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1 year, 7 months ago on Muse March Madness 2013: Dewey vs. Lemony
Dewey takes it to the hoop!!
Dewey's middle name is "I eat Scouts for breakfast"
1 year, 8 months ago on Muse March Madness 2013: Dewey vs. Scout
Dewey will fetch up an Uber promo code!
@PhillyGuy81 @benjaminrcox and of course we connect consumers to TAXIs in 4 cities, in North America, soon to be more. Those are available with no surge on NYE... guess what though, probably little to no availability
1 year, 11 months ago on New Year's Eve 2012
@PhillyGuy81 @benjaminrcox so the best you have is that this doesn't happen anywhere else so it must be wrong?
how about airlines?
- go to the checkin line and try to buy a ticket and you will get an up to the minute price. their website, mobile, etc, is all the same. with drastic changes very quickly. I saw a ticket this morning from LAX to SFO listed at $97, 2 hours later that same ticket was going for $250...
- how about hotels? up to the minute pricing
- gas prices change at least daily, sometimes multiple times a day.
- commodities and natural resources
- the list goes on. i'm not saying this approach works everywhere, but it works for us... and if it's not up your alley there are certainly other services like renting out a limo for the night as you have done... I continue to not understand what your beef is
@PhillyGuy81 @MattKuzma Phillyguy, you're totally uninformed and making accusations that are now bordering on trade libel.
Artificial inflation would suggest we're taking higher margins during NYE, that the cost of suppliers isn't going up, but that we're pushing the price up anyways.
Nothing could be further from the truth. Uber takes 20% of total fares generated. Surge or no surge. End of story. If prices got too high, drivers wouldn't make any money. If prices got too low, riders wouldn't be able to get a ride.
@PhillyGuy81 I'd prefer Uber to be a platform that doesn't dictate draconian terms to its serf drivers as you suggest. We partner with sedan companies and their drivers. Those companies have the freedom to work on our system when and how they like.
As we like to say in the office, "We give riders high fives but we give drivers hugs"
I'll leave you to the serfdom and whipping.
@benjaminrcox @PhillyGuy81 only the wealthy can go to a happening bar on New Year's eve. only the wealthy can get a first class ticket to Singapore on New Year's Eve. Only the wealthy can afford a table at TGIF's in Times Square which goes for $3500 on New Year's Eve... I'm not sure what I can do to help you, but we'll make sure we'll connect you with the most reliable on-demand luxury limousine transportation on New Year's Eve... it's not for everyone, but we aim to do a great job for the folks who can afford the service we connect them to.
@benjaminrcox @PhillyGuy81 vs. what Philly had before Uber which is a TAXI system that no one could rely on at all on New Year's. You guys still have the TAXI system. This is an additional alternative, connecting you to other licensed, regulated transportation options in the city. Why are you so angry about this new option?
@PhillyGuy81 so let me get this straight, you're proposing that Uber suspends the accounts of drivers who don't do schedules as dictated by Uber... and that those drivers lose the ability to make a living for two weeks if they want to work their own schedules...
All i can say is WOW...
@PhillyGuy81 I appreciate the note. We are working quite hard this weekend.I do however think you have things a bit backwards. Uber has dynamic pricing for the exact reason that it HAS TO COMPETE for supply. We'd prefer not to do it, but suppliers will go elsewhere. And quite honestly, because we compete for supply, drivers get paid far better as a result. It's the fixed price, artificially fixed supply of the anti-competitive, corrupt monopoly that is the TAXI industry that you should be against. They don't have to compete as they are protected by the government, and it's why Philadelphians get screwed on New Year's Eve. Philadelphia's PPA which regulates taxi and limos in Philadelphia doesn't even operate under Philadelphia authority or jurisdiction anymore because of the rampant corruption in that organization. The authority over that agency was transferred to the Speaker of the House in Harrisburg. Think about that.
And when you call for the PPA to regulate Uber and set fixed prices, think about what you're asking for, and think about the innovation and experimentation and competition that you're hurting in the process.
Just my $0.02
@PhillyGuy81 @MattKuzma phillyguy, it depends how you look at it... it's a discount if you're going to pay for a black car to sit around all day or night waiting for you... but it'd be a discount if you hired a taxi to wait around for you for the day. in the end, i just don't know why we're arguing about this at all. Uber is more expensive than a taxi all of the time, more expensive than a black car service some of the time... i'm really not sure why any of that matters.
@PhillyGuy81 There are alternatives and getting your own private car for the night is one of them. It's definitely not as economical or efficient, but it is a very viable alternative for reliability. I'm still not sure what principle so upsets you. If folks don't like the on-demand aspect on NYE they can get a taxi if they can find one or hire a car for the night like you. Again, we're not for everyone, but I'm not sure the principle that says what we're doing is fundamentally wrong.
@PhillyGuy81 drivers have other options on New Year's and will go off the system if they think they can make more money elsewhere, or it's simply not worth their time. dollar-cost averaging doesn't work if your supply costs are highly volatile, price sensitive and come on and off the system in a highly dynamic way.I guess one thing we'll agree on is that Uber is not for everyone. But if you find yourself without a reliable ride on NYE, we'll be there for you as the only reliable option because as you point out, we're the only ones that do what we do.
@PhillyGuy81 Trust me, I would much prefer not having to do surge pricing at all. But if we fix the price as you suggest, the demand is so volatile that we will grossly overcharge at some times and/or grossly undersupplying at others. This will ultimately lead to FEWER people getting a ride when they need one, and generally lead to those who are able to get one, likely overpaying for the service they get. I'm confused as to why that's a better world.
In terms of planning, I think you make a decent point. That is why we put the warning in there about the $100 minimum fare ride at the peak time. Why don't you just assume it's going to be $1000 and anything under that will feel like you won the lottery?
@PhillyGuy81 Also, as a sanity check, have you seen the prices on all nightlife, restaurants and bars on New Year's Eve? With many clubs/bars, cover charges for a club that is normally $5 is going for $100. They don't even have the upside of getting more supply - the restaurant doesn't get bigger, and the bar can't all of a sudden serve more people (Uber serves more people when the price goes up). Do you disagree with restaurants and bars raising prices as well? Should all of their prices be regulated by the government?
@PhillyGuy81 We do not control supply. We do not own cars or employ drivers. We are simply a marketplace. If suppliers go away unless price goes up, then there is no service if price stays the same.
If we do not let prices go up on New Year's, there would be hardly any drivers on the system, and hardly any rides happening on the biggest demand spike of the year. Not letting prices go up basically means uber is not an option on New Year's Eve. We'd prefer to leave it up to the customer and make sure that Uber is ALWAYS a reliable ride instead of unusable like most TAXI systems in the U.S, and especially Philadelphia.
@stenson1 we might be able to figure something out... I'll talk to the math team about what's possible ...
@GHorsfall If prices do not go up, then drivers which we do not employ and their cars don't come on the system. There is no other way we've come up with to provide a reliable ride other than market pricing. If I'm missing something, let's have that discussion in this thread..
@truthie22 a cab picks up people who anonymously get into an anonymous drivers' car. taxi regulations are designed to protect the public in that situation. New technology that allows people to get a classy sedan quickly with a prearranged pickup where the driver knows the identity of the rider and vice-versa is legal in Chicago (thank god), but the new regs are trying to make that illegal.
2 years ago on Proposed Chicago Regulations to Shut Down Uber Black – We Need Your Help!
@simon44 @Knows the code Even the city wouldn't claim that a phone that is receiving GPS signal and transmitting it to servers is somehow a meter. Limo companies charge by time and distance - normally they look at a watch, and squint at their odometer, or maybe google maps... the smartphone in the car just makes all of that significantly more accurate.
@ianbetteridge @TravisKalanick @nathanielmott @RedRookDigital @fred_ox i wish it worked that way... taxi commissions in general and specifically NYC's taxi and limo commission rarely puts anything in writing like what you're describing ... especially with technology companies they don't directly regulate
2 years, 1 month ago on Who’s the real bully, Uber or New York?
@nathanielmott @RedRookDigital @fred_ox the rules support e-hail today, and we were told as much prior to our launch... the TLC backed out and left us hanging... they never cited a single driver - they just put up obstacles to keep it from being successful...
taxi apps operate in virtually every city in the country, EXCEPT NYC ... go pandodaily for supporting innovation and doing the homework to actually try to figure out why New York is so special
@theDing Your point of not knowing up front is a valid one. Of course the issue is that with our system as it is, we don't know the value of the ride before it is taken (i.e. we don't know destination). We can change the app to allow for folks to put in the destination ahead of time, and/or provide some sort of fare estimator option. We can also tell the user in the notification what the minimum and/or average ride is going to cost with the existing multiplier. All of these could help substantially and will help take some of the angst out of dynamic pricing.
2 years, 10 months ago on Surge Pricing Followup
@RebeccaMiller thanks for the comment and the heartfelt anecdote. our service will continue to get better, and our surge pricing mechanism will get better messaging as we iterate as well
@Jools it's a fair point. we can do better in-app to make sure folks can plan ahead of time...
@FarahCouncil these are limos we're talking about here... charging the affluent for a quality product and service and passing over the fares to the drivers delivering the service... if that is predatory capitalism, i want more of that
@cjsnee@MichelleBroderick Uber owns/leases no cars, and employs no drivers - it is a lead generation system for limo companies and for-hire vehicle companies
2 years, 10 months ago on NYE Surge Pricing Explained
Marc Love. appreciate your comment marc. We've been pretty clear in the press that there were a few folks in your situation. In fact your situation helped us get to the bottom of an issue a few customers had. We look into every fare request, complaint, etc. to make sure we're doing right by the customers... and were happy to make fixes when we've made a mistake.
this is frickin amazing
3 years, 3 months ago on Uber App Update: One account, many credit cards!