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TravisKalanick And I very much appreciated how you guys handled it. Was only taking issue with the lack of acknowledgement of that problem in the article.
1 year, 5 months ago on Surge Pricing Followup
My only issue with this blog post…There was more than 1 user who said they didn't see the notification. I was one of them. Your support agent confirmed by looking in your system that I did not and refunded my surge pricing surcharge as a result. Also, one of your engineers, Dom Narducci, posted a comment (http://startingup.me/post/15141134089/redesigning-the-uber-surge-pricing-screen#comment-398441274) on this blog post where he admitted that some customers were not shown the warning. The blog post implies there was only 1 person who claimed to not see the notification and that they were lying. There were in fact more than that and at least 1, if not more, of us were telling the truth.