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I just wrote this to a friend who forwarded this article to me -- and I can only speak to the accessibility issue.
[Google] certainly, certainly [doesn't] get accessibility. That is, without exception THE BIGGEST issue I have with Google as a company.
Gmail is a fucking mess and I have to use it through POP to get it to behave.
Google Docs isn't much better (although it is a VERY VERY cool concept - I'd just love to see them go a little more "traditional" with it in a GUI sense).
Google +? I tried it for exactly two minutes, then gave up and deleted my account. I don't have time to learn something that I should be able to do intuitively.
That said, I love the integration aspects of my Google phone with my Google cloud. Having all my Picasa pics available instantly on my phone is killer. Integrating my calendar and contacts with the cloud is awesome, especially since I like to reflash new ROMS every month or two.
Android Market is about 80% of what I'd like it to be. Still has some issues, but I do like it.
I will say this -- Google is VERY LUCKY as far as Android fragmentation goes that people only tend to hold onto their cellphones for a couple years max. Once Ice Cream Sandwich comes out and they have more tablets in the field, they WILL have to address the fragmentation issue because as we move one, two years from now, it's going to hurt.
As for Amazon, this guy is spot on. I have trained my eyes to use it the way I need to. But there is always some 80% of the shit around the edges of the pages that I have no use for, and when I actually NEED to do something specific (say, with my seller account or something), it often takes me 10-15 minutes to figure out where to go. Even order tracking isn't a straightforward process.
Brilliant, yes... He's right on. At least as far as I understood what he's talking about.
I don't think Google is listening though.
1 year, 7 months ago on Google Engineer Accidently Shares His Internal Memo About Google + Platform