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Speaking as an American who has lived in India since 2007, I can say the rape case has significantly hurt Uber and most people I know here will never use them. Women, by far, are loathe to use the service. Culturally there are lots of problems for women "moving around the city in a strange man's car". Most women won't take cabs here alone at night either. Passenger safety is not a priority for Uber or the companies/agencies that run traditional public transport here in India. It's not so much an Uber problem as an India problem, but Uber is just exacerbating the problem with their lax policies. They don't understand the culture and that this culture can easily break their "safeguards" for safety.

Why? Because there is no recourse to bad behavior at all. You can't bring the police into the situation without your family being shamed and you victimized and blamed. You can't sue people and get justice (the way the courts run here, your grandchildren MAY get to see your day in court). I once discussed investing in customer service with a telecom CEO here and he said, "What do I care about customer service? There are a billion of us here. I'll just get another customer." In that way, Uber is doing what every other company here does - ignoring the customer.

Uber doesn't have a chance to succeed unless they understand how India thinks. Expansion into this market is vague, costly and corrupt. Without proper experience and insight, they are absolutely doomed.

6 days, 20 hours ago on As goes global Uber press sentiment, so goes India


Any idea on their plans to enter the Indian market? We're talking one sixth of the human population, with many English speakers... As an American working in India since 2007, I've noticed many people here pirating American content simply because American media companies don't offer their services in India. They could make big money by lowering overall subscription prices and make it up with volume...

2 months, 1 week ago on Forget Netflix’s stock volatility, the real news is its long-term plan is taking shape


@KenG @sritchie You absolutely can and management makes these types of calculated decisions every day. Making informed decisions, based on data, is always the way to go. There is no new industry or gadget that doesn't model previously sold industries or gadgets. Lying is cheating and all you're doing is stealing other people's money. Eventually you will develop a reputation for this and no one will take your calls. Take the longer route and do it right. It's totally worth it.

2 months, 3 weeks ago on Lies, Damned Lies, and Pitch Decks


@reignforrest Let's just ask the Muslims in Gujarat whether they are better NOW than before Modi. It's very clear. They're not.

10 months ago on Ruh Ro. How the Valley’s favorite politician may be foiled by a Hindu supremacist banned from the US


@JJHo Most startups are bootstrapped. They have to limit their burn rate and have to hire slowly as revenues increase. This is different from the "ask VCs for cash and care about the eyeballs" mentality. Most startups have to generate revenue from the get go. I have spent my entire career working with startups. There is a lot of risk and many fail. I've had dotcom offices in the back of printing presses at a newspaper. Another place had no desks, just plywood and sawhorses with picnic benches for a full year. These companies can't afford ANY of the cool benefits that a place like google or zappos can extend to top talent. If you think your opinion is accurate, then you clearly do not have the appropriate attitude for the startup environment.

1 year, 5 months ago on Don’t go chasing (startup) waterfalls


Wow. Are you for real? I can smell your arrogance all the way from India. You really don't have a clue how most of the world's women live, let alone the microcosm you promote as the center of your expertise. There are many women subject to harassment and sexism. Very capable women that weren't given the opportunities in order for the bros to move ahead. I've witnessed it, i've stood up against it, left companies due to their lack of ethics. I'm done. This was a post too far genuflecting to your sponsors.

1 year, 5 months ago on Twitter’s female “problem” — This is why mobs don’t appoint public company boards


As someone who's been in Marketing for 25+ years, I won't hire anyone in marketing without a flawless presentation of their work and achievements. They know themselves better than anyone else. If they can't sell themselves, how will they be able to sell my product or service any better? I will stalk them online, too, and carefully evaluate their activity. I've crossed oceans to accept jobs found on linkedin, only meeting the CEO after I'm settled in a new country. I've been offered speaking and interview opportunities just because of the content of my blog. Personal branding has gotten even more important with the "interwebs" - your relationships online matter, even if you never meet IRL. 

1 year, 7 months ago on Yes, “personal branding” is an important thing to do


I've started and pivoted with a number of startups. Am currently in the same place as the writer. While company culture is great to talk about, it's very hard to direct where it heads. One bad hire can significantly shift everything in the wrong direction. 

1 year, 7 months ago on How to avoid breaking your company as it grows


Great post Sarah. I raised my son by myself since he was 5 months old. He was traveling on planes with me on business everywhere around the world from the age of 6 months onward. Mothers are encouraged to make too many sacrifies "for the family". My work is just as valuable as my partner's (even if the paychecks don't match - that's another article). I've never accepted any special treatment in the office for being a single parent (while I've watched other parents skip out regularly for parent-teacher meetings, soccer practice, etc). I show up on time and do my work, and leave when the work's done. When I had day care and had to be home at a certain time, everyone knew how to contact me at the end of the business day. Slaughter's article reminds me of the saying, "The person who says it can't be done is usually interrupted by someone doing it."

2 years, 1 month ago on In this corner there’s Sheryl Sandberg. In this corner there’s Anne-Marie Slaughter. And then there’s reality


I've been working in startups for the past 25 years. There is a very different office environment than working in other more established companies. People joining startups can volunteer to take on roles that they would otherwise not have been able to move into. It's kind of like an internship - you spend some time in a company getting to know how the company works and decide whether that's what you want to pursue in life. In bootstrapped startups, you have the ability to, say, handle marketing even though you were hired to keep the books. If you enjoy it and the work produces results, this may lead you into a very different career path than you may have thought before.

There is also an element of chaos, both harmful and exhilarating. You never know what each day will bring, what challenges you'll face. You are forced to be creative because there's no money, no staff, and no time. If you can't handle that sort of environment, you shouldn't be working in a startup. If someone asked me if I was a "startup junkie", I'd have to agree with them. I love watching staff grow and reach beyond their own perceived potential. I love finding unique solutions and taking companies to the next level.  I love building things, growing things, watching them come to life. That's what I'm addicted to. 

2 years, 1 month ago on Startup junkies: What are they really addicted to?


@YaronSamid @googleappsexpert Just in case you did not know this, @googleappexpert is right. If you are recommending a company or web site on the interwebs and you have some sort of affiliation with them, you really should acknowledge this. This isn't new netiquette.

2 years, 1 month ago on The day that Google Drive broke my trust (Updated)


Women don't have to give up anything to have children. You can be an effective business woman AND a mother. What has to change is the assumptions made by men (and a surprisingly number of women in your office) that your little bundle of joy will be the "be-all and end all" of every waking minute of your life going forward. The people in your life also need to understand that your work is just as valuable as whatever the men in your life do. Mothers can can make too many sacrifices in the name of family. Rare is the man who will do the same. It's a matter of focus, support, organization and straight out, balls-to-the-wall hard work. When people ask what I'm most proud of? Of course, my son immediately comes to mind, but then comes other life moments and career moments. Building companies, hiring people who are then able to transform the world, that stuff counts on a different scale than my family. They BOTH matter.

2 years, 1 month ago on Apparently “business nesting” is a thing


Most awesome comments section ever. :-)

2 years, 4 months ago on Sacca: Betrayals at Twitter cut deeper than junior high


Love this. Anyone coming up with an inspiration reel deserves major kudos. I've tried doing this at a nu,ber of companies. How do you actually make this a systemic part of your process?

3 years ago on Inspiration Can Come From Anywhere


Why would you expect TechCrunch to know what's going on worldwide? PandoDaily seems much more worldwide in reach than TechCrunch. Beyond that, cause marketing is something too esoteric for developing countries. They're focused primarily on profits and revenue, and they're justified for doing so at their level. NOW. Companies like this will be more important as global concerns realize that their corporate responsibility initiatives all fail in India.

3 years ago on Why Roozt Turned Down $1 Million