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Love it Suze! Great words that sound very well rounded as well! I also need to get back into the music saddle and pluck some strings :-)
My words this year are Sawubona, Temple, and In medias res - more about them here: http://www.jasondyk.com/sawubona-temple-and-in-medias-res-my-three-words-for-2014/
1 year, 3 months ago on My Three Words for 2014
You. Are. Awesome. #thatsall :-)
1 year, 4 months ago on Truth, Lies, and Facebook Memes
@JRHalloran Thanks @JRHalloran! Always good to run "fire drills" as well to make sure that the plan is still working!
1 year, 5 months ago on Crisis Management: Plan for the Worst
@belllindsay ha...then you end up scrambling and make the front page of reddit :-0
@yvettepistorio never underestimate the power of a good debrief of the situation...it's amazing what can happen when you become a self-reflective practitioner!
@ginidietrich That's a whole other post about admitting when you're wrong! Absolutely! And definitely not in a copy and paste way but a way that builds relationships (i.e. personalized, understanding the actual problem, etc.)
@biggreenpen I don't think your organization is alone in that! For some leaders their minds can be put at ease if they have a plan put in place before venturing into the social media waters.
Couldn't agree more with the monitoring! The quicker you notice it the quicker you can respond and handle the situation and nip it in the butt! :-)
@belllindsay hopefully it was around the positive gut instincts feeling!! :-)
1 year, 10 months ago on I’m OK, You’re OK: Social Friendship and Gut Instincts
Amazing how well our instincts can be sharpened isn't it? It was great seeing you this weekend and FINALLY having a chance to chat in person!
@Amanda Bucklow That would be great to see! I know I have one of those as well :-) Would be interesting to see if there was a link between mediation style and type of music genre.
1 year, 10 months ago on Music for Mediators
Definitely need a celebration song...or some Def Leppard like this http://www.youtube.com/watch?v=0UIB9Y4OFPs :-)
@those2girls Congrats @those2girls ! You won the book! I'll drop it to you shortly!
2 years, 2 months ago on C.C. Chapman’s Amazing Things Will Happen
@jacobvar it's amazing how we hear things that we tend to tune out if we write it off as "same old, same old." Thanks @jacobvar
2 years, 2 months ago on Listen Like It’s Your First Time
That's great Jon! I just finished the first part of my ecourse as well...and finishing it will be amazing! Looking forward to digesting your finished product!
2 years, 3 months ago on C.C. Chapman’s Amazing Things Will Happen
@belllindsay my pleasure! I'll put it on your tab :-)
2 years, 3 months ago on Five Simple Steps to a Classic PR Disaster
This is a great breakdown Lindsay! It's amazing what could happen if people actually preplanned stuff and took a second to think...."What could possibly go wrong?" I think if they stopped to think about it for a second they likely wouldn't have gone about it the way they did...or hopefully at least did a little more research :)
@ginidietrich nope...they are broilers...so they are grown for their meat...so we do get some good chicken, just not their eggs :)
2 years, 3 months ago on No Such Thing As Negative Publicity?
@ginidietrich consistency is key isn't it :-) Good thing you don't have a false persona...that would have sucked...haha
I don't, but members of my family do...I just help out where I can with it :)
@ginidietrich Hey Gini, you definitely didn't miss it, I recently combined two sites into this one and imported some of the content from those sites, but for some reason the comments didn't migrate with them from this site :( (but you did actually respond to this before (http://socialmedi8r.com/no-such-thing-as-negative-publicity/)...it's kind of like a weird deja vu right?
It is incredible how building a strong and conflict resilient community can be both defensive and forgiving though! And as creepy as it was I actually remember that day because I was at the conference that you were presenting at I believe
P.S. My father-in-law's a chicken farmer and my dad use to grow chickens....so yes...I have literally seen shit hit the fan :-)
@belllindsay a great example of this is actually happening right now, you can see the facebook page here https://www.facebook.com/OurVoiceOurHamilton and some of the news coverage here http://www.cbc.ca/hamilton/news/story/2013/01/08/hamilton-dialogue-partners-responds.html
Thought you might enjoy :)
2 years, 3 months ago on The Future of PR: Beyond Media Relations
@belllindsay even more so, the brands that have worked hard at humanizing and perfecting their brand's voice are ruining their online communities when conflict hits and they revert to "press release mode." It's quite fascinating actually
@ginidietrich how timely! :) That's my view as well...it would be great to chat sometime about this!
Also...not sure if you've seen this yet...but here's a good video that a PR person like yourself might enjoy :) http://www.youtube.com/watch?v=WeSF4v3MVeU
I think one thing in the future of PR is managing (and by managing I mean advising/stepping in when there's conflict) conversations that brands and consumers are having. I see PR firms playing a big role with brands with this...but first PR companies (not all...just some) are going to have to start getting into the 21st century yet!
@KathyHogeveen I'd be excited to read something like that!
@those2girls I feel that Lisa! It's hard to learn the power of NO!
Joy is such a wonderful word, it is amazing how much we forget to focus on the positive!
2 years, 3 months ago on 3 Words For The New Year
@RaulColon Thanks for sharing your post Raul! Some great words you're focussing on this year!
@stevegarfield Great words Steve! I especially like surprise! Lean into the unknown this year!
@jackiyo Hey Jacki, those are beautifully, well-put words! Thanks so much for sharing them! Make sure to post the link if you end up writing that post!
I think NOW is the time for Lance to start engaging with folks as well! He has an amazing opportunity to rally his community and make it 10x stronger just by chatting with people, thanking them for their support and owning his part of all of this. It's amazing how forgiving people can be if you own your stuff
2 years, 5 months ago on The Lance Armstong PR Crisis
Is there a good definition of troll anywhere? Online reputation is huge, and only becoming more and more important to be aware of how to manage it. One thing that strikes me with the pizza place is the preventative side of crisis/reputation management - It's "easier" to combat bad reviews, crisis situations, etc. if you already have an engaged community that knows, likes, and trusts you.
2 years, 6 months ago on Trolls, Smear Campaigns, and Reputation Management
@Spike_Mobile Thanks Greg!
2 years, 7 months ago on The Entrepreneur's Journey- From 0 to 60 – A Journey of The Leap
@rdopping @ginidietrich It intrigued my interest enough to write a post in response :) Would love to hear your feedback http://socialmedi8r.com/no-such-thing-as-negative-publicity/
2 years, 8 months ago on Is All Publicity Good?
@ginidietrich @rdopping I would agree that you can't contain the negative, but you can certainly mitigate the consequences that come along with it, in my opinion. I think it depends on a few things, Timing of response, tone of response, and what you meant to your community before the negative occurrence happened. They can't control the message, but the can certainly control how they respond and engage with folks
@RedheadWriting That's a good way to do it...if you build it they will come
3 years ago on A Special Livefyre Q&A with Erika Napoletano AKA @RedHeadWriting
What was your biggest challenge in getting a book deal?
@RedheadWriting @Sandi Amorim @DannyBrown agreed...let me know if you need any help would love to partake in that :)
When is @DannyBrown going to bring you to speak in Ontario? :-)
Great post Danny,
Loyalty comes from being an example to your "followers," if you show them you are loyal and will be loyal to them they are far more interested in returning that loyalty. It's not about the money being spent or the giveaways you offer, it's about being there for them.
Sidenote: I do find it funny about all these REALLY busy social media "gurus" that are so busy with all these clients, and all they do is sit on twitter all day....when are they working on their clients work then?
3 years, 1 month ago on If You Want Fierce Loyalty, You Need To Be Fiercely Loyal First
I find it interesting that when you talk about why businesses aren't using it (they are afraid of negative remarks) that you assume that it is their product and/or service that is lacking, when it could be that they just have terrible conflict management skills and aren't sure how they are able to humanize their company. Thoughts?
3 years, 1 month ago on 70% of Companies Ignore Customer Complaints on Twitter