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Res. agents, Website development folks, ROW maintenance guys (and gals!), Superliner chefs and their kitchens (whom we the passengers never see!?!?), provisioning (how DOES getting ice to a train, in San Antonio or Albuquerque, in July, work?). Central baggage office, lost & found, and anything with dogs. I'd also like to see Station personnel from THE smallest stations and THE largest stations 'switch out' for a day. Someplace like here in LRK, with 2 trains a day, both in the middle of the night, must be a VERY different experience than, say, NYP any given Friday or CHI, the day before Thanksgiving, and vice-versa.
1 month, 1 week ago on How I Work: Amtrak CEO Joe Boardman