Livefyre Profile

Activity Stream

@JerichoWhiskey @houstonguy2010  It depends on the route.  On The Pennsylvanian they would give you the small cans.  But you could have multiple cans.  On the Lincoln service and the Michigan service the cans are full size but you only get one.  So in business class it depends on which route you are on.

1 year, 2 months ago on Improving our Food and Beverage Service

Reply

@JerichoWhiskey   Normally the can's of ginger ale given to business class passengers are smaller in size that the standard size sold to passengers.  He could not sell you one of those and you are right it was due to Amtrak's inventory control systems.   Two things happen when they use those small size cans of soda.  The first is the business class passenger feels like they are getting cheated out of a full can of soda.  I am a business class passenger and know this full well.  Secondly passengers like yourself want a product that is in sight and cannot purchase it.  The simple solution here is to offer the business class passenger a standard size can.  And then only stock one brand.  Simple but someone at Amtrak simply does not get this.  Amtrak management should be required to ride the trains undercover as passengers and see what it is really like.  Then things would change.

1 year, 2 months ago on Improving our Food and Beverage Service

Reply

And on the Capital Limited once my son and I had to ride coach from Chicago to Pittsburgh as the sleepers were sold out.  I asked for a reservation and was told that if any space would open it would be at last call.  Well last call was made at 10:14 Eastern time and we started to walk to the diner.  Less than one minute after last call was made the LSA announced the diner was closed.  I walked to the diner and advised the LSA of this and said that we needed to eat and she told us "Too bad, we are closed.  Coach passengers are never served before sleeping car passengers."  She said that coach passengers should eat in the cafe car.  Which we did.  That night about 20 coach passengers wanted to eat and were turned away.  No reason that diner could not have stayed open.

1 year, 2 months ago on Improving our Food and Beverage Service

Reply

I have probably eaten in an Amtrak dining car 150 times.  The food is consistent and usually good.  I love the steaks.  The special order vegan meals taste worse than dog food by the way.  What is not consistent is the service.  Some excellent.  Kathy Jackson on the Empire Builder comes to mind.  Keisha Shaw who used to work the Capital Limited was awesome.  But I have also sat for 90 minutes before my order was taken.  I have been on the Texas Eagle and asked 4 times for a coffee refill at breakfast only to be told the server was too busy to handle refills.  I have sat waiting on my food as servers worked hard and the LSA sat talking on a cell phone refusing to help the servers.


You need to entice the coach passengers to eat in the diner.  So many coach passengers do not even know they can eat in the diner.  Put menu's in the seatbacks.  Offer at seat service when possible.  On the Empire Builder when you did offer at seat service I have seen the coach attendants tell the people to walk to the diner as they did not have time to serve the food.  I have seen sleeper attendants refuse to offer in room dining as it was to far to walk from the Portland sleeper on train 27.

Offer a premium coach ticket that includes meals.  Offer this ticket at a higher price point of course.  But the two things you really need to work on is consistent friendly service.  And the second is to increase the number of coach passengers in the dining car.  

1 year, 2 months ago on Improving our Food and Beverage Service

Reply