Livefyre Profile

Activity Stream

I’m actually kind of an introvert. I know, I speak and sell and even perform music in public but some of my favorite days are those when I get the office all to myself so I can fumble around hacking some code.

I may come back and reply to all this introvert talk but I need to take some time to reflect on it first, to turn various responses around in my mind, and to prepare for the inevitable exchange of responses. Excuse me a moment ......

3 hours, 40 minutes ago on The Spin Sucks Inquisition: John Jantsch

Reply

Do you know how much discipline it takes me over the week not to watch things, because I'm pretty sure they'll end up here?! Case in point: Southwest, Moms, Pharrell. Such a good set of choices this week. Drunk guy was hilarious (and looked 1000% more with it than I would in similar circumstances) ... Pharrell crying and saying he's doing what he loved hit me right. where. I. am. (am not really but want to be) right now ... Owls - funny ... Moms - so true! ... Flight attendant - two thumbs up. If I had a third I would put it up!!!

3 hours, 45 minutes ago on Gin and Topics: Happy Owls, Happy Artists, and Happy Moms

Reply

Congrats on being today's inquisitee! I wanted to comment on almost all of the sidenotes (fellow introvert here!! never made a big mistake either!! (kidding on that one)). Happy to connect with you here -- have a great inquisitee day!

11 hours, 45 minutes ago on The Spin Sucks Inquisition: John Jantsch

Reply
Either scroll back to the top and write a sidenote about your thoughts on blog comments remaining open or being closed or come back down here and write a love note to someone in the community.

Love note? If I did that I would inevitably leave someone out. How's this? I think the SS community ROCKS, I love blog comments (and I know a good comment environment requires someone moderating...), and it'll be interesting to see the role sidenotes play!

1 day, 11 hours ago on Livefyre Sidenotes: Super Cool New Feature

Reply

@bdorman264 Laura's post leads me to think about a national automotive safety company that used to be all about getting us where we were going and protecting us in case of roadside emergency. // They've gone a LOT more to upselling/crossselling/otherways of getting $$ out of members. That's definitely not unethical and may just represent a business decision BUT I think companies that start of with a solid corporate social responsibility must be mightily challenged to keep that part of their moral compass strong ... so many demands. Great discussion Laura and .... ICE CREAM.

2 days, 4 hours ago on Ice Cream, Business Ethics, and Fair-Trade Sprinkles

Reply

Many great insights, but my favorite is "take time to think," which is applicable in so many situations.

3 days, 3 hours ago on Clay Morgan – The PR Expert Corner

Reply

ACK! Got a conflict! But hopefully I can catch the tail end and definitely will come back to check out the q&a. Love @robbiesenbach 's take on things!

2 days, 11 hours ago on Join Rob Biesenbach for a Special Livefyre Q&A Today

Reply

@LSSocialEngage agree - such fantastic points (and ones that older teenagers/college kids would be well advised to think about. I had an employee once in a contact center who didn't. take. a. single. call. but  held the phone up to her ear as if she was (a bit of an exaggeration here but she truly did very little real work while expending a LOT of effort to look like she was). Fabulous reminders Jess - thank you for sharing this.

3 days, 1 hour ago on Don’t Maintain Your Reputation, Build It

Reply

@LauraPetrolino I like this post so much & have no clue where to begin. I'll start with what immediately came to mind -- my struggle lately to have balance between online and IRL. I get so much enjoyment out of my online relationships and the "what if" pressure I feel about the potential success of IRL meetings with these folks is a little out of kilter. It's definitely a challenge area for those of us who love both.

4 days, 2 hours ago on Online Integrity: Are You Who You Say You Are?

Reply

@belllindsay @RebeccaTodd oh crap I hope @martinwaxman doesn't expect his twoaster to actually make twoast when he and I meet someday!!

4 days, 2 hours ago on Online Integrity: Are You Who You Say You Are?

Reply

I had seen the Heigl/Duane Reade thing across social media this week but never read it, so now I can check that off the list! I tend to agree w/you, Howie, that she doesn't have much of a case (and $6 million??!!). I know as much as I crave a little notoriety now and then, it would probably make me batsh*t crazy to be followed around by a hundred photogs documenting my every move. Which is mainly what's keeping me from making the "she has gotten a LOT for her fame so she should put up with this kind of thing" argument. // Laura - wow that's cool! // Lindsay - that's interesting!


My contribution(s):


This is more of a G&T kind of thing but it's a heart warmer:  http://youtu.be/wNndU9GtpGo


Another thought-provoker:  http://jasonfwright.com/column/how-i-blew-the-choice-between-free-lunch-and-a-friend.html


Happy Week All!!

5 days, 10 hours ago on The Three Things, Edition 77

Reply

I have been having a frustrating day but this provide a few moments of WELCOME relief! I think I want a snake hat. I have been in far too many meetings like #2 - UGH. I love the old guy & the little girls (and I hope dad doesn't rush to buy them voice lessons -- they're perfect as is. And as a fitness lover you can imagine how crazy I am about #5 in general. And duct tape. A very versatile product!

1 week ago on Gin and Topics: Self-Deprecating Workout and Twins Sing “Let it Go”

Reply

@Eleanor Pierce would LOVE to discuss "ban bossy"

1 week ago on The Spin Sucks Inquisition: Lindsay Bell

Reply

@makeaner @belllindsay Five Days at Memorial is a book you will never forget; I'd be interested in your opinion when you're done. 

1 week ago on The Spin Sucks Inquisition: Lindsay Bell

Reply

Cool post about you Lindsay!! And I love two words/phrases in here: "arrogant female dog’ness" and "mortal coil." I think you know how I feel about Five Days at Memorial, and I am positive you are not alone in fighting that insecurity scourge --- rest assured you have so much to give and there's truly no one like you! :-)

1 week ago on The Spin Sucks Inquisition: Lindsay Bell

Reply

@belllindsay me too .... one of my true fave quotes is "only three percent of adults have written goals, and everyone else works for them" (Brian Tracy) -- while it's not always about getting to a position where others are working for you, I wholeheartedly believe it's true that writing it down exponentially increases the likelihood of goals being achieved.

1 week, 1 day ago on The One-Page Quarterly Plan Template

Reply

Excellent points, Clay. You also referenced something important -- that you used those existing relationships to speak with people in venues outside the meetings ..... to one-on-one create connections and more intricate understandings, even when you disagreed.

1 week, 2 days ago on Building a Community of Champions

Reply

@Eleanor Pierce @biggreenpen good point! Now I'm on. Hopefully I'll see more interesting substance and less bits and pieces LOL. Plus the icon is so darn cute!

1 week, 3 days ago on SnapChat and Building Community Where Your Audience is

Reply

@ClayMorgan agree on the many platforms and overlap. I already know when I see some people's pan of brownies on Instagram with the caption "warm goodness out of the over #yum" that I'll see it within minutes on Twitter and FB also. It doesn't really matter but ... it can get irritating! :-) (And if I get on Snapchat my teenager may be mighty unhappy with me....)

1 week, 3 days ago on SnapChat and Building Community Where Your Audience is

Reply

@Randy Milanovic clicking "like" seems very minor for all you have shared ... but thank you for this ...

1 week, 3 days ago on Your Legacy: How Do You Want to be Remembered?

Reply

I knew I would love this post as soon as I saw the title -- this (legacies) has been my topic of much rumination recently. I keep tucking away posts and other pieces of wisdom about living your legacy; the mass of them is beginning to create quite the weight which will push me to big decisions. This weekend, I heard Deborah Norville interviewed about the time she was released from The Today Show (in favor of Katie Couric). She was diplomatic but did say, "it was like being on the edge of a cliff being run down by an army of bayonet wielding soldiers, knowing if you jumped it would be into crocodile infested waters." That's a little bit how I feel lately knowing that a move/choice is imminent but having to steel myself for the crocodiles. // Gini, I know your time is split a hundred different directions but if your fiction has a place in your heart and passions, I really hope you'll find a way to pursue it! // Here's a good piece about all this: http://sophiaschildren.wordpress.com/2014/03/06/the-question-holds-the-lantern/ (my fave line: "When your soul awakens, you begin to truly inherit your life."). // Lastly, I think I've shared this before but my sister in law died at age 30 in her sleep, leaving behind three children under six. If ever there has been a direct and powerful reminder to make the most of every day, that was it, a hundred times

1 week, 3 days ago on Your Legacy: How Do You Want to be Remembered?

Reply

Yeesh, all, I'm running so late to get out of the house ... just a quick pop-in. I am 150% with Howie on the baseball/paternity story. You can never ever ever get back those moments and those first days. Baseball will be being played forever. That player made the right choice, hands down. // Will look forward to the genius story & the story Lindsay shared.


My contribution: I thought this was interesting, partially because I agree there's a mixture of the "weak and strong ties" that are part of a good recipe for how to compose our social environments:  http://greatergood.berkeley.edu/quizzes/take_quiz/13?utm_source=GGSC+Newsletter+%232-+March+2014&utm_campaign=GG+Newsletter+%232-+March+2014+&utm_medium=email

1 week, 5 days ago on The Three Things, Edition 76

Reply

@Digital_DRK Another banner week for G&T! So happy for that waitress. Couldn't help smiling at Hugh Jackman having so much fun. The weather one cracked me up -- seeing as how I have so much fun on twitter with my weather people. The coffee? OMG at the ashes and breast milk. Lastly .....y'all don't kick me out for being curmudgeonly but although the gender reveal is funny (and they'll probably play it for him at his sister's wedding in 25 yers) ..... is anyone else as conflicted as me about the over the top things of this nature (not this one ... it was just a pink cake) but Pinterest will yield an entire array of fancy gender reveal options; Bill & Giuliana had one with a fancy Hollywood party planner, etc. What ever happened to either not knowing or just being quietly thrilled when the technician/doctor told you what you were having? Sorry -- will try to revert to my usual OptiHappyPlace again. :-)

2 weeks ago on Gin and Topics: Hugh Jackman Sings and a Waitress Will Make You Cry

Reply

Very fascinating and enjoyed learning more about you, Mitch!! Definitely a fellow introvert here more comfortable at a keyboard or on a stage but struggling with the inbetween.  I haven't read the Eggers book you referred to but loved What is the What. Nice to "meet" you!

2 weeks ago on The Spin Sucks Inquisition: Mitch Joel

Reply

This writeup (well done!) reminded me of the book I read "Five Days at Memorial" regarding Memorial Hospital's attempts to function during Hurricane Katrina. I think "where to start" is (obviously) critical .... in their case they had all kinds of procedures for the different things that happened (storm, loss of power, loss of personnel) but no procedure for more than one of the things happening at once. // The biggest issue to me was the utter lack of knowing "who was in charge" -- a large amount of time was spent taking instructions from a man who said he was "with FEMA" who was actually a marginally-related volunteer. No one took accountability for doing an inventory of patients, staff, resources -- leaving out an entire floor of people who were "someone else's patients" because they were there under a subcontract. (All the while, some people assumed they WERE being taken care of.) The only silver lining is that procedures were developed for other emergencies (such as Hurricane Sandy) that fed off of the lessons learned in Katrina (i.e., if you have six ventilator dependent babies and three ventilators that aren't dependent on power, who do you ventilate?). This is extremely oversimplifying it but: 1) have a plan 2) specifically agree on who is in charge 3) even though procedures are critical, know when to toss procedures in lieu of contingency actions.

2 weeks, 1 day ago on Crisis Communications Lessons from Malaysia Airlines

Reply

I agree! I always wonder how such consistent and positive customer service gets infused in a staff. I know it's about training but it seems to me that the recipe has other components -- like hiring well in the first place, ongoing touching base with the staff, etc.

2 weeks, 1 day ago on Customer Service is Your Best Marketing

Reply

CONGRATS!

2 weeks, 2 days ago on What’s Happening With @Soulati?

Reply

@ginidietrich @kanya632 that's awesome to hear; there are some areas where it definitely felt like the surface had been scratched & I wanted more!

2 weeks, 2 days ago on Join Gini Dietrich for a Special Livefyre Q&A Today

Reply

 @ginidietrich I would also be interested in the process of writing the book. I know this was your second book .....how did you organize your thoughts both figuratively (in your head) and literally (various materials, sources, etc.)? thanks.

2 weeks, 2 days ago on Join Gini Dietrich for a Special Livefyre Q&A Today

Reply

I was familiar with this content, having read Spin Sucks, but it definitely bears repeating. 

2 weeks, 3 days ago on Eight-Step Process to Clean-up Your Online Reputation

Reply

@Digital_DRK Chiming in as well. Congrats!!

2 weeks, 4 days ago on Spin Sucks (the Book) is Here!

Reply

@ClayMorgan Agree with Clay -- fabulous example (and hey thx for those ab pix) and yes I did go google my name before coming over here to comment. :-)

2 weeks, 4 days ago on Online Reputation Management and Adult Films

Reply

I thought the tone of the book carried over perfectly from her blog and agree on the transparency -- it's the only way to go!

2 weeks, 4 days ago on Review of “Spin Sucks: Communication and Reputation Management in the Digital Age”

Reply

@JoeCardillo @biggreenpen Just discovered it today via Lindsay. I was in a hurry to get out of the house so didn't read it in as much detail as I need to but ... wow already.

2 weeks, 5 days ago on The Three Things, 75th Edition

Reply

@belllindsay @biggreenpen me too ... I'll go check out the piece on your wall ...

2 weeks, 5 days ago on The Three Things, 75th Edition

Reply

Another thought-provoking three (although as a fellow #spinsucks Ambassador I guess I've already been doing some thinking/writing about #3!). I think with Howie's article, it's important to have the conversation that is raised in the piece, although I can't embrace the premise that it would be a good idea to manipulate embryos toward "higher intelligence." I still think a portion of life's destiny needs to be in the "what's meant to be will be" category. // And on the Pharma -- I can see why social media is not (at all) a natural fit for pharma but it seems like if Pharma withdraws from social media for all the reasons listed, the void will still be filled .... and perhaps with erroneous info. I think this bullet was one of the most telling "PR and marketing rarely coordinate within a given brand" - in ANY business these days, departments need to coordinate with one another -- I think that's more of an excuse than a rationale ....


As for my contribution(s). I have several since I missed last week but will go with the two that I found most interesting in the past couple of weeks:


I have been following David Leite for his foodie blog for a while but this post demonstrated an entirely different "piece" of him and I found it very moving:  http://leitesculinaria.com/81699/writings-bipolar-disorder.html


I put this piece in my "For Three Things" folder with a few misgivings because I don't want my intent to be misconstrued. I am NOT sharing it for any political or religious reasons (so you kind of have to put aside the website from which it came and view it as a standalone piece). It touched and moved me because I had a pregnancy once which failed early (maybe around 8 weeks). I had them give me half the anesthesia before the d&c so I could ask the doctor one more time (and I had definitely asked in advance & had no reason to think he wouldn't) to do genetic testing on the embryo (and then I had the rest of the anesthesia) .... for some reason it mattered to know "what was wrong." The condition may not have been exactly what the infant in this video had but it was similar. Why does it matter for comms people? It matters because there are so many gray areas in how people perceive things, and how they are informed by their particular experiences. And somehow this piece seems to be remotely related to the article Howie shared, not sure how but it's related. http://www.lifenews.com/2014/03/21/video-shows-humanity-of-baby-with-trisomy-13-who-doctors-said-was-incompatible-with-life/

2 weeks, 5 days ago on The Three Things, 75th Edition

Reply

Definitely not going to "hate you" for your opinion! As a passionate advocate for autism, I have struggled this year for how to convey my support in April, knowing the issues that exist regarding Autism Speaks. Basically, I've decided to make sure everyone knows my main goal is supporting those with autism, their families, and the broader world around them. I do think blue as a color in April makes a statement that goes beyond Autism Speaks. But I definitely definitely respect all the different viewpoints.

2 weeks, 5 days ago on Why I DON’T support the “Light It Up Blue” Campaign but respect that you might

Reply

I'm liking this Inquisition thing better and better! Nice to get to know you better, Andy, and appreciate your story of the digital signage venture & the bullet points re: what you learned!

3 weeks ago on The Spin Sucks Inquisition: Andy Crestodina

Reply

@ginidietrich and to answer the original question re: which side I'm on .. to me it's not exactly a side -- I think each of you has reasons you believe in strongly. As a "small" blogger, I always say I write to flex my writing muscle mainly but oh how a comment thrills me! (that includes yours recently Gini and ps the sham is in the mail from Baton Rouge, LA but I digress!!). And this community is proof of how to do it right .... I wouldn't trade the SS model for anything.

3 weeks, 1 day ago on Why We Won’t Shut Off Blog Comments

Reply

@ThePaulSutton @RobBiesenbach One of the interns probably lost the invitation ...... now they'll get fired.

3 weeks, 1 day ago on Why We Won’t Shut Off Blog Comments

Reply

@RobBiesenbach @ThePaulSutton great bullet points re: commenter responsibilities!

3 weeks, 1 day ago on Why We Won’t Shut Off Blog Comments

Reply

@annelizhannan It's for our GLOBAL HEALTH. Isn't that all that needs to be said? :-)

3 weeks, 1 day ago on Why We Won’t Shut Off Blog Comments

Reply

@annelizhannan @martinwaxman not to sounded jaded but there are definitely easier ways to learn new platforms withoout procreating - easier on your heart and pocketbook <grin> <parent of two teens speaking at a time of stress> :-)

3 weeks, 1 day ago on Social Media, Boomers, and Rock and Roll

Reply

I don't know if this gets at your question (and I'm probably an outlier because I DID vote on Gini's list!) but I can just tell you what I think as a consumer.  In general, I agree with you that if it's a "big" business I often won't "like" or interact. In part, I post so much about my fitness stuff that I figure I'm already marginal on some people's tolerance so they REALLY don't care that I just "liked" [insert name of big corporate whatever here]. I can't really see what my FB page looks like to others (I know I COULD but I don't check often). And I know what I want to see in others ... and it's not a string of likes of generic businesses. // I'm more liberal on Twitter with favoriting because if I like them I do want to give them props. // What's odd to me about your example is that pretty much the main klout perk I get is $5 McDonalds cards .... I do NOT like McDonalds but I have a teenager who does so I do accept them and occasionally tweet with the hashtag they request -- rightly or wrongly -- but why do they even want me to have a $5 giftcard anyway? // I do love being part of a community (online, for purposes of this discussion) ... especially a community that interacts. Great food for thought here (and not the kind of food you get under the arches .....).

3 weeks, 2 days ago on Your Customers Aren&#8217;t Lazy&#8230;Only On Social Media

Reply