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I know from my road warrior days when back east that I often wished some companies on the pacific coast (where I was based) opened before 6 am PST. It sometimes enabled me to get some issues addressed however it came to an urgent situation when I was in a serious accident on my way to visit a customer at 8 am EST and I did not arrive and they could not find me and I could not contact anyone as everything including my travel agent who we used for emergency contact messages was also closed. So if I was thinking of hours I would be available from 5 am to 6 pm PST instead to cover both coasts well.
2 years, 10 months ago on In the Trenches: Wrestling with Business Hours