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Yeah, I and a lot of people have said your notifications weren't clear. Seriously, just say sorry, credit people back and stop trying to spin "Dyanmic Pricing" and what not. You failed miserably on new years. You might be be providing good service but your organization is not trustworthy. Take a good look at customer service stories and do the right thing...APOLOGIZE!
1 year, 11 months ago on Surge Pricing Followup