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Really great read! The bigger the are, the longer they want to hang onto your money! I love your tip to delegate the collection of said money OUT. As a small biz owner, you have enough to do...let someone else manage collecting dough from the bigwigs. :)

1 year, 5 months ago on Conversation @


@KatieOtto215 Of course! Excited to have you on board!

1 year, 6 months ago on Help Us Welcome Katie to Endurance Marketing


 @Socialolio Thanks for the find! Glad you liked the article. Fixed up the image links. :) 

2 years, 3 months ago on How to Add Pinterest to Your Facebook Page


 @WendyPhraner ICK! Not a fan of that one at all. I also dislike "out of pocket." When I first heard that I thought it meant the person was broke. 

2 years, 4 months ago on Stop the Buzz and Think Outside the Box


 @CourtneyRamirez LOL! That's hilarious! 

2 years, 4 months ago on 21 Days of Ugly Christmas Sweaters


Great post!  Love your "embrace the day, don't race the day."  There are days when I feel like I shouldn't even take the time to shower -- afraid I might just MISS something. I seriously think about how long it takes to dry my hair and calculate the work I could get done by skipping the shower. Thanks for this reminder! 

2 years, 9 months ago on Slow Down, You Move Too Fast


 @vankorlaar Appreciate you sharing it! Great guide -- especially for beginners. 

2 years, 9 months ago on A Quick and Dirty Social Media Posting Guide


Great post, Aaron! I just started using Buffer again and love it! 

3 years, 1 month ago on 6 ways to find relevant and valuable content ideas for your social media marketing


Awesome post, Ken! As a company that provides SEO services to small businesses, "quality" (and relevant) content has always been part of our SEO recommendations when working with clients. It goes way beyond basic keyword research and updating your meta data. It's about being relevant--to your target audience first. 


Social media has always, in my mind, been part of SEO. Too many businesses see social media as a "strategy" instead of seeing it as part of everything you do. It should be integrated into every activity -- online and offline. And it goes hand-in-hand with SEO. 


Thanks for the insightful post. All great points. There are definitely plenty of snake oil salesmen out there pushing keyword research as the golden ticket to getting found online. The game has changed, and I think will continue to change. SEO "experts" will have to be on their toes to keep up and help clients improve their visibility. 

3 years, 1 month ago on SEO, Like Processed Foods, Will Kill You


Love this, Margie! And I DO know exactly what you're talking about! (And by the way... I like you, too! ...cause you're kinda awesome!) 


And here's something: I LIKE working with people that I LIKE, don't you? So for me, it's a win-win. I am pretty black and white, too --if I like you, you'll know. If I don't, you'll figure it out pretty fast! 


Great post! 

3 years, 1 month ago on What if I actually like you?


@RBCud I love the video feature -- and plan on adding it to my strategy this year. I think Google+ is still a strange and mysterious being to businesses. I do believe it will be a big player for those who jump on board in 2012.

3 years, 2 months ago on Google Lets You Record and Share Videos With Your Circles on Google+ (and more)


Here's to a wonderful 2012! Let's rock it! And congrats on signing new clients over the holidays!--what a great start to the year!

3 years, 3 months ago on Welcome to the New Year!


Really great, as always! Like you, I'm excited for a brand new year. And I love your comment to @RachelStrella about a new year being just another day, another week. I asked my husband if he was excited to have a new year and he said "tomorrow I'll have another year..and the next day and the next day" Interesting perspective. Every day is a new chance to start over, really, isn't it?

3 years, 3 months ago on Flipping the Calendar: Looking Back and Looking Ahead


@dejon97 I really thought you would have escaped before I did! Look forward to hearing about your plans for 2012! I love a good challenge, don't you? :)

3 years, 3 months ago on How Will You Define Success in 2012?


I'm in Lawrenceville, GA and my favorite small business is Nikos Wine Corner ( @nikoswinecorner ). Outside of the fact that they carry unique wines, all of the money collected for wine tastings on Saturdays is given to local charities -- one new charity every month. The store has become a place to connect with the community and meet new friends.

Our historic downtown is made up primarily of small, independent businesses (restaurants, coffee shops, a bakery and wine shop). As a family, we choose to support the revitalization of our downtown, rather than dining out at chain restaurants. Hard-working mall business owners are what make a community great -- and Leslie at Nikos is an example of that. She opens her doors, and her heart, to her customers every day (oh, except Sunday, in case anyone's interested!). She is one of the most generous people I have ever met and I am grateful to have met her.

So if you're in the metro Atlanta area, and you're looking for a place to share some good wine and meet some new friends, Nikos Wine Corner is the place to go (

3 years, 4 months ago on Support Local Businesses with Social Media and Win (Contest)


@RabonMajor Thanks for the comment, Rabon! You’re absolutely right! The key is to understand the difference between abuse and feedback!

3 years, 4 months ago on How to Handle Negative Comments on Facebook


@rachaelseda My pleasure! I wanted to get the word out as soon as I could!

3 years, 5 months ago on Be the Change You Wish to See in the World: The Blue Key Campaign


Thanks for posting this! I just signed up a few days ago for the free trial and am finding it a huge time saver for reporting. I also use it for quick snapshot of analytics (GA) for myself and for clients. Totally worth the investment if you manage several accounts.

3 years, 5 months ago on My Honest and Unbiased Review of Sprout Social


Done! Best of luck reaching your goal, Margie!

3 years, 5 months ago on A Blogging Hiatus Till We Get This Done


Thought I would share the other side of this -- though I agree that companies are really not "getting" it when it comes to responding to customer concerns "voiced" through social media.

I had an issue with my fairly new Whirlpool washer, and I took my complaint to Twitter to see if others were having a similar issue with the defective part. Within 15 minutes I was contacted on Twitter by @whirlpoolcare -- who asked me for information about the issue I was having with the machine, and my contact information. Within a week I was contacted again by a rep who provided me with a solution. Then, just this morning, a member of their social media team called me to make sure I got everything sorted out and made sure I had no further concerns. GREAT customer response. GREAT follow up.

Kudos to Whirlpool for listening -- and for responding.

3 years, 6 months ago on 70% of Companies Ignore Customer Complaints on Twitter