Wife and mother, consultant helping small businesses create simple social media plans, owner of Kids in the Capital, organizer for Social Capital Conference and I blog about life in general at Karen's Chronicles.
@Danny Brown is someone I'm very glad I've had the chance to get to know. Because he can be silly (so much great visual proof in this post!) and then turn around and rant about the injustices in the world (like the post you linked to) and make so much sense you can't ignore it. Plus, I like knowing an expert in sheep. It makes me feel my life is complete.
1 week, 4 days ago on The Spin Sucks Inquisition: Danny Brown
@Danny Brown @Eleanor Pierce @ginidietrich We wore Gini out. She had to speak all afternoon the day before and get up early and do it all again. ;)
@JoshuaJLight I have been SUPER impressed with Zagg's customer service online. I got a case/keyboard for my iPad a couple years ago and my son managed to break off a couple of the keys. Zagg issue? Nope - totally my fault. I contacted them through the FB page and asked if I could order replacement keys. They said they were going to put in the order for me - no charge. (DELIGHTED!!!) Nothing came for a few weeks so I contacted them again to ask what timeline I should expect them. They checked and something went wrong with the order AND the model had changed, so they couldn't get me the right keys anymore. So, they were sending me a brand new case - the new model.
They did that for me over something that was absolutely not their fault in any way. I was blown away and they solidified my loyalty.
3 weeks, 5 days ago on Brick Walls and Bad Social Media: Lessons from Jawbone
@ginidietrich @JoshuaJLight There is - it's called FitBit. ;) But seriously, I do have friends who walk 30K+ a day and have yet to hear about their FitBits dying. Generally, they do have good customer service via email and the website, but they're pretty bad on social. I always get crickets when I tweet or post on their Facebook page. I am stunned that companies with the kind of resources that these have still don't have social customer service nailed.
So, this is a pretty timely post, because this past weekend we held a social media conference where there's approximately a 3:1 female to male ratio of attendees. Once the conference was finished, it came to my attention that a male hijacked a roundtable being led by a female speaker. As it was described to me, the male "mansplained" his way through the roundtable, dismissing what was being said by the female speaker as wrong.
I dislike the word "mansplaining" and got into a pretty big discussion about it with some friends. I think it's a sexist term and since I've had women do this exact thing to me almost as often as men, I feel it's misleading as well. Not to mention that it (IMHO) kinda reinforces old and tired feminist stereotypes. So, gender issues have been very much on my mind this week.
I agree with others that you're brave to post this, but since you acknowledge in the last section that we still have a ways to go despite the strides that have been made, you might just avoid the worst of the pitchforks. And we need men who respect women to teach the men who don't how to do it right.
1 month ago on Gender Roles: Is it Really a Man’s World?
You got a great lineup this week! The SW flight attendants are all so funny. I think they must recruit at (good) comedy clubs. ;) Plus, look at all the attention it gets the airline - that surely can't hurt.
I love Chris' story. Reminds me of various friends who were born without limbs (I worked for an association that worked with amputees at one time). The best way to raise/treat someone with any disability is like a person. Chris seems to have one of those personalities that is fun, positive and draws people in.
2 months, 1 week ago on Gin and Topics: Cute and Inspiring Overdrive
@ginidietrich I'm a pretty calm person (one supervisor years ago called me unflappable, which amuses me) for the most part. I'd really like to learn from someone who stays poised so consistently. I know I can do better!
I love having conversations with people who have different views and perspectives. I learn so much from them even if we both walk away still disagreeing. But you can't have a conversation like that if you're determined to change the other person's mind. Way too many exchanges online seem to be about badgering people until they agree. It makes me not want to converse at all.
2 months, 1 week ago on The Social Media Mob
@ginidietrich @SusynEliseDuris It's too bad they didn't take the time to ask Ellie some questions so they could be absolutely assured that they knew what was going on too. This really didn't have to happen and all it would have taken was a little bit of effort on their part.
So you're trying to say we should learn from @belllindsay too? But he posted it on the internet. It HAS to be the truth!
I love social media, but I have such fatigue with all the commentary, jumping to conclusions, judgemental attitudes, assumptions, and on and on and on. I'm starting to feel like such a pessimist questioning motives on everything. (Like that KFC story from last week - I wasn't buying it from the moment I saw it.)
Also, if I disagree with you, you're totally a troll. And if I don't understand you, you're a troll.
I know there are still a lot of places that have good old fashioned civil discussions (even about controversial subjects) but it often feels like they're so rare because the noise of heated discourse drowns out the rest.
@ginidietrich I've seen that!! It's such a very cool idea.
2 months, 3 weeks ago on The Spin Sucks Inquisition: Ann Handley
I have been a horrible Spin Sucks fangirl lately, but when I saw Ann Handley's name come up, I couldn't not click through! I've been an Ann-fan for so long, and (just like my Gini-fandom) it was the name of her blog that got me. (Apparently, I totally judge books by their covers.) Anyone who names their blog Annarchy has to be super cool, right?
I was a bit of an embarrassingly giddy little girl when I finally met Ann at NMX 2013. Next time I'll try to be more composed. Or I'll just say I'm a fellow weirdo. ;)
@jasonkonopinski You like to eat everything from what I can see. :) @annhandley @JoeCardillo
I couldn't agree more with this.
Being weird is totally a compliment. It means you're unique. Just like everybody else. (There...that's the teenage wisdom I shared with my father when he kept telling me that being weird was good.)
@belllindsay @hessiejones @Randy Milanovic I went to a session a couple weeks ago and the lawyer specifically said that LinkedIn messages were a big question mark. Her conclusion was basically to be careful and pay attention as precedents are set. Technically, this does apply to social media where there are private messages sent. Since Facebook and LinkedIn both have ways for users to message without a consent connection, I think that's why some lawyers are advising caution.
3 months, 2 weeks ago on Canada is Set to Become a Spam Free Zone
@jenzings My SIL works for a brain injury clinic. No one in our family goes without a helmet.
3 months, 3 weeks ago on Share the Road: A Few Tips for Cars from Cyclists
@jenzings I saw a guy riding his motorcycle with a helmet cam the other day. I thought he looked ridiculous, but now I think he's just really smart.
@katskrieger Ya. That's the defensive part of defensive driving these days.
OMG, @ginidietrich, that is so scary.
There have been two things that have happened in Ottawa in the past 5 or 6 years that have me super nervous about getting on my bike. One was the 5 cyclists that were hit right near my house several years ago - a couple of them will likely never ride again, though no one was killed. (The images of what I saw when I drove by are burned into my brain.) The other was a woman commuting in exactly the situation you described. Door opened too late for her to swerve or stop and she fell into traffic and was killed.
I get really frustrated by cars that don't watch out for cyclists and I get equally frustrated by cyclists who don't obey the rules of the road, because they help perpetuate the belief that cyclists are the problem for those drivers who are too selfish to care. The thing that scares me most is that I see so many adults with children that are teaching bad practices by example.
@Howie Goldfarb @ginidietrich I'm pretty sure they bought their own.
3 months, 4 weeks ago on Should I Buy Twitter Followers?
@Eleanor Pierce Well...based on the avatars, yes. But I'm not sure I trust the avatars of #TeamFollowBack anyway!
@ginidietrich That would make me crazy too. There are so many people I run across online that I suspect are doing this. Most just won't 'fess up.
@biggreenpen @Eleanor Pierce @lbatzer I was at a conference a few years ago that was billed as a meeting of brands and bloggers. But could these bloggers who were all very savvy and had engaged audiences get the brand to understand that follower counts didn't matter? Nope. I often wonder if we'll ever get to a place were follower count isn't equated with influence.
It was about this time last year that I bought followers just to see what the experience was like. I wanted to write about it from start to finish and give people concrete reasons to not do it. (I already thought it was a bad idea.) I never had any intention of keeping the followers though. I forced every last one of them to unfollow me (and then some). People who are focused on vanity metrics make me crazy. So does #TeamFollowBack. I just don't see the point in ever saying "I'm kind of a big deal because I have ###,### twitter followers. I know of someone who said that a few years ago...I can't take them seriously no matter how many books they write.
@biggreenpen Thank you, Paula. I think you're awesome too. And I love that we connected the way we did. You and I are definitely going to have to go for a coffee next time I'm back in Tally. We can talk about @ginidietrich and how awesome she is! ;)
4 months ago on Women Can’t Be Awesome: What’s Really the Root of the Problem
@ginidietrich Well, I personally really think you're excellent and awesome too. It's trite and simplistic to say we need to stop factoring in other people's definition of success. It seems to be human nature to compare. But the more we're aware of it, I think the better we'll get. This is one area that mental silos would be so lovely! Let me see all the great things people are doing and celebrate with them but stay focused on my own stuff. No feeling like I don't measure up or any other self-defeating comparisons.
You are one of my most favorite people, too, Gini. And every time you tell me that, I get all giggly grins. ;)
I was reading this and thinking to myself, "I am TOTALLY awesome." And I really do believe that, except when I don't. I get those days when I start making comparisons to other women who I think are more awesome than me. The thing is, I know that their situation is different. Probably their goals are too. Most importantly, they are not me. I am who I am and who I am is awesome. The things I do are often awesome. (Nobody's going to hit it out of the park every time.)
You got me thinking a lot about how I view other women who are successful when you wrote about Lean In and women supporting other women. Now you're doing it again. I'm going to stop comparing myself to other women and start celebrating their successes, as well as look at them as inspiration to achieve my own goals. If they can be awesome and achieve awesome things, so can I.
@Eleanor Pierce @ginidietrich @mathewsn I've heard that too. I think there is something to it, but it depends so much on personality and other circumstances (there we go with that complex human stuff).
I tell my son he's smart. A lot of why I do is rooted in the fact that he met criteria for an intellectual disability over a year ago, along with high functioning autism. So, that intellectual disability label exists in his school files. Is he intellectually disabled? Nope - not even a little bit (he met criteria based on averaging of scores; no one actually believes it, including his doctors). One day he'll have a new assessment that will show he's not too. But if that day ever comes that he sees old records that show those two words describing him, I want him to know that he IS smart. Because it's a fact that he's smart. He blows me away with it.
Also, I was told how smart I was all through school and was even in the gifted program. I think it gave me confidence and belief in my intellectual abilities that I may not have otherwise felt. My personality as a child left me practically paralyzed with shyness. But I was smart and I knew it.
So ya...some kids it can be tricky to say that to, but others really thrive on hearing it.
@TracyRedefined Tracy, if anyone can brag about being awesome, it's you! Seriously, I mean that. I could go on and on and I've only been working with you for what? 3 months? So, if you feel like you can't say it yourself, just send someone to this comment and I'll tell them for you. :) You're really, truly awesome.
@ginidietrich You are too.
@EdenSpodek @belllindsay @LauraPetrolino That's exactly what I was doing. Picturing Lindsay at her computer cracking up as she's writing. It's SO nice to finally see someone not get fired. Maybe the positive response from this will give companies a big fat clue that it isn't necessarily the right thing to do. Also - Lindsay, I'm with you about the Home Depot thing. I don't think they realized it. It even took me a minute to figure it out and I was reading an article about why it was such a big fail.
4 months, 1 week ago on US Airways Recovers from a Bumpy Landing
@Eleanor Pierce Oh, it was a BAD one!! I saw it too. Wow.
@RobBiesenbach Totally agree. I was laughing SO hard through half of it. Then @belllindsay got all serious and stuff. ;) Great overview!
Did I mention when I saw you how happy I was to be part of this? Getting to connect even more with your amazing community was only second to being able to read the book early. (What can I say? Every now and then a girl has to have something cool to brag about. ;) Getting to see you speak right after it was all over was icing on the cake.
Now that I've done my duty and read your book to review, I have to go back and read it again and write down all the stuff I need to do! I really think this is essential reading for anyone doing digital marketing - you did a great job writing a truly useful book. So, thank you for that, and I'll keep telling everyone in my world that they need to read it so I can help you get to 10,000!
4 months, 1 week ago on The Spin Sucks Brand Ambassador Program: A Case Study
Now I'm pretty curious what you've got in store for us, Mr. Brown. I figure you're entitled to write whatever you want on dannybrown.me...it'd be a tad different if it was marketers-r-us.net or some nonsense like that. ;)
I enjoy the insights you share and the discussions that follow - I wish I got to participate more often.
4 months, 1 week ago on Why You Might Want to Unsubscribe From This Blog
@hessiejones Totally. I've been in that situation where I so badly want to shout from the rooftops - can't you see this person's true nature!? But I never do. It bugs me all the more when that person's actions impact my relationships in the future.
4 months, 2 weeks ago on Online Integrity: Are You Who You Say You Are?
@bobledrew I was really worried that you were going to say that when they don't prove to be good and smart that they are declared to be a hideous orangutan and cast off. Fortunately, that isn't what you said. I'm super relieved.
I remember thinking about this a lot back in the 90s when I got my first taste of building relationships online and seeing how fake some people could be. I think those early experiences shaped how I open up online to this day.
I try to remain optimistic until I see the cracks forming. Even then I don't necessarily back off, though I become more cautious. I also tend to explore their motivation - are they seeking attention, friends, money? Sometimes I can read between the lines and figure it out, which helps me come to terms with it. But in general, their deception is likely the reason I won't continue building a relationship with them. And if they're a business owner as well, it means I may not use their products and services too.
@ginidietrich We do it fairly regularly. Especially if we're struggling with finding something to write. The tools change, best practices evolve, my beliefs and advice also evolve. It's a great way to figure out what to write when you're not in the mood. Besides, it's human nature to be more critical of your own work than anyone else...may as well put that to good use and perfect it even more with a second pass.
4 months, 3 weeks ago on Recycle Existing Content with These Four Tips
@ClayMorgan Absolutely. @Lara Wellman just wrote about this on our site a few weeks ago. Your audience changes and so do your views, tools and so many other variables. Why leave a valuable topic buried underneath three hundred posts on your blog when you can launch it to the top with a refresh?
@Sean McGinnis @ginidietrich @KateNolan I'm pretty sure that's in the T&C for attending. If you don't do it, you're outta there.
4 months, 3 weeks ago on The Spin Sucks Inquisition: Lindsay Bell
@belllindsay you're just so cool and likable. I was really excited that you came to Ottawa last year so I had the chance to meet you. :)
@ginidietrich @bobledrew That is an awesome photo!
@ginidietrich @KateNolan I'm gonna go out on a limb and guess there'd be more heckling at that conference than anywhere ever in the history of the world. All in good fun, of course! Plus, someone would probably bring a squirrel.
@KateNolan There's gonna be a SpinCon? I hope I get the invite. Wouldn't want to miss that! Can you imagine the Spin Sucks crazies all together in the same room?
Can the world even handle that?
This is good timing. I'm finishing up a big project (only to start another) and I don't want to lose sight of my goals for growing the business while I'm immersed in doing work. Thanks!
4 months, 3 weeks ago on The One-Page Quarterly Plan Template
I got to see @mitchjoel last year at NMX when he spoke with Robert Scoble. It's hard to imagine two more polar opposites on actual practice when it comes to using social media. It was a really interesting conversation. It was a really fascinating discussion and highlighted (for me) that we need both in the world. I didn't get to speak with Mitch at the time, but I'm not surprised he's shy and reserved. There are so many of us. I am working harder to get past my shyness so I can go up to people like Mitch and others that I respect so much and let them know that I appreciate how much I've learned from them.
And omg, RFPs - ugh.
5 months ago on The Spin Sucks Inquisition: Mitch Joel
I love this! I think you should keep at least 10 questions and then make people pick the five they want to answer - then you'll get a little bit of a mix! Or maybe that Inquisition v2.0.
5 months ago on The Spin Sucks Inquisition is Coming!
@RobBiesenbach And I was Karen Chapman before I got married, so it's pretty much been that way my entire life! The best was when a nurse at the doctor's office pulled my file once, looked at it, looked at me, then said, "You weren't born in 1952." Nope, I sure wasn't.
5 months ago on Online Reputation Management and Adult Films
I laughed SO hard at that story. Good thing I work at home. Your story reminds me of Molly Wood - formerly an editor at CNET - who has always had to battle with Molly Wood the porn star. Mind you, Molly Wood the journalist has a pretty good platform for staying on top and also letting people know about that other Molly Wood.
With a name like mine, and given that there's a Karen Wilson purse company, I may never have the top result, but I'm really happy that I have over half the results on the first page. If I wasn't active on social channels and have decently optimized sites (we have some work to do there), it would probably a lot harder for people to find me.
I know it's a little bit of a detour from your main point (which is well said!), but I think there are valid reasons for anonymity/pseudonymity online. And I'm not sure it's fair to say the majority of the vitriol comes from those comments without proof. I have always thought this research from Disqus was interesting: http://venturebeat.com/2012/01/15/pseudonyms-vs-real-names/
Maybe it's better with a commenting system vs without (which definitely wouldn't be easy to measure), but some of the things I've seen people say with their real name attached make me wonder what they'd do if they could hide behind anonymity, which I agree is just wrong if the point is to use it a shield for the consequences of bad behaviour. Anyway, I sort of felt the need to defend anonymity.
5 months, 1 week ago on Are you now or have you ever been a commentist?!