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 @tamcdonald I might let that remain a mystery. Now that I've effectively launched my brand around pants, I think it's time to let that be the question most on inquiring minds. You know, keep 'em interested. (I'm totally writing a book about pants and community. I'm inspired) 

1 year, 9 months ago on Community Manager Pot Luck

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I'm bringing potato salad! 

1 year, 9 months ago on Community Manager Pot Luck

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 @tamcdonald never. I shall call you Slim. Or perhaps Grim. But never Dim (that's me!) Rookie mistake ;) ?

 

1 year, 9 months ago on When Business Is Not All About Business

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This is going to be awesome! I'd love to take part in the hangout Jim! 

1 year, 9 months ago on When Business Is Not All About Business

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looking forward to this! 

1 year, 10 months ago on The Care And Feeding Of Social Communities

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Great post! I could not agree more with your five step process. And thanks for the Radian6 mention - we appreciate the love :)

Jenn Seeley - Community Engagement, Radian6

2 years, 2 months ago on Five Step Process for Using the Social Web

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From one pretty person to another.. HA! .. I have different feelings about 'pretty'. Like Zoe, I am thinking in terms of 'beauty' and not so superficially as 'pretty'... But yes, pretty catches my eye. So do broken and dirty. Something that's unusual inspires me as much as, if not more than, pretty. You're right though, a book with a pretty jacket is more apt to tempt me to grab it from the shelf, but if it's superficial? Down it goes and off I wander looking for something more compelling than just surface interest. 

2 years, 4 months ago on Why is Pretty So Important?

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Yikes! Too little, too late... too bad? Great take-aways for 'should dos' for email marketers.. There is hope (in my ever optimistic mind) that Travelocity at least gets it. Their efforts were just ill-timed. I was directed here by the fantastic @TCoughlin in response to my own post of a slightly different nature. Timing is everything in an age where we buy packages blazoned with words like 'instant'. Excellent points!

 

Jenn Seeley

Community Engagement, Radian6

2 years, 5 months ago on The Importance of a Timely, Valuable Email

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@JayBaer@jenn_seeley@ClaireThompson Yes, agreed! And although I spoke of 'media' in my response (because well, now here we are in fact.. sharing the story via said media) .. I certainly see the value in 'social' not being boxed up as just one small piece (media) to a much larger picture. I think it's fair to say that although there has been this mighty 'shift' of power and consumers now look to 'social media' for everything from giving kudos to hashing out a problem, that consumers look to 'social' and expect friendly interactions online and off alike.

2 years, 8 months ago on Social Business Is About Actions Not Words

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@ClaireThompson I can hear what you're thinking, Claire, but I get the what and why behind this being 'social'. Social is more than 'just media', or at least, it needs to be. Although it may be argued that Becky didn't utilize social media directly, her actions are the kind that scream 'tweet and tell the world'... And because of the freedom to be unscripted, warm and personal, Southwest Airlines came out on top for a boy, his family, the passengers on a plane.. and now, the social web. Perhaps Becky herself didn't send out a tweet, or hack out a blog post, but she (on behalf of a giant brand that has entrusted her with such authority) created an experience that was worthy of sharing with an audience that Southwest Airlines could only hope to do on their own.

Being heavily involved in what's happening in social with airlines, I have to respectfully disagree with you Claire. In fact, this one small story sparks many a potential blog post.... Thanks for that, @JayBaer !!

2 years, 8 months ago on Social Business Is About Actions Not Words

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