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How is this the first time I have ever watched Tight Pants? Oh, and the First Moon Party. Ha ha ha.  Fun to revisit the old faves (and Tight Pants).  

3 days, 2 hours ago on Gin and Topics: My Favorites

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@LauraPetrolino @belllindsay It truly is (true, the analogy) --- this for example is a website for families dealing with special needs kids (among other things) --- so well-named. http://oxygenmaskproject.com/

3 days, 4 hours ago on Internal Crisis Management: Where Do You Fit in?

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Great lineup ... well that makes it sound kind of criminal ... list. :-)

3 days, 4 hours ago on The Spin Sucks Inquisition: A Recap

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Kind of a side issue but meetings would suck less for me if there was an openness to a little movement (i.e., if I am literally sitting for 15/30/45 minutes, I am guaranteed to get sleepy. Doesn't mean I'm not interested ..... just happens.) The ability to slip my chair back and walk around the room will help me think better and contribute more ........ #EndSuckyMeetings

3 days, 22 hours ago on Why Most Meetings Suck (and how to make them AWESOME)

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What a lovely image!!! And what a true post ---- our bodies (and minds) are not always our friends when it comes to navigating a calm path out of crisis mode. These are fantastic tips for managing. They have stimulated me to make sure I think though my crisis coping mechanisms for future tough situations. 

4 days, 3 hours ago on Internal Crisis Management: Where Do You Fit in?

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I'd be curious Clay since I assume your military experience part happened long before social media and I'm not sure how much responsibility you had for social media at the paper .... how has this changed now that journalists are in the role of a) disseminating information about the crisis but b) simultaneously conversing with people on a real time basis (i.e., Twitter) and dealing with the fact that civilians/non press are disseminating their own stuff (videos, youtube, etc.). How does that change crisis management? 

4 days, 6 hours ago on Why Crisis Relationships Matter

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I missed the Mercedes one! Oh no! Great examples. 

5 days, 3 hours ago on Four of the Worst PR Disasters of the Last Decade

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I have always said I blog to "practice my writing muscle" but who am I kidding? I love comments! I am amazed at how much good content I see out there in blogland that has zero comments. Maybe those people just want to practice their writing muscles too, but it's a shame to see great content hiding its light under the proverbial cyberbushel.  Personal bloggers definitely need to be their own best advocates (participating in blog hops, sharing across other channels, etc.) if they want some comment love. This was a really interesting breakdown! 

5 days, 8 hours ago on Two Lessons from Most Commented on Blog Posts

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@ginidietrich @biggreenpen I don't think the time period matters. The key is not to infer "your mother sent me." The sooner she realizes "PESO" is more than a unit of currency, the better for her future in the profession!

6 days, 1 hour ago on The 10 Percent of Communicators Who Get it

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Agree -- great month!! They were talking about the Southwest "crisis" on The View today. Sans the indepth analysis and accurate portrayal of events. 

6 days, 2 hours ago on Crisis Management: The Cliff’s Notes Version

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I just love "you have to actually go out and talk to people." So simple yet so ..... not done enough. I am SO SO SO excited that three days into her college career (which is now 7 days old), Tenley declared PR as her major. I know she may change majors (I sure did) but I think this would be such as good fit for her. I just am trying to act all cool and non-intrusive about it and not flood her with AWESOME guidance like this post because it doesn't take a PR expert to know moms don't know much (yet). :-) :-)

6 days, 6 hours ago on The 10 Percent of Communicators Who Get it

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Fantastic advice ... especially because it's probably easy to let overthinking create delay when speed of response is of prime importance.  

1 week ago on A Crisis Plan You Can Execute in 30 Minutes or Less

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@ginidietrich @JasKeller @LauraPetrolino make those balloons sparkly! 

1 week ago on The “I’m Busy” Badge of Pride

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@Eleanor Pierce @Howie Goldfarb yeah that cuteness instilled a definite moment of "happy" into my morning :-)

1 week ago on The “I’m Busy” Badge of Pride

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@LauraPetrolino @Howie Goldfarb Floridians ..... pffft......

1 week ago on The “I’m Busy” Badge of Pride

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@RobBiesenbach @LauraPetrolino I have been that client #apologies #sorry #meaculpa #bringoutthewetnoodles 

1 week ago on The “I’m Busy” Badge of Pride

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In yoga, one of the five components of the "niyamas" (personal code of conduct) is tapas (discipline). In "Yoga Wisdom at Work" (Showkeir and Showkeir), the authors say, "Time is a finite resource. Until someone discovers a way to manufacture more of it, the humble and the mighty all get twenty-four hours per day. Time management might help you pack more activity into your day (if packing more activity into your day really enriches your life), but it won't give you twenty-five hours." // I spent a lot of my life being proud to be "busy" but in retrospect that "busy-ness" was pushing me farther and farther away from who I was meant to be and what I was meant to do. Of course I am still figuring it all out ( we all are ) but "I'm busy" definitely is not necessarily something of which to be proud. 

1 week ago on The “I’m Busy” Badge of Pride

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Great choices this week......... Happy weekend everyone!

1 week, 3 days ago on Gin and Topics: Things Children Do Adults Can’t Do

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You know it's going to be an uncommonly interesting Friday when your day starts with "Heard it Through the Grapevine" on pencil via teeth! Great inquisition and I enjoyed your take on things. I had read your column about Salem's accident before and it really made an impact -- don't remember if I commented at the time or not but I dropped my 6 week old out of a bed onto a hardwood floor (well, she fell out of it but it was terrifying regardless of the specifics) during her infancy. Glad some power bigger than me kept her safe from my relatively incompetent (at that moment) parental hands. And I just sent her off to college so ... onward! :-)

1 week, 3 days ago on The Spin Sucks Inquisition: Danny Brown

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I really liked this post, Jess. I think an org that can do what you describe to manage an internal crisis shows a quite evolved level of organizational maturity (and so much of THAT has to do with the tone that is set from the top). If there is enough trust that anyone in the org can immediately point out an issue that has gone astray, even if they were responsible and it was a horrible mistake, that prevents a lot of wasted time determining blame and chasing an issue around the underground communication channels.  

1 week, 4 days ago on How to Manage an Internal Crisis Without Losing Your Mind

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@lizreusswig I see what you did there ... :-)

1 week, 4 days ago on Social Media Missteps: A Jawbone UPdate

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I am so glad there was progress!! I was just looking at Jawbones at a store yesterday which got me thinking about you and this entire situation. Agree it's important to give props when something is resolved satisfactorily .... and glad you did so! As for the teasing, you'd miss it? Don't you get it through other avenues around there besides the Jawbone community? :-) // Lastly, I don't know what the numbers are on this but I'd have to think for every customer being vocal on social media about an issue, there are many more being silent (or just going ahead and switching to a different brand). Seems SO logical to heed those vocal customers as a chance to resolve an issue that may be costing you more than that one customer.

1 week, 4 days ago on Social Media Missteps: A Jawbone UPdate

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You know, that's a good question. When I saw the question on Facebook, I immediately thought of Rebecca Amy Todd (and the post she wrote about this topic, which I shared on your FB page). She would quite literally view that as colon - hyphen - closed paren. And when I am talking to her on social media, I literally have to stop myself from adding a smiley which tells me I may be a bit of a serial emoticon-er. // I do use them often (and hashtags more often than that) but I don't really see them as replacing anything ... maybe adding a touch of humor or sharing an attempt at a cyber warm and fuzzy. And I think it's pretty cool that your mom emails/texts/whatever -- all moms deserve as many :-) 's as they can get! 

1 week, 4 days ago on Why I Never Use Emoticons

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@StickyBranding @biggreenpen That's true. Part of the issue had to do with change of leadership and a leader who "inherited" some hiring choices that did not contribute to the vision. What advice would you give an incoming leader about how to assess vision/values/etc and align staffing with those?

1 week, 5 days ago on Refer to Your Values in a Crisis

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"It’s hard to slow down and consider your core values in a crisis." .... and even NOT in a crisis. It's easy as an organization to begin a slow drift way from those values before anything hits the fan. Which leaves you even MORE exposed in a crisis. // I have worked in a situation where the staff were for various reasons composed of "not the right people" (and for all I know I was not the "right people" for that environment either but it's almost impossible to mold people to fit an environment for which they are wrong, even if they have abundant other strengths. Great post.

1 week, 5 days ago on Refer to Your Values in a Crisis

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@ginidietrich Thanks @annhandley - this was great!

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@DrgnflyMktSci So much of it has to do with practice .... putting yourself in that environment over and over (like with Toastmasters for example). It definitely helps you reach a comfort level!

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@annhandley @Howie Goldfarb it's worth reiterating #AllTheSnacks 

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@belllindsay @annhandley @Eleanor Pierce I would struggle with that too (dictating what I want to appear as words). That said, one of the best techniques to get a sense of how your writing will come across is to read it out loud so maybe it would be an interesting exercise to dictate what you intend to write sometimes. May have to try it out!

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@ginidietrich @annhandley When you're done with the Goldfinch, I want to chime in also. 34 hours (audio) is a long time to spend with a book. 

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@Eleanor Pierce (I was given a book as part of a campaign to blog about once. It was a hardcover that would retail for $24.95. Among three HUGE typos was this line: "the obstetrician took a peak between my legs to see how I was progressing." I truly hope not. Truly.) 

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@ginidietrich @biggreenpen @Eleanor Pierce true, I probably wasn't her first consideration .....

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@Eleanor Pierce thank you for not doing that :-)

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@annhandley  I think you need to hold on that aneurism until 1 EST please :-)

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@annhandley @belllindsay I struggle with that as well. It depends on the context to some degree. Ten years ago you would have never caught me starting a sentence with a conjunction. And now sometimes it finds its way into my writing ....

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@Eleanor Pierce @ginidietrich I definitely remember it.  I think the author of the comment truly felt that way -- and at the same time wasn't being contrary -- I think (maybe) what they weren't taking into account is that even creating great visual content requires an understanding of context (like putting together a storyboard, giving written instructions to designers, explaining your concept, etc. #TeamWriting

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@ginidietrich I think, along with that, even "business" writing is better done by people with a broad literary background .... and it seems more and more challenging for kids to acquire that these days. 

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@ginidietrich @aimeelwest Yes, we definitely do.

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@LauraPetrolino and to further confuse you, "Ann" is not spelled ME ME ME :-)

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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@ginidietrich @JoeyGiangola they're nimble that team...

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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Looking forward to it!

1 week, 5 days ago on Join Ann Handley for a Special Author Q&A Today

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That's certainly true for me as a Tripadvisor user (that I pay attention to how a hotel responded to complaints to gauge the likelihood that the establishment would be responsive to my concerns). Great points here, Clay!

1 week, 6 days ago on Bad Reviews: A Crisis or a Blessing?

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