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My biggest gripe at Union Station in DC is none of the above. It's the messy boarding procedure. Some people arrive early and stand in line by the gate, while some people sit down and choose to slide into line when the Amtrak staffers announce boarding will begin. Which is it - stand in line, or don't stand in line? Please pick a procedure and announce it and hold people to it. This works fine at 30th Street Station in Philadelphia, where everyone stands in line except, of course, for elderly and disabled passengers. Union Station is a logistical/efficiency nightmare.
7 months, 3 weeks ago on Boarding at Our Busiest Stations