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This is going to sound weird, but I sometimes use my Timehop emails for content creation. Year Ago Betsy had different thoughts and feelings than Today Betsy. Some of those thoughts are bizarre, and some them can be reworked into something interesting. A year ago today, I wanted to be called Lady Betsy of the Decillis. This will not be reworked into anything.
2 months, 3 weeks ago on Four Ways to Keep Content Fresh
Whenever I read what other people say about airports, it just reminds me how lucky we are in Columbus. True, it's a smaller airport, but... You're basically tripping over all of the outlets, free WiFi, local eateries have a place in there right along with the big boys, people are nice and, for the most part, security is a breeze. A lot of what they do helps me out my anti-flying boyfriend at ease (although, I admittedly try to keep him at home for the sake of our relationship ;)).
And I LOVE flying Southwest through Newark. The security is the nicest I've met and one of the gate agents is hilarious. When I flew on a pretty empty plane, he asked us to all take a window seat and wave to the other planes. Luckily, these are the two airports I'm mostly in, so I'm always the happiest flyer ever... But once again, only when the boyfriend is home.
3 months, 2 weeks ago on What Not to Do: Eight Lessons from Airports
Okay, so I've had two experiences that I think prove your point. One is that my cat's health insurance, Pet Plan, knows my cat's name and checks in if I say anything about going to the vet on Twitter. These two simple things have resulted in me never leaving them and recommending them to others, despite rarely having the need to actually use their product.
The second is the gym I recently joined. I was having problems with the location, and they blamed corporate. Since corporate doesn't publish their phone number, and I wanted an immediate answer, I took to Twitter. The only responses I got were an "I'm sorry for your experience at that location," and "We will forward your comments." The "relationship" question of, "How can I help make this better?" was missing from the interaction. My rage at the problem was then fueled. Had there just been that one question, I would have been happier with my experience at the gym.
Okay, so there's my psychosis for the day. ;)
3 months, 3 weeks ago on Do customers want a relationship with brands?
I avoid burnout by drinking wine with @HeatherWhaling and the rest of the Geben gang. Being around inspiring people makes you want to do everything better, and well, wine is good.
1 year ago on HOW TO: Avoid Burnout at Work
I'm four months into trying to do my own balancing act and I can tell you that I still haven't figured it out. I at first lamented my ability to personally put out quality anything, because I had to use my brain for about a million other things. But then I realized that if I couldn't do what I was doing before, I could do one thing: Be social. I think you start there. Use your networks for a bit of stress relief, because let's be honest, you've built up a great reputation and you can use your networks to get through this transition. And then you can work towards transforming your online presence to what works for you now. I am still working through my own transition, and I can tell you that working through it with my online friends has only made our relationships stronger and more fun. :)
1 year ago on A May Day Balancing Act
LisaBarone , I'm not going to lie... This is totally a cool moment for me. :)
I totally agree with you on people not saying thank you enough. It's so simple and it should be automatic, but because it's not, that little action can make someone feel so good.
Thanks for the comment and for making my day!
1 year, 3 months ago on Thank You for Commenting