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@pointsnfigures wanna pony up $49.5M in funding to help them create something cooler?
2 years, 2 months ago on Proposed Chicago Regulations to Shut Down Uber Black – We Need Your Help!
@JonathanCobo You can't hold Uber accountable for anything that happens in the cab. Read the terms.
"THE COMPANY MAY INTRODUCE YOU TO THIRD PARTY TRANSPORTATION PROVIDERS FOR THE PURPOSES OF PROVIDING TRANSPORTATION. WE WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTY TRANSPORTATION PROVIDERS AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL ANY LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY TRANSPORTATION PROVIDER."
@RyanInToronto Ehh, I'm not convinced it's technical. From my convo with the drivers, they can choose whether or not to accept the fare.
@RyanChang They do have Uber Taxi in Chicago. It's a roll of the dice though in my experience if they accept your ride request. Multiple times I've experienced a cab available 3-4 minutes away, only to get a message that "No cabs are available, try again later". Upon refreshing the screen, the cab still shows as available.
@ericstoller @Chris Sherrill So you're saying taxi drivers are trying to prevent black car drivers from taking their fares?
@Chris Sherrill I think you need to separate out the innovation argument from what's driving the City of Chicago to impose the regulations. I'd be curious to hear Uber's perspective on what brought about this piece of the regulation.
I don't think their motive is to limit innovation. Why would they put so much money behind 1871 in Chicago if that was the case?
Me thinks Uber's 5-year plan has them becoming an on-demand logistics provider, with black car service/taxis being just part of the business.
2 years, 9 months ago on ¡On-Demand Mariachi Fiestas!
No feedback Travis?
3 years ago on Surge Pricing Followup
@naturallynerded Actually on NYE my Wife and I hosted a dinner party. We gave those in attendance the option to use Uber. My response, as I originally stated, was for how this was responded to. But I'll keep in mind your valuable feedback on how to be a cheap date.
I have a couple issues as well...Your entire customer base isn't reading the blog regularly, checking the twitter feed regularly, or reading the entire length of e-mails they get. People get a lot of e-mail. People get a lot of tweets. I'd imagine your customer demographic gets the most. The place where the notification to be flawless would be in the transaction. I respect that this is looking to be changed.
Big difference between airfare, hotels, rental car companies and other industries you suggest is that the customer knows the full price up front before binding into a contract. A multiplying factor of the 'average rate' may be good for your frequent customers, but not a casual user. What if my car gets stuck in traffic? What if my driver takes a bad route? Yes, these are things you can experience in a cab or a bus, but your rate is the same. Will there ever be predictive pricing available?
It's nice that the transaction can be followed up after the fact if there were any issues. Something you can't do really with a cab. That being said, a customer shouldn't have to follow-up with customer service after a ride down the street.
Hope I didn't come across harsh, I like what you're doing. The data and price analysis that you've done in the past is very fact-based. Just a few issues with how this was responded to.