reputation Management: A Gift that Keeps on Giving
@Tinu It reminds me of a line from one of my favorite movies, City of Angels. When Meg Ryan shouts at Nicholas Cage (an angel) that she doesn't believe in angels, Cage responds, "Some things are true whether you believe them or not."
Some people will never be convinced, but when clients see the impact of relatively simple changes online (such as #5 on LinkedIn), they become believers.
You make a good point about negative comments. They may provide us with some of our most valuable feedback. A resurrected customer--taken from a hater to a lover--becomes your best brand ambassador.
Mr.D, Yes, definitely log out. Otherwise, Google is providing results including your search history. For more, perspective you might consider changing your location in Google to other cities--see how you look in Chicago, LA and NY, baby ;-)
You gave a sensational presentation yesterday and you couldn't have chosen a better person in Mike @michaelbowers . Our sons were on a hockey team together and I can tell you he's not only a great business person, but I think more important, a loving dad.
2 years, 5 months ago on #FollowFriday: Michael Bowers