Wife of one, Mom of two, Friend of many.
Where to begin? Where. to. begin?! First of all it is so nice to comment when I am not at the ofc on ie9 but that's a different story. Oh, Chicago weather guy!!!!!!!!!!!!!!!!!!! ( @ginidietrich you know how ATTACHED I get to my weather people). But I swear I saw a squirrel pop its head out of the snow ... surprised this vid made the top 5. But it's so epic! // They were all good. // Thanks for the vibes after a week that had its not-so-phenomenal-points! :-)
3 hours, 32 minutes ago on Gin and Topics: Rotary Phones, the Oscars, and the Polar Vortex
@KateNolan I scheduled a 6 a.m. flight Sunday morning - Sunday morning of "spring forward" fame. What the heck was I thinking?!
3 hours, 36 minutes ago on Gin and Topics: Rotary Phones, the Oscars, and the Polar Vortex
I think I mentioned this before, but I seriously love the line, "If your employees aren’t already your advocates in real life offline, they will never be online." Not being in the field, there's not a lot I can say specific to some of your points. I will say (to kind of get back to your quote) that a lot of businesses still want their employees to completely segregate themselves from their employer on social media ... well I can't quantify "a lot" but I do think it's true anecdotally. I was advised by my Executive Director "it's really best if you don't talk about us on social media." The leadup to that conversation is kind of long and complicated and I'd be glad to share sometime (and FWIW I don't let that admonition stop me completely but especially when I was our family's sole breadwinner I have to admit it kept me muted). // I also like the term "thought fad" (because I really hate overuse of the term "thought leader" .... there are many fewer true thought leaders around than people who proclaim to be that).
8 hours, 4 minutes ago on Open Letter To My Marketing/Advertising/Media/PR Peers
@Howie Goldfarb Just FYI I did start the list of daily activities in order to rank them but decided that .... hmmm ..... my life on a spreadsheet sounds a little wacky. It's on hiatus until I turn it into something.
8 hours, 24 minutes ago on Your Content Isn’t As Great As You Think It Is
@belllindsay Congrats Amy!
15 hours, 16 minutes ago on #FollowFriday: Amy Tobin
@LauraPetrolino .....visit.....at Legoland......with possible grape stomping. #HasToHappen #JoinUsAmy
15 hours, 17 minutes ago on #FollowFriday: Amy Tobin
@Steveyastrow @steveyastrow@SpinSucks@JimBlasingame Let's see - a lot of things but 1) the credence Age of the Customer gives to "the reality of more customer control" 2) the fact that communities are much more dynamic than static, and 3) the idea that "having an organization that is built on trust is an essential "age of the customer" best practice.
23 hours, 31 minutes ago on Five Ways to Ditch the Pitch
@Steveyastrow @steveyastrow@SpinSucks@JimBlasingame I will come back and answer this!!
23 hours, 39 minutes ago on Five Ways to Ditch the Pitch
@howiegoldfarb @ginidietrich @wingandaprayerf I don't know what lovely vegjello creation is being referred to specifically, but there's: http://www.cooks.com/recipe/cb1jc460/vegetable-jello-salad.html (hmm, mayo and jello)
1 day, 10 hours ago on Five Tips to Deal with Angry Clients
@EleanorPie Agree. I suppose my customer service experience is more on the other end of a contact center line (or supervising people who are ..) so my experiences aren't directly related to an "angry client" like this. But it is sobering when your initial red flags are confirmed as things unfold. Sometimes the only thing to do is sever the relationship (or have it severed in this case I guess ..). Something tells me his start up ....... eventually didn't (start up).
1 day, 14 hours ago on Five Tips to Deal with Angry Clients
@ClayMorgan @biggreenpen @CynthiaDAlba Clay, I'm just walking away from this conversation heartened that out of all this gaming may (MAY!) emerge a kid who can still make a difference in the world and a living for himself. This mom wonders sometimes ... (often)...
2 days, 12 hours ago on The Game of Content
@JayDolan @ClayMorgan Is there a cross reference translator for those of us who don't understand these references? ;-)
@ClayMorgan @CynthiaDAlba Interesting insights, Clay, and they gave me a little window into the positives of gaming that I am not sure I have tended to see (my 14 year old is a BIG gamer .....). Judging by his incessant requests for a big deal gaming computer and a recorder that will capture his play, he has some plans of his own to create a bunch of UGC.
2 days, 14 hours ago on The Game of Content
Here's the comment I tried to make this morning, when I was foiled by ie9 and my work firewalls. I am not sure if this comment applies (not that that has ever stopped me!) as it's kind of the opposite. But I (along with a gazillion people) applied to be a Fitfluential ambassador back in October. There were some delays that were explained by the founder along the way. Notifications have come out, and the founder posted on her page recently (paraphrasing here: 'These are the steps to take if you haven't gotten a notification yet. Sending hostile emails to me and my CMO are not effective. If you have that much hostility, buy me a year of massages to deal with all the stress this has created and then we'll talk.' // These hostile advances/inquiries were from people who wanted something only she and team could give ...... how on earth does that say "potential ambassador"? I was trying to explain all this to hubs last night ... the funky dynamics when people know you can get something for free (as in product samples to review) and the ability to claim to be an ambassador and community catalyst ..... but holy heck that's almost certain to have the opposite effect. // I guess it's good I didn't send any epithet-filled emails to Gini asking the status of my Spin Sucks Ambassadorship ..... it's probably bad enough that I make the occasional squirrel reference.
3 days, 3 hours ago on Kelly Blazek Proves Communicators Have One Chance to Get it Right
@SusynEliseDuris @susancellura @SpinSucks Sue, as I mentioned on Twitter, I really agree!! Having spent a lot of time in contact centers, I was frequently struck by the thought "what if the sales people spent a half hour on the phones" and/or "what if the contact center people spent a half hour out in the field." It gives you SUCH a different perspective and enhances cohesiveness around the mission, I think!
3 days, 6 hours ago on Silos: Knock Them Down to Build Business
@Sjeanne06 @biggreenpen @ginidietrich ME TOO! (it's rare but there are times when only all caps will do!)
3 days, 11 hours ago on Kelly Blazek Proves Communicators Have One Chance to Get it Right
@Sjeanne06 @ginidietrich I love the "as a person" (or, to be specific AS A PERSON) part of this.
3 days, 12 hours ago on Kelly Blazek Proves Communicators Have One Chance to Get it Right
@CommProSuzi I really, really love these tips! I would expand on the "reading" one by encouraging people to "read" / "listen" to audiobooks. It is astounding how a turn of phrase can leap out at you via audio differently than on hard copy (or kindle screen/whatever). And I feel that imagery is created/perceived differently via audiobook than paper.
4 days, 10 hours ago on Improve Your Writing with Six Writerly Hobbies
I think this is an excellent point, Ken. I think a related point is "chat with your neighbor quietly about an issue rather than blistering the in the local newspaper as a first resort." Although I haven't always done things in this order, if I have a beef with a business I try too engage them via email or some other method before screaming at them on Twitter. Sometimes there's a resolution that leaves us all happy and no one bloodied. // And although I'm probably more hung up than I need to be on this, I still think about your comment about what a "frequent liker" I am ..... I do think there is something about being "too familiar too soon" with people IRL that extends to social media as well .... Well articulated post!
4 days, 12 hours ago on How to Be a Good Social Citizen
@Howie Goldfarb @biggreenpen It's Big Gay Ice Cream. This was the East Village location; now they have a West Village Location as well. Here's my little bloggy remembrance: http://biggreenpen.com/2012/10/10/wordless-wednesday-salty-pimp-edition/
4 days, 15 hours ago on Your Content Isn’t As Great As You Think It Is