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Can you explain what you've done to make your *app* more reliable during times of congestion? I found it nearly impossible to even *request* a ride on Halloween, let alone ever get to the point where I could OK an increase in price. I found the app has behaved like this a couple of other times during busy weekend nights. I've usually given up and taken a cab instead. Since you raise rates on nights like tonight, what have you done to add capacity on nights like tonight to make sure your app works properly?
3 years, 3 months ago on NYE Surge Pricing Explained