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This article is dead on. It makes me wonder sometimes what the priorities are of these multibillion companies wining about their “tweets” and “Likes”. It really comes down to quality and satisfaction. Are the customers happy. Is it a quality product. Personally I'd much rather see 20 happy customers rather than 20 likes on Facebook. Great article. Thumbs up, aka "Like"
2 years ago on The Real Reason Your Customers Don’t Like You on Facebook