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um, bridal couples anyone? Talk about an emotionally charged situation! "no, you see, really, we don't, as photographers, control the universe and the time. We try, but if you run an hour and a half late getting ready, and had 45 minutes scheduled for portraits, something is going to be amiss!" Math is math, not magic.
Letting a person vent is key. Especially if they feel let down. Especially especially if they are in the right (though I sometimes think that's an easier fix!) True empathy is key. Good listening skills are crucial. And patience, darn it all anyway, really IS a virtue. (Please don't tell my mother I said that!) Few people can maintain the energy and steam of a full-fledged vent if they're not running into resistance. Eventually they wear out, and then you can begin to talk.
Though darn it Gini if I wouldn't have thrown a few colorful words back at that guy.
15 hours, 44 minutes ago on Five Tips to Deal with Angry Clients
@LauraPetrolino @ginidietrich @Howie Goldfarb in my world they are the same....
15 hours, 56 minutes ago on Five Tips to Deal with Angry Clients
@ginidietrich @LauraPetrolino you mean you haven't designed that yet?
15 hours, 57 minutes ago on Five Tips to Deal with Angry Clients
@ginidietrich @wingandaprayerf @howiegoldfarb um, veggies, wha'????
15 hours, 59 minutes ago on Five Tips to Deal with Angry Clients
I'm late to the party! Is there still wine?
Gini, Happy Belated Birthday!!! Of course, in my house, we celebrate my birthday all WEEK, so by that standard, I'm right on time. ;-) I hope you had a marvelous day and had some fun (perhaps you only worked 8 hours, instead of 12?)
Anyhoo, THANK YOU for this post! I like when smart people confirm that I am not crazy....my former employer had this issue all the time. Being the "moputhpiece" of the studio I'd address things as they came up, and he looked at me like I was crazed, but never changed.
I think it's amazing that you can 1) address this 2)be open minded about it 3) CHANGE the behavior that's causing an issue without ego or resentment. I wish we could clone you.
3 weeks, 2 days ago on Over-Communicate to Be a Better Leader
@LauraPetrolino @photo chris @KateNolan YUM! With apples especially!
1 month, 1 week ago on #FollowFriday: Kate Nolan
@KateNolan @photo chris @JohnMTrader @ginidietrich I KNOW! mine too. We did try it. My (very brave) hubby, who wiped the tears from my face after I realized what I had been doing, ate an entire scoopful. I took several bites. My daughter declared it "too sweet!" so then of course my three year old son parroted the same thing. I had to ask my husband to put it down the disposal while I went to another room; I couldn't bear the thought of it.
@KateNolan @photo chris ohhh, I sometimes rinse the greens and put them in a vase. They smell wonderful and look great when you have a ton of them together!
@JoeCardillo @KateNolan @Howie Goldfarb apparently that left hook is legendary. Or you and Howie are REALLY close.
@Word Ninja @KateNolan @ginidietrich ummm, is someone going to share what bubble and squeak is?
@KateNolan @JohnMTrader @ginidietrich can I share an awful cooking story here? It will make you laugh!
During the polar vortex, in which I was STILL recovering from bronchitis/chronic sinusitis, my hubby and kids were out shoveling/playing. Sad that I couldn't be outside playing, I thought I'd make them some great comfort food: Chicken pot pie. I pulled out the organic chicken breasts from whole foods, diced up the last of the fresh veggies from the garden, and got to work.
When it came time to add flour for thickening, I stood before my cabinets for a minute, as I had JUST re-arranged everything. At that PRECISE moment, an old friend on the east coast called. Phone on my shoulder, I located the "flour," added it to the dish, and noted silently that it was odd that it just "melted" into the sauce. I stirred; I chatted; I chatted some more; I noted that the sauce did NOT seem to be getting thicker. While continuing my conversation, I added several more quarter cups of flour, completely confused. It wasn't until I was OFF the phone and rolling out the crust in the "flour" that I realized I had added about TWO CUPS of POWDERED SUGAR to my beautiful meal.
Ahhhhh, a local! Welcome Kate! Anytime you want to cook this summer, keep in mind I have a whole host of fresh ingredients out back in the veggie garden and I love to share! Just sayin'. Nothing like carrots pulled right from the dirt and tomatoes off the vine!
@Howie Goldfarb @ClayMorgan the ruffians can be balanced and focused? Clay, you need a raise!
1 month, 2 weeks ago on #FollowFriday: Howie Goldfarb
@Howie Goldfarb @DwayneAlicie wait, does it include chobani- because, um, sign me up!
@LauraPetrolino um, what?
Will the real Laura please reveal herself and her monologue please?
Ahhh, I know Howie well! He and his family have been kind enough to shelter me in their country home ever since my spy status was outed by Gini on FF back in September, and I was forced underground and out of the public eye for several months.
He believed no one would look for me on his country Alien Ship, but alas, there were days when my enemies were close, and I had to hide with the fairies in HIS veggie garden. Luckily, I speak fairy; and his garden is delightful, so I didn't starve for food or for company.
Though his Alien home was foreign to me, and the whole "floating head" thing kind of freaked me out at first, his lovely wife and children made me feel right at home, and soon I forgot that his head just floated around spouting off genius ideas without his body.
As I have recently been decommissioned from my former spy status, and my enemies, thanks to powerful fairy magic and friendship, are now "fren-emies," Howie has been coaching me to return to the public eye, even encouraging me to develop a LinkedIn page. Possibly even a website. But I don't want to reveal too much of his genius too soon.
Howie Goldfarb is IT ladies and gents. Never a finer fellow have I met!
Miss you All! Happy Thanksgiving! TOTALLY doing this tonight. MAY steal it for a FB post as well.
3 months, 1 week ago on The 82 Things I Love
@yvettepistorio ahhh, yes, but what if that face wants to remain faceless?
5 months, 1 week ago on Visual Content: How Starbucks Uses Instagram
@Word Ninja If I had a corrosion issue I'd be all over the web looking for pics, seeing who could solve what looked like "my" issue.
I have the interesting perspective that I am a photographer, but, I also develop New Business for our studio through referrals of companies who are higher up on a bride's shopping list.
For venues especially, I'll oversee the creative on (free) samples we provide to them to help THEM sell (think VISUAL ONLY content marketing) and you'd be amazed how many times I've had to talk them into pictures of PEOPLE being included.
Showcasing the emotion you WANT your clients to feel when they work with you always wins. A packed dance floor screams, "You will have a blast at your own wedding!" A bride biting her lip as a tear falls down her face during her ceremony on that venue's patio, golf course, etc., or better, a bride wiping the tears of the GROOM after he sees her for the first time, are winners each and every time at making the bride feel like she belongs there.
And they show us off nicely as well :-)