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Jay, this is such a great story. To me service and business is all about treating people as people. And that's what Becky was doing. Not only did she treat Abraham as a person, she made all of the other passengers, like yourself feel so good too! More service associates need to think of ideas that will be nice surprises for their customers every day of the year. Richard Shapiro, The Center For Client Retention

3 years, 4 months ago on Social Business Is About Actions Not Words